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Hotels Ineligible for Coupon Discounts

About Traveloka Coupons

How can I obtain a Traveloka coupon?

Has my payment been received?

What is Refund Balance

How to Find the Latest Promos on Traveloka

How is my refund converted to Refund Balance

Inapplicable Promo Code

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

What happens if my refund is converted to Refund Balance

I paid the wrong amount

How can I use Refund Balance

Can I use my Refund Balance to make payment for all product on Traveloka?

How to Pay for My Booking

Payment Confirmation and Verification

Can I use my Refund Balance Partially for payment?

Can I combine Refund Balance with other payment methods

Why I can not combine my Refund Balance to another payment method?

My Payment Proof Is Missing

Claiming Reimbursement for My Business Travel

Why I can not toggle off Refund Balance as the payment method?

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Can I use my Refund Balance in another currency?

Duplicate Payment for One Purchase

Does my Refund Balance have a validity date?

Unsuccessful Credit Card Transaction

Can I transfer my Refund Balance to another Traveloka users?

How to withdraw my Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

Can I use coupons and/or gift voucher when transact with Refund Balance

Available Payment

Learn About Traveloka

Why can’t I download Traveloka App on my device?

Can you tell me more about Traveloka?

Is Traveloka App available for BlackBerry or Windows Phone?

Updates

Profile and Security Info

I have not receive OTP

How to Deactivate My Account

How to Unlock My Account

Unknown Password Reset

How to Add or Remove an Email Address/Mobile Number

How to Resend OTP

How to Change OTP Verification Method

What is Traveloka PIN?

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Managing Your Points

Will my Points be deducted if I tap/click “Redeem”, but do not complete the transaction?

How many Points will I earn from a transaction?

Can I transfer my Points from one account to another?

How to earn points

What will happen to my Points if I refund my booking?

If I made a booking then decide to request a refund, what will happen to my Points?

Will I earn Points from Pay upon Check-in bookings?

Traveloka Points Info

What is Traveloka Points?

How do I set the default currency of my Traveloka Points account?

Can I refund my coupon after it was redeemed?

Do I have to become a Traveloka member to earn Points?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

How much is 1 Point worth?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

How to Check My Traveloka Points

What can I use my Points for?

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Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

Help Center - General

General Information

General Information

General Information

Available Payment

Learn About Traveloka

Profile and Security

Updates

Profile and Security Info

Traveloka Points

Updates

Managing Your Points

Traveloka Points Info

Gift Voucher