The room is not too big but it's nice and clean.We got the room with balcony and the room was cleaned up everyday. All staffs are very nice and helpful, they gave all information about Hanoi and interesting places in Vietnam( thank to Tom,Tina,Ana and Nam). The hotel sell tour and transportation. We got good price for private car to NoiBai Airport ( only vnd 250.000),it's cheaper than taxi or grab. Recommended place!🤩👌
Friendly staff and helpful. The rooms are clean and nice. It's a big street in front the hotel and every thing is around like food, clothes, and a lot of coffee shops. The hotel is not far from Hoan Kiem lake, and the old quarter Ha Noi, ...I will stay at hotel Bel Ami when I come back Ha Noi because i feel comfortable there.
Very good room, big,comfortable, quiet,clean. It is near from number 86 bus station(to nội bài airport), hoàn kiếm lake and đồng xuân market. The staff is supper friendly and helpful. Recommend you about this great hotel. I will comeback
Huong was a great host. She helped us organize multiple transportation pick-ups and drop-offs. The house itself is huge, and the rooms are spacious. The location is great too. I strongly recommend it.
14:00 check in. 14:05 arrive at the door, staff said the room door is broken and cannot be repaired. Request to change to another room 2-3km away. If not changed, refund. With an apology. If asked, staff said the guest just checked out at 13:00 so "we are planning to contact to support" the next guest???
Spending money to get angry. If not changing the room, the home will refund the money and then wander around the streets. What's the point of booking in advance? What's the point of paying in advance. It's also the weekend so all the rooms are full. It's like forcing customers.
Choose this place because of the convenient location and then force customers to change to another facility.
Not to mention moving to the new room has a few more problems...
Home needs to review its operations.
Best regards and never see you again.
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