Palm Heights

Hotels
10.0
/10
Exceptional
282 reviews

What Guests Say About Their Stay

Michele

10.0
/ 10
My wife and I came to Palm Heights to celebrate my birthday and Maria and the rest of the staff went above and beyond to make our stay unforgettable! The food at Tillie’s is the best on the island and the spa and gym are amazing! We can’t wait to come back

Abigail

10.0
/ 10
This was our 2nd trip to Palm Heights and it was beyond incredible. We cannot wait to return. Thank you PH for always making us feel so special and at home. The staff is incredible. The views and the food are top notch. It’s a little slice of paradise.

Enrique

10.0
/ 10
The staff was amazing. Really made us feel welcomed. Had a great experience.
In the Area
See Map
747 West Bay Road, West Bay, Cayman Islands

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Palm Heights is a good choice when you are visiting West Bay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Palm Heights

747 West Bay Road, West Bay, Cayman Islands
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Lobby Palm Heights
Exterior 2 Palm Heights

Discover More About Palm Heights

Location


Staying at Palm Heights is a good choice when you are visiting West Bay.

About Palm Heights

Not all hotel allow guests with pets, but Palm Heights welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Palm Heights is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Palm Heights, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Palm Heights will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Palm Heights is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Palm Heights.

All facilities in Palm Heights

Bar, Cafe and Lounge Palm Heights
Bar, Cafe and Lounge
Swimming Pool Palm Heights
Swimming Pool
Entertainment Facility Palm Heights
Entertainment Facility
Fitness Center Palm Heights
Fitness Center
Common Space Palm Heights
Common Space

Things to Do

  • Outdoor pool
  • Turkish bath
  • Spa
  • Garden
  • Fitness center
  • Library
  • Pool cabanas
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Terrace

Accessibilty

  • Accessible parking
  • Accessible bathroom

Family-friendly Facilities

  • Toys

Food and Drinks

  • Snack bar

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Business Facilities

  • Business facilities

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Palm Heights

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 12:00
Available rooms at Palm Heights
52
Another facilities in Palm Heights
Outdoor pool, Turkish bath, Spa, Garden, Fitness center

Frequently asked question in Palm Heights

What are available facilities at Palm Heights?
There are top facilites at Palm Heights such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Palm Heights?
The standard check-in time at Palm Heights is starting from From 16:00 while the latest check-out time is at Before 12:00
How many stars does Palm Heights have?
Palm Heights is a 5.0-star hotel.
How many rooms does Palm Heights have?
Palm Heights has 52 rooms in total.
Is there parking at Palm Heights?
Yes, Palm Heights provides a car park. Please contact the property directly for more details.
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More Reviews from Other Guests in Palm Heights

10.0
Exceptional
From 282 reviews
Cleanliness

10.0

Room Comfort

10.0

Service and Facilites

10.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Palm Heights

Number of reviews per page
20
40
Top reviews
marvin
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Most wonderful place in the carribean!
Michele
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

My wife and I came to Palm Heights to celebrate my birthday and Maria and the rest of the staff went above and beyond to make our stay unforgettable! The food at Tillie’s is the best on the island and the spa and gym are amazing! We can’t wait to come back
TED
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great drip coffee in the room, nice friendly staff
Kyle
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Incredible
Amina
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Amazing friendly clean unique private
Abigail
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

This was our 2nd trip to Palm Heights and it was beyond incredible. We cannot wait to return. Thank you PH for always making us feel so special and at home. The staff is incredible. The views and the food are top notch. It’s a little slice of paradise.
Enrique
icon-with Partner
with Partner
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

The staff was amazing. Really made us feel welcomed. Had a great experience.
jessica
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

One of my favorite hotels I’ve ever stayed at
Sandy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Beautifully curated boutique hotel. The staff were kind and attentive. The variety of food allows you to continually eat at the property without getting bored of it. I would give this place 10/10
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Couldn’t say enough about this property! It’s beautiful, the staff is the friendliest! Can’t wait to go back!
jacqueline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Beautiful property. Great service- VERY PRICEY!
Chris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

5 star hotel. Only issues: The room descriptions are misleading. The majority of one bedrooms “with a balcony” are a sliding door with a 2 feet wide (60cm) walk out - at the widest. You cannot see the beach unless you’re standing out there. No sitting possble. Beach chairs too close.
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

This property is just exquisite! The service, the food, the cleanliness, the hospitality. It’s one of the best properties we have ever stayed at. High recommend.
Travis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Unbelievable!! Beautiful quaint boutique. We usually stay at the Ritz but this is a much different experience.
Henry
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The friendly service when you entered the property was so needed especially since for a well needed vacation. Food options was good Loved the fitness facility! Used it twice a day. Will certainly make our way back to Palm Heights.
Riqueza
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

This is a fantastic property with beautiful views, great food and drink, and the very best part of the experience is the service — unparalleled, amazing guest service that rivals anywhere in the world. Wonderful time for me, my mother and two daughters. We will be back!
Carlos M.
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Amazing and most unbelievable stay! Highly recommended.
Kingsley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

If I could give this review 10 stars I would. My wife and I and another couple spent 5 days here. We didn’t know what to expect … what we experienced was like nothing we’ve experienced at other resorts. The attention to detail of our stay, the friendly staff through the resort, the fantastic food, the accommodations and the overall layout and look of the resort was fantastic. This is a must when traveling to Grand Cayman!!!
Read More
Jerome
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Absolutely wonderful experience for our first time in the Caymans. Every aspect of this hotel is a 5 star experience and the staff really take care of your every need. We also had a rental car and they took care of that with valet service free of charge. Amazing spa which we liked so much that we came back for massages twice. We will definitely be back and there is no other place that we would choose to stay while on Grand Cayman
Read More
Wendy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

The property was beautiful and the location was perfect. The staff is incredible. We will definitely be back!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Palm Heights

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
10.0
Exceptional
From 282 reviews
Cleanliness

10.0

Room Comfort

10.0

Service and Facilites

10.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Palm Heights

Number of reviews per page
20
40
Top reviews
marvin
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Most wonderful place in the carribean!
Michele
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

My wife and I came to Palm Heights to celebrate my birthday and Maria and the rest of the staff went above and beyond to make our stay unforgettable! The food at Tillie’s is the best on the island and the spa and gym are amazing! We can’t wait to come back
TED
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great drip coffee in the room, nice friendly staff
Kyle
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Incredible
Amina
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Amazing friendly clean unique private
Abigail
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

This was our 2nd trip to Palm Heights and it was beyond incredible. We cannot wait to return. Thank you PH for always making us feel so special and at home. The staff is incredible. The views and the food are top notch. It’s a little slice of paradise.
Enrique
icon-with Partner
with Partner
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

The staff was amazing. Really made us feel welcomed. Had a great experience.
jessica
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

One of my favorite hotels I’ve ever stayed at
Sandy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Beautifully curated boutique hotel. The staff were kind and attentive. The variety of food allows you to continually eat at the property without getting bored of it. I would give this place 10/10
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Couldn’t say enough about this property! It’s beautiful, the staff is the friendliest! Can’t wait to go back!
jacqueline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Beautiful property. Great service- VERY PRICEY!
Chris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

5 star hotel. Only issues: The room descriptions are misleading. The majority of one bedrooms “with a balcony” are a sliding door with a 2 feet wide (60cm) walk out - at the widest. You cannot see the beach unless you’re standing out there. No sitting possble. Beach chairs too close.
Laura
icon-with Partner
with Partner
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

This property is just exquisite! The service, the food, the cleanliness, the hospitality. It’s one of the best properties we have ever stayed at. High recommend.
Travis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Unbelievable!! Beautiful quaint boutique. We usually stay at the Ritz but this is a much different experience.
Henry
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The friendly service when you entered the property was so needed especially since for a well needed vacation. Food options was good Loved the fitness facility! Used it twice a day. Will certainly make our way back to Palm Heights.
Riqueza
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

This is a fantastic property with beautiful views, great food and drink, and the very best part of the experience is the service — unparalleled, amazing guest service that rivals anywhere in the world. Wonderful time for me, my mother and two daughters. We will be back!
Carlos M.
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Amazing and most unbelievable stay! Highly recommended.
Kingsley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

If I could give this review 10 stars I would. My wife and I and another couple spent 5 days here. We didn’t know what to expect … what we experienced was like nothing we’ve experienced at other resorts. The attention to detail of our stay, the friendly staff through the resort, the fantastic food, the accommodations and the overall layout and look of the resort was fantastic. This is a must when traveling to Grand Cayman!!!
Read More
Jerome
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Absolutely wonderful experience for our first time in the Caymans. Every aspect of this hotel is a 5 star experience and the staff really take care of your every need. We also had a rental car and they took care of that with valet service free of charge. Amazing spa which we liked so much that we came back for massages twice. We will definitely be back and there is no other place that we would choose to stay while on Grand Cayman
Read More
Wendy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

The property was beautiful and the location was perfect. The staff is incredible. We will definitely be back!
Number of reviews per page
20
40