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Help Center - Hotels

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ACCOMMODATION BOOKING

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Post Booking

Voucher and Check In

I want to resend my hotel voucher

Can I use promo coupons to book Pay upon Check-in rooms?

Checking In to a Hotel Booked Under a Different Name

Cannot check in at the hotel

Cannot Find the Hotel Location

How to Resend My E-ticket and Voucher

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Know If My Booking Has Been Confirmed

How to Resend My E-voucher

Hotel Receptionist Couldn’t Find My Booking

I have successfully obtained my voucher. How can I use it to check in at the hotel?

I forgot to bring the credit card that I used to make my reservation. Is this OK?

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

Hotel Voucher Not Received

Cancellation & Refund

I want to reschedule my stay

I want to refund a hotel booking with non-refundable policy

How to Cancel and Get a Refund for My Hotel Booking

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

I don’t Process Any Refund, Why is The Booking Refunded?

Refund Hotel Booking for Non Refundable Policy

What are the available payment methods to pay for Easy Reschedule?

Where to Request Refund for Hotel Booking

Why can't I find the option to reschedule my booking?

How to Reschedule My Hotel Booking

How to Check My Refund Status

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

Reschedule

Checking Your Booking Status

How do I reschedule my booking?

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

How to Reschedule Hotel Reservation Due to Wrong Booking

How to Reschedule a Non-refundable Hotel Booking

Hotel Rescheduling Fees

What is Hotel Easy Reschedule?

Rescheduling Your Booking

Why can't I find the Easy Reschedule feature in My Booking?

I want to reschedule a non-refundable hotel booking

Does Easy Reschedule incur any charges?

Product Information

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

Partner with Traveloka

Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

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