Worth every cent I pay for this hotel, in the heart of street food gourmet, free WiFi and pretty strong, can refill drinking water at lobby, definitely will stay in this hotel if I visit Hanoi again.
Very nice people, even my booked room was not ok, but the manager changed another room for me and satisfied my option, they are friendly and helpful all the way, I am very pleased and grateful to them, many thanks.
Huong was a great host. She helped us organize multiple transportation pick-ups and drop-offs. The house itself is huge, and the rooms are spacious. The location is great too. I strongly recommend it.
14:00 check in. 14:05 arrive at the door, staff said the room door is broken and cannot be repaired. Request to change to another room 2-3km away. If not changed, refund. With an apology. If asked, staff said the guest just checked out at 13:00 so "we are planning to contact to support" the next guest???
Spending money to get angry. If not changing the room, the home will refund the money and then wander around the streets. What's the point of booking in advance? What's the point of paying in advance. It's also the weekend so all the rooms are full. It's like forcing customers.
Choose this place because of the convenient location and then force customers to change to another facility.
Not to mention moving to the new room has a few more problems...
Home needs to review its operations.
Best regards and never see you again.
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