About Scoot
Scoot is a Singaporean low-cost long-haul airline operating under IATA code TR and ICAO code TGW, headquartered at Changi Airport in Singapore. Founded in 2011 as a subsidiary of Singapore Airlines Group, the airline was initially created to allow the parent company to compete in the rapidly growing budget travel segment across Asia-Pacific and beyond. Scoot began commercial operations in June 2012 with its inaugural flight from Singapore to Sydney, and has since grown into one of the region's most recognised low-cost carriers.
In July 2017, Scoot merged with fellow Singapore Airlines subsidiary Tigerair Singapore, consolidating all low-cost operations under the Scoot brand. Today, the airline serves over 60 destinations across Asia, Australia, Europe, and the Middle East from its hub at Singapore Changi Airport. Scoot is a member of the Value Alliance, a partnership of low-cost carriers across Asia-Pacific, and offers passengers affordable fares with the option to customise their travel experience through paid add-ons for baggage, meals, seat selection, and in-flight entertainment.
Airline Overview and History
Scoot was established to fill a strategic gap in Singapore Airlines Group's network, targeting price-conscious leisure and business travellers on medium- and long-haul routes. Key milestones in the airline's history include:
- November 2011 — Scoot Pte Ltd officially incorporated as a wholly owned subsidiary of Singapore Airlines
- June 2012 — Launched inaugural flight from Singapore to Sydney using a Boeing 777-200
- 2013 — Took delivery of its first Boeing 787 Dreamliner, becoming one of the first low-cost carriers to operate wide-body aircraft
- 2014 — Expanded network to include destinations in China, Japan, South Korea, and India
- July 2017 — Merged with Tigerair Singapore, absorbing all Tigerair routes and fleet under the Scoot brand
- 2018 — Launched flights to Athens and Berlin, marking its first European destinations
- 2019 — Named World's Best Long Haul Low-Cost Airline at the Skytrax World Airline Awards
- 2020–2021 — Adjusted network during the global pandemic, maintaining key routes and cargo operations
- 2022–2023 — Rapidly restored and expanded services as travel demand recovered across Asia-Pacific
- 2024 — Continued fleet renewal with delivery of additional Airbus A321neo aircraft
The airline's primary hub is Singapore Changi Airport (SIN), consistently ranked among the world's best airports and a major aviation hub in Southeast Asia. From Changi, Scoot connects passengers to destinations across 15 countries and territories, offering seamless connectivity through the airport's extensive transit facilities. The airline's mission is to inspire travel by offering affordable fares and a safe, reliable flying experience.
Fleet and Aircraft
Scoot operates a modern mixed fleet of wide-body and narrow-body aircraft, giving the airline flexibility to serve both short-haul regional routes and long-haul intercontinental services. The fleet includes the following aircraft types:
- Boeing 787-8 Dreamliner — Configured for medium- and long-haul routes to destinations in Australia, Northeast Asia, India, and the Middle East. Features a two-class cabin with Economy and ScootPlus
- Boeing 787-9 Dreamliner — The larger variant of the 787 family, used on high-demand long-haul routes. Offers improved fuel efficiency and extended range capability
- Airbus A320/A320neo — Narrow-body aircraft used for short-haul routes within Southeast Asia, including flights to Malaysia, Thailand, Indonesia, and the Philippines
- Airbus A321neo — The newest addition to the fleet, offering greater capacity and improved fuel efficiency on popular regional routes
The Boeing 787 Dreamliner fleet is a key differentiator for Scoot, making it one of only a handful of low-cost carriers worldwide to operate wide-body aircraft. The Dreamliner's advanced composite construction, lower cabin altitude, larger windows, and improved humidity levels contribute to a more comfortable passenger experience, particularly on longer flights. The Airbus A320neo and A321neo aircraft incorporate new-generation engines that deliver significant fuel savings and reduced emissions, supporting the airline's commitment to sustainable aviation.
Top Flight Routes
Scoot operates an extensive network from its Singapore hub, connecting passengers to destinations across Southeast Asia, East Asia, South Asia, Australia, and selected cities in Europe and the Middle East. For Malaysian travellers, Scoot offers convenient access to Singapore and onward connections to the wider Scoot network. Key routes relevant to travellers from Malaysia include:
- Kuala Lumpur to Singapore — The most popular cross-border route in the region, connecting Malaysia's capital to Scoot's hub at Changi Airport for onward connections
- Kuala Lumpur to Sydney — One of the most sought-after long-haul routes, accessible via a connection through Singapore
- Kuala Lumpur to Melbourne — Popular with students, families, and leisure travellers heading to Australia's cultural capital
- Kuala Lumpur to Osaka — A favourite route for Malaysian travellers visiting Japan, with connections via Singapore
- Kuala Lumpur to Seoul — High-demand route to South Korea, especially popular during cherry blossom and autumn foliage seasons
- Kuala Lumpur to Taipei — Connecting Malaysian travellers to Taiwan's vibrant capital for food, culture, and night markets
- Kuala Lumpur to Bangkok — A top regional leisure route for shopping, temples, and Thai cuisine
- Kuala Lumpur to Hong Kong — Popular for both leisure and business travel
From its Singapore hub, Scoot also serves destinations including Tokyo (Narita), Sapporo, Perth, Gold Coast, Tianjin, Nanjing, Hangzhou, Guangzhou, Jeju, Jeddah, and Athens, among others. Malaysian travellers can take advantage of Scoot's Fly-Thru service, which allows checked baggage to be transferred automatically on connecting flights through Singapore, without the need to collect and re-check luggage. You can explore additional routes from Malaysia on Traveloka:
Baggage Allowance and Policies
As a low-cost carrier, Scoot operates a pay-for-what-you-need model where passengers can customise their baggage allowance based on their travel requirements. Understanding the baggage policy before you fly helps avoid unexpected charges at the airport.
Cabin Baggage
- Weight limit: 10 kg per passenger (Economy); 15 kg per passenger (ScootPlus)
- Maximum dimensions: 54 x 38 x 23 cm (including handles and wheels)
- Number of items: One cabin bag plus one small personal item (handbag, laptop bag, or similar)
- ScootPlus passengers: Entitled to carry two pieces of cabin baggage totalling up to 15 kg
Cabin baggage that exceeds the weight or size limits will be checked in at the gate, and applicable fees may be charged.
Checked Baggage
- Economy (Fly fare): No free checked baggage included — must be purchased as an add-on
- Economy (FlyBag fare): 20 kg checked baggage included
- Economy (FlyBagEat fare): 20 kg checked baggage and a meal included
- ScootPlus: 30 kg checked baggage included
- Maximum weight per piece: 32 kg for Economy; 32 kg for ScootPlus
- Add-on options: Purchase checked baggage in increments of 20 kg, 25 kg, 30 kg, 35 kg, or 40 kg during booking on Traveloka
Purchasing checked baggage during booking is significantly cheaper than buying it at the airport. Scoot charges higher fees for baggage purchased at the check-in counter, so pre-booking is strongly recommended.
Prohibited and Restricted Items
Scoot follows international aviation security regulations set by the International Civil Aviation Organization (ICAO) and the Civil Aviation Authority of Singapore (CAAS). Key restrictions include:
- Flammable liquids, gases, explosives, and toxic substances are prohibited in both cabin and checked baggage
- Sharp objects, cutting tools, and sporting equipment with sharp edges must be placed in checked baggage
- Lithium batteries, power banks (max 160Wh), and electronic cigarettes must be carried in cabin baggage only
- Liquids in cabin baggage are limited to containers of 100 ml or less, packed in a single transparent resealable bag of no more than 1 litre total
Check-in Guide
Airport Counter Check-in
Airport counter check-in is available at all airports served by Scoot. Recommended arrival times:
- All flights: Check-in counters open 3 hours before departure and close 60 minutes before departure
- Passengers are advised to arrive at the airport at least 2.5 to 3 hours before their scheduled departure time, especially during peak travel periods
At the check-in counter, staff will verify your travel documents, issue your boarding pass, and accept your checked baggage.
Online and Mobile Check-in
Scoot offers web check-in through its official website, available from 72 hours up to 1 hour before departure. The online check-in process allows passengers to:
- Select or change their seat
- Download or print their boarding pass
- Save time at the airport by proceeding directly to the baggage drop counter or security screening
Passengers who have already checked in online and have no checked baggage can head straight to the departure gate, saving significant time at the airport. Mobile check-in is also available via the Scoot app.
Cabin Classes and In-Flight Experience
Economy Class
Scoot's Economy class is designed for budget-conscious travellers who want an affordable fare with the flexibility to add extras. Features include:
- Standard seat pitch of approximately 28–31 inches depending on aircraft type
- Reclinable seats on Boeing 787 Dreamliner aircraft
- USB charging ports on 787 Dreamliner fleet
- Stretch seats available for purchase — offering extra legroom in bulkhead and exit rows
ScootPlus
ScootPlus is Scoot's premium Economy product, available on Boeing 787 Dreamliner flights. ScootPlus passengers enjoy a range of included benefits:
- Wider leather seats with 35-inch seat pitch and increased recline
- 30 kg checked baggage included
- 15 kg cabin baggage allowance (two pieces)
- Complimentary meal and beverage selection
- Priority check-in, boarding, and baggage handling
- Seat-back power outlet and USB charging port
- In-seat entertainment options on select aircraft
In-Flight Meals and Beverages
Scoot operates a buy-on-board meal service, meaning meals are not included in the base Economy fare. Passengers can:
- Pre-order meals: Select from a rotating menu during booking on Traveloka or on the Scoot website — pre-ordering is recommended as popular items sell out quickly
- Buy on board: Purchase meals and snacks from the in-flight menu during the flight using cash or card
- Meal options: A variety of Asian and Western meals are available, including halal-certified options, vegetarian dishes, and snack boxes
- ScootPlus meals: Complimentary meal and drink included with ScootPlus fare
In-Flight Entertainment
Scoot offers ScooTV, a wireless streaming entertainment system available on selected aircraft. Passengers can stream movies, TV shows, music, and games directly to their personal devices (smartphone, tablet, or laptop) by connecting to the onboard Wi-Fi network. ScooTV content is available for purchase on Economy and is included for ScootPlus passengers on applicable flights. On aircraft without ScooTV, passengers are encouraged to download entertainment to their personal devices before departure.
Passenger Policies and Special Services
Travelling with Children and Infants
- Children (2–11 years): Must be accompanied by at least one adult aged 18 or above and require their own seat and ticket
- Infants (8 days to under 2 years): May travel on an accompanying adult's lap at a reduced infant fare. A maximum of one infant per adult is allowed
- Required documents: Valid passport for international travel; birth certificate or official identification for all child and infant passengers
- Bassinets are available on Boeing 787 flights for infants, subject to availability — request during booking
Pregnant Passengers
- Passengers up to 27 weeks of pregnancy may travel without medical documentation
- Passengers between 28 and 34 weeks require a medical certificate confirming fitness to fly, issued within 10 days of departure
- Passengers beyond 35 weeks of pregnancy (single) or 32 weeks (multiple pregnancy) are not accepted for travel
- Consult your healthcare provider before booking and carry all relevant medical documentation
Passengers Requiring Special Assistance
Scoot provides dedicated support for passengers with reduced mobility, visual or hearing impairments, medical conditions, or other accessibility needs. Available services include:
- Wheelchair assistance from check-in through boarding and disembarkation (request at least 48 hours before departure)
- Priority boarding for passengers requiring extra time
- Cabin crew trained to provide in-flight assistance
- Acceptance of service animals and emotional support animals on selected routes (subject to destination regulations)
Passengers who need to travel with medical equipment such as portable oxygen concentrators, CPAP machines, or mobility aids should contact the airline at least 72 hours before departure to confirm approval and arrangements.
Unaccompanied Minors
- Scoot does not currently offer an unaccompanied minor service
- All children under 12 years must be accompanied by a passenger aged 18 years or above
- Young passengers aged 12 to 17 may travel alone with a signed parental consent form, depending on the route and destination regulations
Reschedule, Cancellation, and Refund Policy
Rescheduling Flights
To reschedule a Scoot flight booked through Traveloka:
- Open the Traveloka app or website and navigate to My Booking
- Select the booking you wish to modify and tap the reschedule option
- Choose a new flight date and time from available options
- Pay any applicable fare difference and rescheduling fees
Rescheduling availability and fees depend on your fare type. FlyBag and FlyBagEat fares generally offer more flexibility, while the base Fly fare may have stricter change conditions. Changes must be made at least a few hours before the scheduled departure.
Cancellations and Refunds
Refund eligibility depends on the ticket type and circumstances:
- Voluntary cancellations: Non-refundable for base Fly fares. Higher fare types may allow partial refunds or travel credit
- Airline-initiated cancellations: Passengers are entitled to a full refund or rebooking on the next available flight
- Scoot vouchers: Refunds may be issued as Scoot travel vouchers valid for future bookings
To request a cancellation or refund, visit your booking details on Traveloka and follow the guided process. Refund processing typically takes 7 to 30 business days depending on the payment method and refund type.
Why Book Scoot Flights on Traveloka
Booking Scoot flights through Traveloka offers several advantages for Malaysian travellers:
- Competitive pricing — Access exclusive deals, flash sales, and promotional fares not always available on the airline's own website
- Easy comparison — Sort and filter Scoot flights alongside other airlines by price, departure time, duration, and number of stops
- Flexible payment — Pay with credit/debit cards, bank transfers, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plans
- Instant e-ticket — Receive your booking confirmation immediately via email and the Traveloka app — no waiting for manual processing
- Add-on management — Purchase baggage, meals, seat selection, and travel insurance directly during the Traveloka booking process
- 24/7 customer support — Multilingual support team available around the clock for booking issues, changes, and travel queries
- Loyalty rewards — Earn Traveloka Points, enjoy cashback offers, and access member-exclusive deals on future bookings
- Price Alerts — Set fare alerts for Scoot routes and get notified instantly when prices drop
Tips for Finding Cheap Flights on Traveloka
Use these strategies to find the best fares on Scoot flights booked through Traveloka:
- Book early — Scoot fares generally increase closer to the departure date, so booking 4 to 8 weeks in advance often secures the best prices
- Be flexible with dates — Use Traveloka's fare calendar to compare prices across different days and find the cheapest travel window
- Fly midweek — Tuesday and Wednesday departures tend to offer lower fares than weekend flights
- Set Price Alerts — Activate Traveloka's Price Alert feature for your preferred Scoot route and receive instant notifications when fares drop
- Check the promos page — Visit Traveloka's flight promotions page regularly for flash sales, seasonal deals, and exclusive Scoot promo codes
- Travel off-peak — Avoid school holidays, Hari Raya, Chinese New Year, and major long weekends for significantly lower fares
- Choose the Fly fare — Select Scoot's base Fly fare if you are travelling light with only cabin baggage, and add extras only as needed
- Bundle your trip — Book flights and hotels together on Traveloka for additional savings with bundle discounts
How to Book Flight Tickets on Traveloka
Follow these steps to book your Scoot flight on Traveloka:
- Visit traveloka.com or open the Traveloka app and navigate to the Flights section
- Enter your departure city (for example, Kuala Lumpur) and destination (for example, Singapore), select your travel dates, and specify the number of passengers
- Tap Search to view all available flights for your chosen route
- Sort results by price, departure time, or duration and select your preferred Scoot flight
- Choose your fare bundle — Fly (no checked baggage), FlyBag (20 kg included), or FlyBagEat (20 kg and meal included)
- Enter passenger details including full name as shown on your passport or ID, date of birth, nationality, and contact information
- Add optional extras such as additional baggage, seat selection, meals, or travel insurance
- Review your booking summary including the total fare, taxes, and any add-ons
- Choose your preferred payment method — credit/debit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plan — and complete the transaction
- Receive your e-ticket instantly via email and the Traveloka app, and you are all set to fly with Scoot