Royal Albert Hotel

First, the staff was very friendly. There was a problem with our clothes dryer and the staff person took care of the situation quickly by taking our clothes and having them dry in another room and bringing the clothes back to us. The room was spacious and had what we needed for a comfortable stay. The location great being in the CBD. The only quibble was the price was a little high which may be due to the location. When I return next time, I plan to stay here again.

Summary: they charged me a bogus fee for using a bed that should have been included in my reservation. It felt like a bait and switch and I really didn't like it. I booked a room for a family of five people. I was placed in a room with one queen/king sized bed, two twin beds, and a full/queen pull out sofa. Should be fine as there are 6 bed spaces in the room. However, at check in the receptionist said there was an extra $50/night to use the pull out. I pointed out that use of the pull out would be necessary to have a bed space for each person in my reservation and the receptionist agreed to send someone up to make up the pull out. She never insisted on payment, so I stayed. It turned out that the hotel was short on bedding, but eventually they found a single sheet, a small blanket, and a single pillow to make up the pull out. Not ideal but okay for a child. Certainly not worth $50/night. Then at checkout, as I'm trying to head to the airport, a different receptionist insisted that I pay for the pull out. Again, a classic bait and switch. How does a booking for 5 people not include the use of 5 bed spaces? How is a sheet, a pillow and a blanket worth $50/night? Why was it not clear I was being charged until checkout? I don't know the answers to these questions, but I do know I'd never stay here again.

Room is showing wear and tear. Dust high up on walls. Staff efficient, great location, generous room size.

Very nice hotel , handy to all facilities. Staff very very good . Would stay here again. Tidy and clean . The only problem is the water pipes when toilets is filling make some strange whistling noise

Good central location. Only a 20 minute walk to Southbank. Rooms are large and clean.

Can't beat the location. The property was quiet. It's old but was clean. The staff were very friendly, helpful, and kind. My room had a view of the office building wall next door and the mechanical equipment. Not great. The only real issue was the room was not ready by check in time, 2pm. They held my bag and requested that I return at 2:45. Still wasn't ready but was before 3pm. I'd stay there again if in Brisbane though.

Great stay

Clean room and kitchen

Location is great. Parking is just up the street. Room was spacious and clean and well equipped. Could use some blackout blinds but other than that it was great. Staff were friendly and helpful.

Unfortunately the rooms in this hotel have deteriorated significantly over the last few years. It's a shame as it is an excellent location and staff are lovely and helpful. The entrance, corridors etc are absolutely gorgeous. But the rooms need serious attention. Our room needed a deep clean to remove the many dirty marks on the walls. A plasterer to repair the chunks of missing plaster on the walls would be good. Also the furniture looks old and dirty and needs refurbishing. I only stayed here as I was travelling with my elderly mother, who needed to be close to the Queen St bus station. I was horrified to see a large burn mark on her blanket (which she couldn't see). The blanket had been made on the bed, and the mark obviously ignored by the room attendant. I have stayed here many times before and it used to be a good quality hotel. Certainly stay if the location is a priority, but not if you are looking for a quality room.

Very clean, spacious room, comfortable bed. Love the character with the modern. The dryer was not drying but they offered to dry them in another one which solved the problem. Little issues they need to tend to (small leak under sink, hair dryer not working)

Not a good experience. The room was ratty with multiple issues. Sullen reception staff.

Unfortunately this was not a pleasant stay. The issues ranged from a poor reception experience, getting a faulty bathroom light fixed to being told that hand soap is not provided and I can use a tube of hand wash instead. I cannot recommend it. On the plus side it was a great location with plenty of local meal options.

I like to old style feel and the large rooms

Great property, staff are always lovely. Handy to shopping and great restaurant. Room service available, very comfy beds, plenty on room.

We come here often. Clean and comfortable.

Clean, friendly staff

Property is in poor condition

Loved that Myer Centre was across the road where they have Cinemas, Funplace & fast food restaurants. Every thing was within walking distance. My only downfall was I was not aware parking was so far from hotel. I have a special needs son who I had to walk with from car park to hotel. I think I would’ve been more prepared as I had quite a few luggage. Maybe need to specify the parking for us with specific needs. Or allow us a drop off point for luggage’s so we don’t stress while walking with them in the busy roads. Praise God for providing ways where I thought would be stressful But other than that, would so book again but with less luggage!lol.

The car park is not on-site. But the staff were helpful explaining the parking arrangements across the road. It's an historical property but our room suite was modern. The staff were very accommodating and helpful