Shibuya Granbell hotel

Room was decently clean, staff was helpful, Wi-Fi was fine and air-conditioning worked great. Biggest issue was the location wasn’t super helpful and it was a little difficult to find. Eventually figured out it was near Shibuya Sakura stage which made it much easier to find.

The Staff was always super friendly! Right next to the train station!

room was nice, staff was nice, great location

I booked a standard room, but there was no clear mention before booking that it might be a smoking room. After booking, it was marked as “requested smoking room,” even though I never requested this. The hotel is very old and has an unpleasant smell throughout, making the atmosphere feel stuffy and uncomfortable. It did not match the positive reviews I had seen online. The bed was uncomfortable, and the bathroom was not in good condition—the bathtub was broken and the toilet did not work properly. Overall, the room felt poorly maintained. The location looks close to Shibuya on the map, but due to surrounding construction and blocked roads, it takes much longer to reach than expected. Overall, the experience did not match expectations in terms of cleanliness, comfort, or accuracy of description

The pictures were deceiving, the room was very run down, hole in the walls which were filthy… bed was comfortable and location excellent

A very fine place for a Central Shibuya stay. The place is perhaps a little bit run down? I can imagine that it was super smart and stylish 10-15 years ago. Great location and nice, helpful staff. Good value for money.

Room was not clean. Stained furniture, stained lamps, tub did not drain properly. Did not feel clean. Room is not well lit. We checked out 3 days prior and contacted Expedia support which helped us leave early. Do not recommend.

We did lose air conditioning for a day, but I think they were doing maintenance. Other than that, the reception staff and cleaning staff were amazing! This hotel is in a great location and less than a 5 minute walk to the train. I’m planning to stay here again next year! Thank you so much Shibuya Granbell staff :)

Overall cleanliness was very good. A single person room was very small for me, I’d recommend a double even if it’s just for 1 person. They were fixing the air conditioner so we were without AC for a few days. Overall a very decent stay!

Staff were great to deal with, polite, professional and helpful. Great location to everything. I had some difficulty to find hotel initially due to overhead walkways required to get to general area from train station. Once I had it figured, it was easy to get around. Property & room could use some refreshing. Overall met my needs for 1 night stay and experience for that area.

Room was clean and tidy, staff were really nice and friendly. Room is small, but as to he expected in Japan, though it is a little bigger than APA hotel for comparison. TV screen was a little dated and small, and there are no international news channels - there are movies but I think you need to pay to watch the movies. Room amenities are replaced daily, including bottles of water. Location is very handy. If you are taking the airport shuttle bus, it's only 1300 yen per person one way. From Haneda airport you can get off at Cerulean Tower which is only 5 mins walk to Granbell Hotel. For the return journey, you can purchase the ticket on the bus at Cerulean Tower. I did see signs for Narita Airport at Cerulean Tower, so assuming you can get the shuttle bus to and from Narita Airport too. The hotel is very close to Shibuya Station and Shibya Scramble, only a few mins walk, handy if you want to pop back to the hotel for a rest if you're out and about the area. 7-11, Lawson's and Family Mart are all close by for drinks and snacks. Google Maps isn't very clear, especially with how many floors you need to go up or down! If you're taking the JR Yamanote line, the station is just 2 mins from Granbell Hotel, in Shibuya Sakura Stage, 3rd floor. Although in the heart of Shibuya, hotel is located in a quieter area which is nice. Only thing is the room can do with a new coating of paint, a lot of marks on the walls from suitcase wheels. Definitely a great hotel to stay in.

The room was clean and well situated

Room are nice and perfect location

Very clean room, kind staff and a really great location. 3 minute walk to the train station also much near by!

The location is brilliant, a 5-7min walk to the station (which is like a maze) and it’s a bit of quiet away from the absolute craziness of Shibuya. The room was comfortable, we slept well and amazingly you couldn’t hear any noise. Housekeeping was great as were amenities in the suite. The maintenance was a bit off - a few broken light bulbs and broken cupboard door. Reception was hit and miss, one particularly grumpy chap bur mostly everyone else was really nice Free water in room and in reception was great Missed digital tv / English speaking channels The kettle took 20mins to boil

The Granbell seems like its past its prime days — once a nice hotel has fallen into a need of renovation. Besides the tiny room and the fact that the lighting (especially in the bathroom) was terrible, the service was very good, the bed was very comfortable, the amenities were sufficient, the location is excellent and the price affordable. In this case, you get what you pay for.

Great and safe location.

Good

The air conditioning was great. Close by to everything, including the train station. My only complaint was the room smelled like cigarettes even though it was a non-smoking room

Our room was very small (basically, where I lay my head to sleep was about 5 feet from the door) and there was only a curtain separating the sleeping space to the bath vanity and shower area. Otherwise, the location is fantastic and so close to the train station, restaurants and shopping.