Hotel Des Balances

Great location, beautiful hotel and views, close to transportation, right in the middle of old town. We loved our stay!

What a gem! This hotel is located in the absolute perfect place to visit Lucerne. The balcony is the best place to have your morning coffee or your after dinner drink and look out over the amazingly gorgeous water in the canal and the promenade across the way. The staff was extremely helpful and dealt with our rental car upon check-in The hotel is literally steps away from the places where we chose to visit for morning, croissants, or traditional, Swiss fondue. The hotel is very old and has all of the charm you would expect yet has been modernized We would absolutely stay there again upon return to Lacerne

Beautiful hotel! Gorgeous lake view and lake view dining! Perfect location in the city, highly recommend!

Hotel was incredible in every way.

Having booked a room months in advance you think would give you some priority, unfortunately even though I had requested a higher floor room and the only room "available" was on the 1st floor. They said they could move us the next day, so okay what choice did we have. After receiving no other communication about when/how we went out the next day only to receive a phone call at noon (when we were on top of the mountain) meaning we could not move our stuff and once again did not have another room. TL;DR - don't count on them to actually complete your requests. But the restaurant is nice.

Great accommodations. Great location. Lovely balcony overlooking the river….perfect!

Great hotel to stay

Everything was great!

Excelent attention, beautiful location.

My room had hairs from last guest on the headboard of the bed. The staff sent their cleaning staff to vacuum and I asked that a sheet be put up. It was disgusting

Amazing hotel and restaurant.

It was an awesome room overlooking the river.

Amazing hotel with great views and location

This was not our first stay in Luzern; we had previously stayed at another well‑regarded hotel, but would now recommend Des Balances without hesitation. The attention to detail and cleanliness is impeccable, and the staff are efficient, friendly and accommodating. Our room was maintained daily to a very high standard, and both breakfast and the one evening meal we had were superb. Most of all, we felt a genuine sense of belonging during our eight‑day stay. Des Balances isn’t a large hotel, and its size makes it feel personal. We were comfortable in the bar, on the terrace and in the lounge, and never felt like clients being processed. Staff recognised us and treated us with respect, good humour and understanding. The location is excellent: in the Old Town beside the River Reuss, close to Unter der Egg but not overwhelmed by crowds. It’s convenient for shops and less than ten minutes’ easy walk from the quay and railway station. Our river‑view room was a delight, overlooking the Kapellbrücke and towards the lake, both at night and in Luzern’s early‑morning calm. Two minor downsides: reception is up a flight of stairs from the Metzgerrainle entrance, so arriving on foot may require help with luggage or using the Unter der Egg entrance. The hotel does have a small lift. The other quirk is breakfast pricing—either a fixed‑price buffet or per‑item ordering—which seemed confusing for guests and staff alike. Not a complaint, simply an observation.

Very convenient to the train station, boats and shopping.

Friendly staff

The hotel was excellent! Right on the water and walkable distance to so much of Lucerne. The staff were great. We had some issues figuring out driving back on the cobblestone to get to the hotel, as it’s not really a clear road. But they came and helped us. Overall, great stay in Lucerne.

Excellent location and the staff was very accommodating.

Nice stay, wished they included the breakfast. Lucerne overall was very expensive. People unfortunately were not very friendly towards tourists

Our stay at Hotel des Balances was exceptional from the moment we arrived. We traveled during the railroad strike coming from Italy, and Vanessa at reception immediately brought a sense of calm and reassurance during what could have been a very stressful arrival. Our reservation was fully prepared, check-in was seamless, and the professionalism shown by the staff throughout our stay never wavered. The room itself was spectacular. Beautifully maintained, comfortable, and thoughtfully prepared with personal touches that made the experience feel welcoming and refined. The view was truly outstanding, and the double French doors opening onto the balcony added the perfect touch each morning. Waking up to that atmosphere made the stay feel even more special. The location could not have been better. Everything was within walking distance, including the train station, restaurants, shopping, and the waterfront, making it incredibly easy to enjoy Lucerne. The level of care shown by the hotel team stood out once again when we received notice the night before departure that our flight had been rescheduled. The staff handled the situation with professionalism, patience, and genuine attentiveness, allowing us additional time in the room to ease the stress of the unexpected delay. Hotel des Balances delivers an elevated experience through its exceptional service, beautiful accommodations, and prime location. I would highly recommend this hotel to anyone visiting Lucerne, as well as returning