ibis Styles Nairobi Westlands

Very tiny rooms NO amenities except body soap. Wanted to charge for slippers that were onetime use only and would not give a receipt upon request. Breakfast was good and staff was fine. Above information should be provided to guests

Kind staff

When you are in the area - This is the place to choose!

For what I desired, this hotel far exceeded my needs and expectations. Friendly service, great food options, great location and good WiFi Amazing for the price!

Very small room, great staff, very clean and very safe place.

Poor customer service from front desk, misleading ad, and room was very small for such a big hotel. And I have to walk all the way across the other side of the building just to iron my clothes.

Amazing hotel and city

Amazing ambience, fantastic rooms, helpful and friendly staff and a gem in Nairobi’s Westlands

All good

Tiny bathroom that was hard to move around in. No mini fridge which was disappointing

It was all good

Ibis Styles needs to re-train or replace certain staff, especially one of the housekeepers, one of the ground floor bakery workers, and the security guard at the front entrance to the rooftop restaurant. Some staff lack interpersonal skills, such as acknowledging when a customer is at the counter waiting to be served, or questioning a hotel guest about whether their visiting guest has proper ID while in the middle of bringing hotel restaurant food back to their room. I do not plan to stay at Ibis Styles again.

The room was perfectly clean and the choice of restaurants and areas to relax in outside of the room were amazing. The new Kilele rooftop restaurant has a spectacular Nairobi skyline view

I love the security feature that only allows you to have a key to your floor

It was a good stay. Staff were friendly and the service was professional

A good option for an overnight stay before starting the safari trip. The room we stayed was a bit small for three people. The breakfast was good and the staff was very friendly and helpful.

Generally good for the price

Felt very safe staying at the hotel. In the Westland’s area so it was very close to everything and we were able to easily take Ubers everywhere. Would stay again.

Small safe and modern property near to restaurants and shopping.

The hotel itself was good, clean, safe and overall a nice place to stay. However, our check-in experience was frustrating. We booked a room with three single beds for two adults and one child (my 15-year-old daughter). At reception, the staff member insisted that in their system a 15-year-old is considered an adult and argued that our booking was for two adults and one child. I explained that Hotels.com clearly shows 15 as a child, and regardless, we had booked three beds, so the point was irrelevant. She was dismissive, rude, and lacking in basic courtesy. On top of that, she tried to charge us $30 for early check-in, claiming the standard check-in time was 12pm, while my booking confirmation clearly stated 10am. Fortunately, another staff member overheard the situation, stepped in, and handled everything kindly and professionally. Thanks to them, we were able to check in smoothly around 9am. Overall: The hotel is good and comfortable, but the first receptionist left a bad impression. I hope the management ensures more consistent training in professionalism and customer service, as one staff member saved what could have been a very unpleasant start