Hatten Hotel Melaka

It's really fun... it's really cool.

Overall, it was a nice experience staying overnight there.

Great, every time I go to Mahkota for treatment, I always come here.

The hotel staff were all friendly, and the facilities were quite complete. It was a comfortable experience for us to receive treatment at Mahkota.

Restaurant staff communication can be improved more. Table servicing is quite late.

The hotel is really nice, the breakfast is delicious, with lots of choices. It's clean and the service is friendly.

Comfortable hotel, spacious rooms and close to culinary, shopping and tourist attractions.

It was a great stay at the hotel. It's very close to everything.

What a place to stay. Very nice.

Delicious food and strategic location.

The hotel is near the mall, restaurants, and tourist attractions. Easy access. The room is so big and cozy.

Thank God... it was comfortable for this trip

Booked for junior but they upgraded me to deluxe. The room was big, clean, and cozy.

Close to Mahkota Medical Center, a bit closer to Jonker. Quiet and safe environment.

The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.

I really enjoyed my stay at Hatten Hotel Melaka. The rooms, bathrooms, and public areas were clean, leading me to extend my stay for 2–3 additional days. The location is excellent, close to shopping centers and right near Mahkota Medical Center. However, I hope the management can take this as constructive feedback regarding our interaction with the front desk. The staff member who helped us (if I remember correctly, Ms. Zahira) did offer solutions to our questions, but her approach felt quite cold and unwelcoming. She did not smile and responded in a very sharp, brief tone, which gave the impression that she was annoyed by our questions—even though we were simply trying to understand despite the language barrier. A little more warmth and patience from front-line staff would make a huge difference in guest experience. Additionally, when I made a wrong-date booking error, the hotel was unfortunately not very accommodating in providing a simple clearance note for the agent's refund process—despite our stay involving two rooms over several days. I hope the management can look into further customer service training for the front-line team, as the hotel itself has so much potential. Thank you for the comfortable stay, and I hope to see even better service in the future!

The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.

The steak promotion is value for money.

Very comfortable, distance from mall and historical place is very close.

The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.