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Mahekal Beach Front Resort & Spa

Hotels
Finding rooms for you...
8.8
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Tatiana

10.0
/ 10
Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation.

Michael John

10.0
/ 10
Loved this place, it was beautiful. Rooms very clean, staff awesome, pools were clean and loungers available. My only complaint was the seaweed at the beach. I understand its a huge problem but there was not attempt to clean it all in front of their property. It smelled really bad. Other places close by made attempts to clean it front of their beach. But I would return here, just at a different time of year.

Ericka Jazmin Reyes

10.0
/ 10
The beautiful place property location is great , friendly staff, clean rooms and property Food was really good but they don’t offer service all day and we booked all inclusive so it was a little inconvenience when we go out and we don’t make back on time for diner, we have to do out and buy food and also the hotel fee was a different amount booked said that we have to pay at the property hotel fees but the amount was doble the one was described wen we booked.
In the Area
See Map
38 St And The Beach, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
Staying at Mahekal Beach Front Resort & Spa is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mahekal Beach Front Resort & Spa

38 St And The Beach, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Discover More Places
Exterior Mahekal Beach Front Resort & Spa
Exterior 2 Mahekal Beach Front Resort & Spa

Discover More About Mahekal Beach Front Resort & Spa

Location
Staying at Mahekal Beach Front Resort & Spa is a good choice when you are visiting Solidaridad.

About Mahekal Beach Front Resort & Spa

Not all hotel allow guests with pets, but Mahekal Beach Front Resort & Spa welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Mahekal Beach Front Resort & Spa is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Have fun with various entertaining facilities for you and the whole family at Mahekal Beach Front Resort & Spa, a wonderful accommodation for your family holiday.

Not only located within easy reach of various places of interests for your adventure, but staying at Mahekal Beach Front Resort & Spa will also give you a pleasant stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Mahekal Beach Front Resort & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mahekal Beach Front Resort & Spa.

All facilities in Mahekal Beach Front Resort & Spa

Bar, Cafe and Lounge Mahekal Beach Front Resort & Spa
Bar, Cafe and Lounge
Swimming Pool Mahekal Beach Front Resort & Spa
Swimming Pool
Entertainment Facility Mahekal Beach Front Resort & Spa
Entertainment Facility
Fitness Center Mahekal Beach Front Resort & Spa
Fitness Center
Common Space Mahekal Beach Front Resort & Spa
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Beach umbrella
  • TV lounge
  • Spa
  • Beach towel
  • Library
  • Sauna
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Smoking area
  • Fireplace in lobby
  • Banquet
  • Ballroom
  • Reception hall
  • Terrace

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Public Facilities

  • Coffee shop
  • Safety deposit box

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Bicycle rental

Business Facilities

  • Conference center

Accommodation Policy & General Information in Mahekal Beach Front Resort & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Property does not require health documentation at check-in, Professional property host/manager, LGBTQIA+ friendly, Events/parties allowed, By ocean, Cashless transactions are available, Essential workers only - NO, Property does not offer onsite COVID-19 testing, No elevators

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mahekal Beach Front Resort & Spa
195
Number of floors in Mahekal Beach Front Resort & Spa
2
Another facilities in Mahekal Beach Front Resort & Spa
Romantic proposal packages, Outdoor pool, Beach umbrella, TV lounge, Spa

Frequently asked question in Mahekal Beach Front Resort & Spa

What are available facilities at Mahekal Beach Front Resort & Spa?
There are top facilites at Mahekal Beach Front Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk. (some may require extra charges)
What is normal check-in & check-out time at Mahekal Beach Front Resort & Spa?
The standard check-in time at Mahekal Beach Front Resort & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Mahekal Beach Front Resort & Spa provide breakfast?
Yes, Mahekal Beach Front Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mahekal Beach Front Resort & Spa?
Mahekal Beach Front Resort & Spa is a 4.0-star hotel.
How many floors does Mahekal Beach Front Resort & Spa have?
Mahekal Beach Front Resort & Spa has 2 floors.
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More Reviews from Other Guests in Mahekal Beach Front Resort & Spa

Overall Ratings & Reviews Mahekal Beach Front Resort & Spa

Other sources (1,000)
8.8
Very Good
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mahekal Beach Front Resort & Spa

Number of reviews per page
20
40
Top reviews
FRANCISCO
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Please beware of the "Resort Fees" I had to pay an additional amount and according to them it was resort fees, environmental fees, and service fee. At first I thought it was okay but then I remembered that is not what was on my Expedia paper and when I asked for more explanation they said I didn't pay it. Upon check out I noticed all those fees were already detailed in what I had paid through Expedia. The hotel was also a bit dirty. Chairs in one of the lounges were dirty. Cocina restaurant was closed and we were not aware until after we checked in. Should be told when booking. One pool was also closed for a private event for one of the days. I think this information should be communicated when booked. The resort should reach out to the guest who book. Pools were not cleaned daily and there was bugs and leaves on the pool. Pool chairs had dirty pillows. Jacuzzi does not work. Jets worked but water was not warm at all. LOTS of mosquitos not the resorts fault but beware. Some staff were friendly but the manager who I spoke to about the fees was a little heated.
Read More
Russ
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great, helpful, and friendly staff that make an effort to recognize guests despite the short time allowed. The breakfast buffet was filled with alternatives that should suit every visitor - from greens to eggs and sides to pancakes and sweets. However there were invariably lines for omelets every day. While I don't mind waiting for my breakfast to be prepared, I do expect to be able to wait at my table while consuming another item that I will enjoy.
Read More
james
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The smell from the seaweed MADE US SICK! We were unable to stay and had to leave after just one night. We tried to get a refund for the unused nights we paid for but they refused. WORST HOTEL EXPERIENCE WE HAVE EVER HAD!
Tatiana
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation.
Alma Veronica
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing special about this resort definitely not worth your time or money. Upon arrival you’re hit with astronomical “resort fees” expect to pay an insane amount of money when you get there. Nobody can tell you what these hidden fees are STAY FAR AWAY FROM HERE. One place to eat with reservation only. No night entertainment, beach is disgusting, they “clean” it but not really. Ran out of water so it smelled horrible.
Read More
Jennifer
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is old and shows it. Wind comes in all around the doors, there are holes in the roof. We walked into a worker changing out the shower head and he was supposed to bring a big one back - not! We called the first day to have our soap dispenser changed out because the pump didnt work, they never did. The air conditioner didnt get cold. Check in time was 3pm. They had 2 workers checking people in with 5 people in line. There were people walking behind the counter, not helping. They should have as many people as possible at check in time to help. The food was marginal - most no taste at the buffet. Because of the sargassum, you cant go into the ocean. They didnt have enough chairs at the pools and the hotel was only 1/2 full. They wouldn't let people put tables together so they could sit with each other. The outdoor seating was minimal and again couldnt put tables together. The bell boys were very helpful and nice. Kimberly, at the buffet was super nice and helpful. They can make some changes to make it better - more chairs, more helpful staff and maintenance would help.
Read More
Salvador Castillo
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

DO NOT BOOK HERE!! Upon arrival we were hit with “resort fees” I booked 6 rooms here and we were all robbed at check in.told them Expedia showed our resort fee would be significantly less per room and they denied ever receiving money from Expedia and they didn’t know who that was. Staff was unhelpful and rude at front desk. Definitely not worth the price, please don’t waste your time and HARD EARNED MONEY at a place like this. Nothing special about this resort, only one place to choose from to eat WITH reservation only. Which one night they lost our reservation for 17 people and basically shrugged their shoulders when we asked where to eat. No night time entertainment either. BORING place to stay at.
Read More
Michael John
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved this place, it was beautiful. Rooms very clean, staff awesome, pools were clean and loungers available. My only complaint was the seaweed at the beach. I understand its a huge problem but there was not attempt to clean it all in front of their property. It smelled really bad. Other places close by made attempts to clean it front of their beach. But I would return here, just at a different time of year.
Read More
Ericka Jazmin Reyes
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The beautiful place property location is great , friendly staff, clean rooms and property Food was really good but they don’t offer service all day and we booked all inclusive so it was a little inconvenience when we go out and we don’t make back on time for diner, we have to do out and buy food and also the hotel fee was a different amount booked said that we have to pay at the property hotel fees but the amount was doble the one was described wen we booked.
Read More
Pascual
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This place is a beautiful and peaceful place don’t have a lot of activities in the property but you have 5 Avenida 5 mn walking distance, room and property was clean.food was great and the staff was friendly
James
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Super value resort hotel in a great location. Beach-front rooms probably have the best situations, but the forest rooms are quiet and offer some interesting wildlife - agoutis, coati mundis, and so on.
Jekaterina
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Most favourite place. 6th time back and will return again and again. They never miss.
Michael
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was amazing. Especially Enrique and Manuel who assisted us everyday for breakfast. The staff will not disappoint.
Micheal
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The food and drinks were excellent! The room was fantastic but did have plumbing problems which staff attended very quickly! Overall we loved our stay and would go back but were presented with charges that exceeded what Expedia had stated we woyld have to pay for activity fees and taxes. Our expedia bill stated we would be paying 440$ CAD Upon arrival but the price we were given by the hotel was 568$ USD. With conversion was almost double what we were told! Hotel stated it was an Expedia problem but have not yet spoken to Expedia about the issue yet! We will see! Anyhow it was an amazing time and do highly recommend this resort!
Read More
Candace Ann
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room location was superb, but it definitely needed updating.
Candace
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room location was superb, but it definitely needed updating.
Vladislav
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We stayed 10 nights at Mahekal. It’s definitely different from our usual pick - the Royal Hidaway- but we wanted a change. It’s a 4 or 3.5 star resort that needs a bit of a TLC, but it didn’t bother us. The noise didn’t bother us either, very reasonable. Mosquitos are relentless, very grateful for the Off provided in each room. Staff are very friendly and polite. The welcome at the reception needs improvement. Important to give folks the room that was advertised and paid for. After travelling for 16 hrs, walking to the Oasis part in the heat, then walking back to complain about the room is not great. Then a young person at the reception starts arguing how the resort is not under the obligation to give us the room from the picture only to be interrupted by a more experienced colleague who immediately helped us. And we received the welcome drink :) We ate outside of the resort and I fully recommend it. The resort location is excellent and the 38th street has great restaurants. We only had lunches at Fuego and the food was not great. Starbucks on the property is amazing and Cesar rocks - so friendly! What we liked the most is the Oasis part of the resort and the small pool there, which was mostly empty. We enjoyed the jungle and that pool so much! If everything else was not good we’d still be happy with this vacation due to our room balcony and that pool. I recommend Mahekal, but be aware, you will not find the ACed lobby etc. If you like bohemian, it’s a place to be!
Read More
KELLY
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast never had sausage or bacon only two juice flavors to pick from my biggest thing is no coffee in your room unless you buy whatever that machine takes
Justin
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We booked to Expedia and the hotel did not recognize our booking even though we had confirmation on our phones. So we’re forced to stay elsewhere. After charging me $1600 American dollars.
Rosalie
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

overcharged on "pay at property"
Number of reviews per page
20
40

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Exterior 4 Mahekal Beach Front Resort & Spa

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Overall Ratings & Reviews Mahekal Beach Front Resort & Spa

Other sources (1,000)
8.8
Very Good
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mahekal Beach Front Resort & Spa

Number of reviews per page
20
40
Top reviews
FRANCISCO
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Please beware of the "Resort Fees" I had to pay an additional amount and according to them it was resort fees, environmental fees, and service fee. At first I thought it was okay but then I remembered that is not what was on my Expedia paper and when I asked for more explanation they said I didn't pay it. Upon check out I noticed all those fees were already detailed in what I had paid through Expedia. The hotel was also a bit dirty. Chairs in one of the lounges were dirty. Cocina restaurant was closed and we were not aware until after we checked in. Should be told when booking. One pool was also closed for a private event for one of the days. I think this information should be communicated when booked. The resort should reach out to the guest who book. Pools were not cleaned daily and there was bugs and leaves on the pool. Pool chairs had dirty pillows. Jacuzzi does not work. Jets worked but water was not warm at all. LOTS of mosquitos not the resorts fault but beware. Some staff were friendly but the manager who I spoke to about the fees was a little heated.
Read More
Russ
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great, helpful, and friendly staff that make an effort to recognize guests despite the short time allowed. The breakfast buffet was filled with alternatives that should suit every visitor - from greens to eggs and sides to pancakes and sweets. However there were invariably lines for omelets every day. While I don't mind waiting for my breakfast to be prepared, I do expect to be able to wait at my table while consuming another item that I will enjoy.
Read More
james
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The smell from the seaweed MADE US SICK! We were unable to stay and had to leave after just one night. We tried to get a refund for the unused nights we paid for but they refused. WORST HOTEL EXPERIENCE WE HAVE EVER HAD!
Tatiana
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation.
Alma Veronica
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing special about this resort definitely not worth your time or money. Upon arrival you’re hit with astronomical “resort fees” expect to pay an insane amount of money when you get there. Nobody can tell you what these hidden fees are STAY FAR AWAY FROM HERE. One place to eat with reservation only. No night entertainment, beach is disgusting, they “clean” it but not really. Ran out of water so it smelled horrible.
Read More
Jennifer
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is old and shows it. Wind comes in all around the doors, there are holes in the roof. We walked into a worker changing out the shower head and he was supposed to bring a big one back - not! We called the first day to have our soap dispenser changed out because the pump didnt work, they never did. The air conditioner didnt get cold. Check in time was 3pm. They had 2 workers checking people in with 5 people in line. There were people walking behind the counter, not helping. They should have as many people as possible at check in time to help. The food was marginal - most no taste at the buffet. Because of the sargassum, you cant go into the ocean. They didnt have enough chairs at the pools and the hotel was only 1/2 full. They wouldn't let people put tables together so they could sit with each other. The outdoor seating was minimal and again couldnt put tables together. The bell boys were very helpful and nice. Kimberly, at the buffet was super nice and helpful. They can make some changes to make it better - more chairs, more helpful staff and maintenance would help.
Read More
Salvador Castillo
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

DO NOT BOOK HERE!! Upon arrival we were hit with “resort fees” I booked 6 rooms here and we were all robbed at check in.told them Expedia showed our resort fee would be significantly less per room and they denied ever receiving money from Expedia and they didn’t know who that was. Staff was unhelpful and rude at front desk. Definitely not worth the price, please don’t waste your time and HARD EARNED MONEY at a place like this. Nothing special about this resort, only one place to choose from to eat WITH reservation only. Which one night they lost our reservation for 17 people and basically shrugged their shoulders when we asked where to eat. No night time entertainment either. BORING place to stay at.
Read More
Michael John
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved this place, it was beautiful. Rooms very clean, staff awesome, pools were clean and loungers available. My only complaint was the seaweed at the beach. I understand its a huge problem but there was not attempt to clean it all in front of their property. It smelled really bad. Other places close by made attempts to clean it front of their beach. But I would return here, just at a different time of year.
Read More
Ericka Jazmin Reyes
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The beautiful place property location is great , friendly staff, clean rooms and property Food was really good but they don’t offer service all day and we booked all inclusive so it was a little inconvenience when we go out and we don’t make back on time for diner, we have to do out and buy food and also the hotel fee was a different amount booked said that we have to pay at the property hotel fees but the amount was doble the one was described wen we booked.
Read More
Pascual
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This place is a beautiful and peaceful place don’t have a lot of activities in the property but you have 5 Avenida 5 mn walking distance, room and property was clean.food was great and the staff was friendly
James
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Super value resort hotel in a great location. Beach-front rooms probably have the best situations, but the forest rooms are quiet and offer some interesting wildlife - agoutis, coati mundis, and so on.
Jekaterina
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Most favourite place. 6th time back and will return again and again. They never miss.
Michael
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was amazing. Especially Enrique and Manuel who assisted us everyday for breakfast. The staff will not disappoint.
Micheal
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The food and drinks were excellent! The room was fantastic but did have plumbing problems which staff attended very quickly! Overall we loved our stay and would go back but were presented with charges that exceeded what Expedia had stated we woyld have to pay for activity fees and taxes. Our expedia bill stated we would be paying 440$ CAD Upon arrival but the price we were given by the hotel was 568$ USD. With conversion was almost double what we were told! Hotel stated it was an Expedia problem but have not yet spoken to Expedia about the issue yet! We will see! Anyhow it was an amazing time and do highly recommend this resort!
Read More
Candace Ann
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room location was superb, but it definitely needed updating.
Candace
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room location was superb, but it definitely needed updating.
Vladislav
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We stayed 10 nights at Mahekal. It’s definitely different from our usual pick - the Royal Hidaway- but we wanted a change. It’s a 4 or 3.5 star resort that needs a bit of a TLC, but it didn’t bother us. The noise didn’t bother us either, very reasonable. Mosquitos are relentless, very grateful for the Off provided in each room. Staff are very friendly and polite. The welcome at the reception needs improvement. Important to give folks the room that was advertised and paid for. After travelling for 16 hrs, walking to the Oasis part in the heat, then walking back to complain about the room is not great. Then a young person at the reception starts arguing how the resort is not under the obligation to give us the room from the picture only to be interrupted by a more experienced colleague who immediately helped us. And we received the welcome drink :) We ate outside of the resort and I fully recommend it. The resort location is excellent and the 38th street has great restaurants. We only had lunches at Fuego and the food was not great. Starbucks on the property is amazing and Cesar rocks - so friendly! What we liked the most is the Oasis part of the resort and the small pool there, which was mostly empty. We enjoyed the jungle and that pool so much! If everything else was not good we’d still be happy with this vacation due to our room balcony and that pool. I recommend Mahekal, but be aware, you will not find the ACed lobby etc. If you like bohemian, it’s a place to be!
Read More
KELLY
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast never had sausage or bacon only two juice flavors to pick from my biggest thing is no coffee in your room unless you buy whatever that machine takes
Justin
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We booked to Expedia and the hotel did not recognize our booking even though we had confirmation on our phones. So we’re forced to stay elsewhere. After charging me $1600 American dollars.
Rosalie
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

overcharged on "pay at property"
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