The Beetson Hotel

H

Place is actually better than the online pictures, classy.

Definitely will be staying again.

Bathroom flooded with every shower. Staff ignored & did not care until we demanded they mop and provided additional towels to mop up. Very dangerous slip hazard! Offered a free breakfast, which we accepted & it took 2 hrs to serve 10 people & toast was even toasted. We were told only 6 coffee mugs so only one coffee in mug & one in cup. Holes in wall & headboard of room. Very und whelming for the price. Won't be back.

Great location and one of the most comfortable hotel beds I’ve ever experienced.

We stayed during Cyclone Alfred so unfortunately there were no services (which is understandable). We could not get up to the rooftop bar because that was also closed due to the cyclone, also understandable. We did not get any room cleaning service on a 2nd morning and understand that was because the staff has been stood down for the weekend, also understandable. We totally understand that due to the cyclone and keeping staff safe. However, considering that no services were provided for the 2 nights I found it quite annoying that the $35 per day for the car parking was still charged when other hotels in the city were providing it for free due to a lack of services from a low staffing situation. It reflects a lack of customer care ethic. The sheets had marks on them from a previous guest so I think that cleaning could be better. The check in was efficient without being particularly friendly. The hotel is really well positioned for Caxton St dining options and just a short walk into the CBD (10 minutes). The positives were that the room was comfortable, even if things are looking a little worn. The double glazing on the windows mean you will get a great nights sleep and the bed is comfortable.

Lovely quiet room with double glazing. Comfy bed. Not sure why the description says there are no elevators as there are two. Highly recommended.

Perfect location for a little getaway but still close to the cbd the staff were very helpful and friendly, the food options around the hotel and the hotel made for a perfect couple day get away from home

It is hard to understand how this hotel could be marketed as luxury. There is lots of wear and tear that is concealed by low lighting. The bed had an unpleasant dip and then ridge in the middle, and on trying to adjust it I found rubbish on top of the mattress under the sheet. Staff could be heard on the phone telling customers it was their own fault that they were unable to access wifi, when it was clearly a widespread problem. I requested ice and was told they didn’t have any. The ironing board was awful and not properly padded and I ended up with metal marks on my clothing. The tea was twinings in motel style cups - def not luxury. All in all, there was a lack of attention to detail and care that was disappointing. The upside was that the location was excellent, the sheets were nice and there was a Nespresso machine in the lobby.

Our room smelt of a plumbing problem, it was pretty gross. The lighting is also terrible especially for the ladies trying to do makeup :(

Great location, staff were lovely.

Great team, affordable hotel, and great options nearby for food! Would probably stay again if the need arose.

Really comfortable welcoming place, it was just a hotel room we booked & it was the perfect space for us to use for our stay. Parking was a bit confusing at first because we’re not from Brisbane but the garage is at the front (not really anywhere on road to pull over so had to park in driveway of it to run inside & check in). At $35 a night it’s kinda average for everywhere we looked & we felt secure with our car in a locked space plus good sized parking spaces. Elevators are really fast, hotel is clean & quiet. We appreciated the double glass doors on balcony so didn’t hear street noise or any others. TV was huge haha with lots of options of movies/shows/music so that was cool. Fridge could fit 2 bottles of wine lying down. The shower was massive & good pressure, they even had a small portable mirror that lit up so came in handy when getting ready. Bed was very comfortable to sleep in. We only had coffee at the cafe but the barista was lovely & coffee was on point. Food options looked great & nearby there’s quite few choices or lots on ordering apps. Would’ve loved to stay longer than a night for a show we were attending to be honest. It’d be a nice staycation spot to just relax & get out of the hustle & bustle of city life. Front desk staff were really sweet & helpful. Would stay here again. Nice view from balcony on level 2. Neighbourhood looks like it’d be very lively on a weekend (we were there on a weekday). We went to Lefty’s & it was a cool spot!

Very good

Really enjoyed our stay.

Area stunning views are amazing. Everything local you would need. Parking easy and convenient

Great, quiet, well furnished hotel in a walkable CBD location.

After a glitch with our room the staff went above and beyond to be sure we were comfortable. Friendly, efficient and sincere staff.

Great rooms. Very comfortable and quiet. Very well kept. Good location.

Amazing staff and hotel, very clean