DoubleTree by Hilton Toronto Airport West

Great for free shuttle from airport. Bed was clean. Bathroom could have been cleaner. Couch in suite was filthy.

Reception gave us a warm cookie when checking in. Nice surprise ‼️

I had an issue with my first room given to me. It wasn’t cleaned yet when I entered it. But the staff was apologetic and very quick on getting me another room. Just coming off a 13 hr flight I was exhausted so I appreciated the quick response.

Dusty trash was full checking in

It was a decent stay.

Excellent

I wasnt able to check in coz I forgot my creditcard the physical card they didnt allow me to check in

Property is fine, its a bleak area but that's Ontario. No free breakfast though and bathroom was so tiny

Parking is a tad pricey but im reallt happy with my stay, the service and the room

Fantastic place to stay !

It was a great location, easy to get to and from our destination. Clean and welcoming.

When I checked in the gentlemen asked how many in my party- I said 2- he changed the complementary breakfast to 2 with his pen- at breakfast I was told to speak to manager that one was only being covered- he stated it only comes with one as I booked room for one- which I didn’t realize , and can understand that policy- but the worst part was he caused me of changing the complementary breakfasts with a pen to 2- I said the check in clerk did it and he said if he did then he would have initialed it- and I said so your accusing me of forging the ticket ??? It was disgusting- I have been to this hotel every time we do vacation and this ruined my stay- I was happy to pay for our meals and we did but but accuse someone that’s been a dedicated customer for 20 years of scamming for a $20 breakfast was poor business- I asked him to call the gentlemen that checked us it to clear his mistake but he wouldn’t - so that’s the stupid part - accusations with no follow up. I deserve a full apology from the district manager

Super clean

Very comfortable, convenient, and friendly.

It was fine for a short overnight stay.

Staff is very kind and accommodating. I would definitely book with them again.

It was welcoming, clean, and recently renovated.

Highly recommend this property

Very easy check in with friendly front desk staff loved the warm cookies

No shaving cream. Otherwise great stay