Sheraton Kampala Hotel

Great Service.

The property was wonderful and the staff were very friendly and helpful. The breakfast was great and the service was excellent. The food served at the restaurant was very nice and there was a good selection of the food on the menu. The staff serving were very pleasant and very polite. The room was a good size and the bed was very comfortable. Room service was excellent. The whole stay was excellent and very pleasant. We really enjoyed our visit and will definitely come back again soon to stay at the hotel and enjoy ourselves. We thank the staff and management team for their hospitality and kindness.

I loved everything

I loved everything

Food is good but rooms are dated and room service was inaccurate

Breakfast excellent. Disturbed by all the staff asking us all the time if everything was ok. Slow service.

Staff

Only didn’t like the early check-in fees.

This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended.

Nothing special, but the security was over the top. I guess they had some VIPs in the hotel (no bodies fault really) but it was extremely inconveniencing. If I had not yet paid I would have definitely checked out early.

Very clean and great staff. Enjoyed my stay!

Very nice food keep it up

Staff were remarkable from check in to check out. My second time staying and I will always stay here when i come to Kampala. Generous of spirit and service. I felt welcomed and cared for the entire stay. Congrats!

The staff were very friendly and helpful.

Super nice hotel in Kampala. The breakfast buffet was amazing!

Great location. Amenities were decent. Breakfast was delicious. Room was clean and comfortable

It is not my first time nor will it be my last time I stay

Wow factor from the entrance to the checkout . Everything and more in place for my comfort,logistics and applications. The upmarket aspect of this whole hotel was sublime ...the way the media handked the whole recreational area outside the hotel as well as using its backdrop to host such an amazing moment in Ugandan Blu3 reunion . This ambient vivacoius beautifully decorated hotel was perfect for my stay and would reach out to anyone wanting a hotel with a solid foundational flooring woth no ceiling ...."the benchmark has been set here."

Bad experience

My experience with the staff is excellent. They know their job and they are very friendly. So generally, my experience with the staff from the reception to the breakfast, gym etc was excellent. The only bad experience was the noise I experienced the first night, Saturday the 17th. There was a live band that played till a few minutes after 11pm and they stopped the live band but continued with other music until I called for my room to be changed that night but there was no room available. I complained in the morning that I was disturbed from sleeping. Barnabas in the reception apologised profusely and promised to relocate me to the other wing of the building which he did and I slept better on Sunday night. Otherwise I really do not have much to complain about but to say that I had a great experience.