Swissôtel Sydney

The room is a bit dated especially bathroom - with some stains but generally clean and conveniently located . Would stay again

Stayed in the newly renovated room. Perfect location and even better stay experience. It's our fifth visit here.

Breakfast and bar were great.

Clean room; great staff

Great customer service

Great location just off Pitt street, well located for shopping and public transport. Double room was spacious enough for 4 people. Buffet breakfast was very tasty. Pool was not large and while it says it’s heated my kids and I were cold pretty quickly. Gym is small considering the size of the hotel with very limited weight machines. Overall highly recommend

It is a nightmare getting in and out of the building due to congestion at lifts. They only have 2 lifts working. Please check before booking as you may have to wait 10-15min to get into the lift. Especially if you have luggage or a stroller. Hotel wasn’t transparent about this at the time of booking. For me personally, I will not return to this hotel

The room was clean and easy to navigate for 2 people The hotel is clean and has a fresh feel, breakfast menu has great option staff are friendly

Great spot, close to everything

The stay here was always great with nice staff

Such a great location Fab hotel

Great hotel centrally located to public transport, shops and the sights of Sydney

Expected a little more service considering we paid $3,700 for 4 nights. On arrival, the concierge just pointed me, my (obviously) 8 month pregnant wife and two year old the way to the lift to reception. Didn’t offer to take any luggage so we schlepped two suitcases, hand luggage and a pram to reception by ourselves. On check in we weren’t given access to the lounge (which was included in our booking), or even told about any of the dining options. I had to ask about breakfast. In room dining of two pizzas were both undercooked and not fresh.

Good place to stay, great location. You will be waiting 5+ minutes for the elevator no matter what though and no stairwell access to use instead of elevator. Staff were friendly except during check in the lady disappeared for 30 mins while other people got their rooms. Was told 3pm check in guarantee which was not the case

Clean nice fit out and good staff

The lifts were malfunctioning for most of our visit which was most irritating and time wasting. The coffee machine in the breakfast area makes dreadful coffee.

Wonderful experience as always

The bed was hard and lumpy. A water pipe burst in stairwell after Midnight and requiring evacuation of our floor!

Everything was perfect!

Great location, I’m