My first time in Ha Noi was fulfilled by Dal Vostro. The staff here are very friendly and caring. The bar downstairs is awesome. I had a great time here. Definitely gonna come back!
I have most pleasant to stay here. Very nice staffs especially Ms. Receptionist. She supported me a lot during the trip. Thanks very much and I will be choosing the hotel for next trip.
hanoi brilliant hotel is a comfortable hotel, suitable for families with children, strategic location, staff friendly, informative and very helpful, the breakfast food is of many kinds and tastes good
Huong was a great host. She helped us organize multiple transportation pick-ups and drop-offs. The house itself is huge, and the rooms are spacious. The location is great too. I strongly recommend it.
14:00 check in. 14:05 arrive at the door, staff said the room door is broken and cannot be repaired. Request to change to another room 2-3km away. If not changed, refund. With an apology. If asked, staff said the guest just checked out at 13:00 so "we are planning to contact to support" the next guest???
Spending money to get angry. If not changing the room, the home will refund the money and then wander around the streets. What's the point of booking in advance? What's the point of paying in advance. It's also the weekend so all the rooms are full. It's like forcing customers.
Choose this place because of the convenient location and then force customers to change to another facility.
Not to mention moving to the new room has a few more problems...
Home needs to review its operations.
Best regards and never see you again.
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