Shibuya Granbell hotel

Staff was great. The room was clean.

Great location, room was great too

Spotless room and courteous staff

Room was small, the bathroom smelled and it was outdated

Very nice staff, smoking rooms, and great area

Very happy with our stay.

Everything

Stayed there for 4 nights. All staff were very respectful and great. Great location with only a few min walk from Shibuya station. The room was rather small, but the location really made it worth staying.

The room was a little dirty and smelled of stale smoke. It was obvious it was previously a smoking room by the yellowing of the ceiling. Staff were pleasant and it was good enough for one night. Good location too.

Great

Very good staff

Helpful staff

Had a clean and comfortable stay. The three single beds weren’t perfect for us, so I’ll opt for a bigger room next time. The location is so convenient that it more than makes up for it. I’ll happily return.

Great staff! Close proximity to dining options stood out

Great location!

The hotel’s only advantage is its location. The advertised rating is inaccurate, as the service did not meet expectations. Staff were unhelpful and had difficulty understanding basic English. We had a better experience at the Shinjuku branch.

I stayed for one night. It was clean, and it's extremely close to Shibuya Crossing. The staff were extremely friendly and helpful.

To start off, staff was very kind and attentive. Location was also close to Shibuya crossing. However, the room we received did not look like the listing online at all. The lobby looked nice, but once you start walking towards your room, the hallways had large scuff marks and chunks of corners were missing. There was literally a giant gash mark on the emergency exit. On their website, they market their rooms to look fancy or at least nice but the room I was given looked ghetto. Their listing for their single rooms did not look like the room we had at all, we were the only room on the floor that had the smallest layout, a missing desk, and was in poor condition: 1 broken shower handle, toilet/ bidets were inconsistent, sink was also inconsistent, buttons missing from the lighting control, paint peeling off from restroom window. I tried to politely request for a room change due to these conditions but the worker was reluctant with changing our room after my complaints. I also found it weird that we would have to call front desk to open and close our rooms.. Overall, I would not recommend this hotel to anyone. Pretty upset that I spent $700 to receive a ghetto/ rundown room, I feel robbed.

The room stank of cigarettes and was unclean. To the point we cancelled our second night and moved hotel. Would not recommend.

Friendly staff and great location