DoubleTree by Hilton Toronto Airport West

옆방과의 방음 처리가 잘 안됨.

​I was very disappointed with the quality of my recent stay. I've sent several emails regarding an item of clothing I left behind, but I haven't received a response. I was told my clothing had been found and that I just needed to send an email, but no one has gotten back to me.

Near to YYZ, comfort and clean.

호텔 청결이나 시설은 가격대비 훌륭해요. 다만 체크인할때 직원 태도가 태만하고 불친절해요.인도 여성인데 들어가기 전부터 기분이 나빠서 아직도 화가 나요.

1. 와이파이가 안 됐는데, 다른 혜택이 없었음. 2. 직원들은 대부분 친절함

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Thanks for your service.

really nice hotel! the room was well maintained and our stay was comfortable.would stay here again

Very long wait at restaurant

Clean room

Very good!!!

The hotel was great in most respects. Didn’t like the pillows, but that was a personal preference. I do have one complaint. We were there for five days and from the day we checked in, there was a pile of used dirty dishes that smelled by the elevators and that remained there until we complained about it. The complaint was not addressed until the third time we asked and showed the front desk a picture of the pile which had continued to grow over our stay. Other than this we had no complaints and hopefully it’s a one time thing.

Best hospitality

Awesome experience

Good atmosphere

Recommending it

Horrible experience from start to finish. No one ever answered the phone. I called from my cell and room and they only anseees in a timely manner once out of like 6 times. The room doesn't have central air. These is a fake AC controller on the wall....I'm guessing for the photos...but this is just like a less expensive hotel with a more expensive brand name. The bathroom is tiny and the shower is old school bathtub/shower combo. Zero counter space in the bathroom for you to store your things unless you want it right above the toilet. Check in was horrible. Nor nexiass they were doing manual check in but because once that was complete they simply handed me my key. No welcome, no information share about the property and timing of room service and restaurant. No apology when I brought this up to them after realizing room service ended 4 min before I went to submit my order. My stay included a breakfast The fact that I would need a voucher if I purchased was never mentioned. I understand that perhaps this was not visible during a manual check in process but the possibility of this being the case should've been known to exist and I should've been informed that if I did have breakfast included I should come down once the systems were back up so I could get a voucher. These ppl did not care. Did not been give me a cookie with check in.

Clean room. Great staff. Location is a bit far off (~ 10 - 15 mins drive) from YYZ but the airport shuttle is a life saver. and that too they operate 24 x 7. We were staying only for the night and hence did not get to try out any of the amenities like the bar, hotels and gyms.

This property has everything you need for a comfortable trip, especially as a solo traveller. Great location, gym, pool, free airport shuttle that runs 24hrs for those later check in times and the staff offered helpful tips when asked about commuting to different areas. The rooms have shampoo, conditioner, soap and lotion, if you forgot any of those items, as well as a an iron, ironing board and fridge and microwave to store and heat up those leftovers. All in all it was a comfortable and pleasurable stay.

The night shift front desk attendant wasn't very welcoming during check-in. He just handed me the keys and did not said a single word. I saw the morning staff checking in clients. Giving them necessary information, handing over cookies(mentioned in their website, every welcome with warm cookie). It's not about cookie, it's more about how they treat you differently. Never going to any Hilton