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Help Center - General

General Information

General Information

General Information

Has my payment been received?

How to Find the Latest Promos on Traveloka

About Traveloka Coupons

How can I obtain a Traveloka coupon?

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

Inapplicable Promo Code

I paid the wrong amount

How to Pay for My Booking

Payment Confirmation and Verification

My Payment Proof Is Missing

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Claiming Reimbursement for My Business Travel

How will I receive the one-time password (OTP) to complete my payment?

Duplicate Payment for One Purchase

Unsuccessful Credit Card Transaction

Available Payment

Learn About Traveloka

Why can’t I download Traveloka App on my device?

Can you tell me more about Traveloka?

Is Traveloka App available for BlackBerry or Windows Phone?

Beware of Fraudsters Claiming to Be Traveloka

How to Contact Traveloka Customer Service

Profile and Security

Updates

Profile and Security Info

How to Deactivate My Account

I have not receive OTP

How to Add or Remove an Email Address/Mobile Number

Unknown Password Reset

How to Unlock My Account

How to Resend OTP

How to Merge My Accounts

How to Change OTP Verification Method

What is Traveloka PIN?

Traveloka Points

Updates

Managing Your Points

Will my Points be deducted if I tap/click “Redeem”, but do not complete the transaction?

How many Points will I earn from a transaction?

Can I transfer my Points from one account to another?

How to earn points

What will happen to my Points if I refund my booking?

If I made a booking then decide to request a refund, what will happen to my Points?

Will I earn Points from Pay upon Check-in bookings?

Traveloka Points Info

What is Traveloka Points?

How do I set the default currency of my Traveloka Points account?

Can I refund my coupon after it was redeemed?

Do I have to become a Traveloka member to earn Points?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

How much is 1 Point worth?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

How to Check My Traveloka Points

What can I use my Points for?

Gift Voucher

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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

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