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8.6
/10
Very Good
1,058 reviews

What Guests Say About Their Stay

J***e

9.4
/ 10
Convenient location, right across the Luohu port. There’s also a metro station right in front of the hotel. Hotel is spacious, bed is large, can even fit 3 adults I think. I had a very pleasant stay, will definitely come back

Kesinee W.

9.0
/ 10
Good services and helpful staff. Nice breakfast at Horizon Club. Spacious rooms with room service available. Good spa service.

yusra m. v.

10.0
/ 10
Luxury hotels location near shopping and culinary, the location is very strategic
See original

Vivian

10.0
/ 10
I love the way the staff at the lobby her name is Camille Fu. She did a very good job very helpful and nice. Highly recommend this hotel and love the way how the staff treat the important guests. Thank you and see you next time.

Vivian

10.0
/ 10
I love the way the staff at the lobby her name is Camille Fu. She did a very good job very helpful and nice. Highly recommend this hotel and love the way how the staff treat the important guests. Thank you and see you next time.
In the Area
See Map
1002 Jianshe Road East Side Railway Station, Shenzhen, Guangdong, China, 518001

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
note: hotel was previously named Shangri-La Shenzhen Shangri La Shenzhen is located in area / city Shenzhen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Shangri-La Shenzhen

1002 Jianshe Road East Side Railway Station, Shenzhen, Guangdong, China, 518001
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Lobby Shangri La Shenzhen
Exterior 2 Shangri La Shenzhen

Discover More About Shangri-La Shenzhen

Overview of Shangri-La Shenzhen

Shangri-La Shenzhen offers a luxurious escape in the heart of this vibrant Chinese city. Its unique charm lies in the seamless blend of modern elegance and traditional hospitality. Located in the bustling Futian District, it's close to iconic landmarks like Shenzhen Civic Centre and the stunning Shenzhen Bay. Excellent public transport links, including the metro, make exploring the city a breeze. The hotel is ideal for business travelers, couples seeking a romantic getaway, and families looking for a comfortable and convenient base to explore Shenzhen's attractions. The atmosphere is sophisticated yet relaxed, promising a memorable stay.

Shangri-La Shenzhen Facilities

Shangri-La Shenzhen boasts a range of room types, from elegantly appointed standard rooms to lavish suites, catering to diverse needs and preferences. Common areas include stylish lounges perfect for relaxation, multiple dining options offering diverse culinary experiences, and potentially a rooftop terrace or garden offering stunning city views. The hotel provides 24/7 front desk service, concierge assistance, and a tour desk to help guests plan their itinerary. Complimentary amenities typically include high-speed Wi-Fi, air conditioning, and essential toiletries. Robust security measures, including CCTV and keycard access, ensure guest safety and peace of mind.

What to Expect When Staying Here

The atmosphere at Shangri-La Shenzhen is generally sophisticated and refined. Guests often include business travelers, families, and couples. While specific weekly activities may vary, the hotel often partners with local businesses to offer curated experiences. House rules generally align with standard hotel etiquette, emphasizing respect for other guests and the property. Staff are typically well-versed in English and Mandarin, ensuring smooth communication.

How to Get to Shangri-La Shenzhen

The hotel is conveniently located near Shenzhen's major transportation hubs, including Shenzhen Bao'an International Airport (SZX) and several metro stations. Taxis and ride-hailing services are readily available. Many key attractions and neighborhoods are within easy reach, either by foot or using public transport.

Food Near Shangri-La Shenzhen

Shangri-La Shenzhen features multiple on-site restaurants offering a variety of cuisines. While self-catering facilities are not typically available in hotel rooms, numerous cafes, restaurants, and convenience stores are within walking distance, offering diverse culinary options to suit every taste and budget.

Things to Do Around Shangri-La Shenzhen

Shenzhen offers a wealth of attractions, from modern architectural marvels to vibrant cultural experiences. Numerous museums, parks, and shopping malls are easily accessible from the hotel. Exploring the city's bustling night markets is a must-do for a truly immersive experience. Whether traveling solo or in a group, Shenzhen provides a diverse range of activities to suit all interests.

Why Shangri-La Shenzhen is Popular Among Travelers

Its prime location, luxurious amenities, impeccable service, and proximity to Shenzhen's key attractions make it a popular choice for discerning travelers. The hotel's commitment to providing a seamless and memorable experience consistently earns high praise.

Tips for First-Time Visitors

Choosing a room type depends on individual needs and preferences. Packing light, comfortable clothing suitable for both warm and potentially cooler evenings is recommended. While English is spoken in many tourist areas, learning a few basic Mandarin phrases can enhance your experience. Familiarizing yourself with basic Chinese customs and etiquette will contribute to a more respectful and enjoyable stay.

Best Time to Stay at Shangri-La Shenzhen

Shenzhen enjoys a subtropical climate. The best time to visit is generally during the spring and autumn months for pleasant weather. Consider peak seasons and major events when planning your trip, as accommodation may be more in demand during these periods. Off-season travel can offer better deals and fewer crowds.

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All facilities in Shangri-La Shenzhen

Bar, Cafe and Lounge Shangri La Shenzhen
Bar, Cafe and Lounge
Swimming Pool Shangri La Shenzhen
Swimming Pool
Entertainment Facility Shangri La Shenzhen
Entertainment Facility
Fitness Center Shangri La Shenzhen
Fitness Center
Functional Hall Shangri La Shenzhen
Functional Hall

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Express check-out
  • Laundry service
  • Tours
  • 24-hour security
  • 24-hour Receptionist

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant
  • 24-hour room service

Things to Do

  • Health club
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

Transportation

  • Car rental
  • Valet parking

General

  • Swimming pool
  • AC

Nearby Facilities

  • ATM/Banking
  • Gift shop

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Shangri-La Shenzhen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Breakfast is offered to Adult only

Check-in/Check-out Time

Check-in:
14:00 - 14:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - 14:00 - to 12:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Shenzhen
522
Number of floors in Shangri-La Shenzhen
31
Another facilities in Shangri-La Shenzhen
Concierge, Money changer, Medical service, Express check-out, Laundry service

Frequently asked question in Shangri-La Shenzhen

What are available facilities at Shangri-La Shenzhen?
There are top facilites at Shangri-La Shenzhen such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Shenzhen?
The standard check-in time at Shangri-La Shenzhen is starting from 14:00 - 14:00 while the latest check-out time is at 12:00 - 12:00
Does Shangri-La Shenzhen provide breakfast?
Yes, Shangri-La Shenzhen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Shangri-La Shenzhen have?
Shangri-La Shenzhen is a 0.0-star hotel.
How many floors does Shangri-La Shenzhen have?
Shangri-La Shenzhen has 31 floors.
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More Reviews from Other Guests in Shangri-La Shenzhen

Overall Ratings & Reviews Shangri La Shenzhen

Traveloka (52)
Other sources (1,006)
8.6
Very Good
From 1,006 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri La Shenzhen

Number of reviews per page
20
40
Top reviews
Poman
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very good
loni
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Close to the border. Staff are friendly and polite. Very clean.
Vivian
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I love the way the staff at the lobby her name is Camille Fu. She did a very good job very helpful and nice. Highly recommend this hotel and love the way how the staff treat the important guests. Thank you and see you next time.
Vivian
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I love the way the staff at the lobby her name is Camille Fu. She did a very good job very helpful and nice. Highly recommend this hotel and love the way how the staff treat the important guests. Thank you and see you next time.
Selina
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Second stay at this hotel. Wish there’s a pedestrian crossing with escalators to reach hotel from the railway & metro stations. The street in front of hotel is always busy & chaotic. Pedestrian walk in front of hotel is broken, busy & not even. Very convenient walk from back of hotel to restaurants & shops. Staff was friendly; room is clean & smells fresh. We had a room high enough to see the big square leading to metro & rail station. We enjoyed the stay.
Read More
Wayne
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes
Wai-Keung
icon-
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

staff are helpful, great location
John
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This hotel is ideally located in the Lo Wu district of Shenzhen, public transport is within walking distance. The train station to Gaungzhou is literally across the road. There are many shopping areas nearby and you are also spoilt for choice when it comes to restaurants too. The hotel is dated but still offers great value. The staff were very helpful and informative. I would have no hesitation recommending this establishment.
Read More
Lawrence
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

👍
GEORGE
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

None
Wayne
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Yes
Lawrence
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

👍
Lawrence
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good
Alnoor
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything was good.
douglas
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel rooms are very dated...also needs to be cleaned
Jack
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

They need to update the room it is clean but need model
James
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Accustomed to staying at Shangri-La Hotels and Resorts properties worldwide (Paris, Istanbul, etc.), our five-day stay in Shenzhen was unexpectedly disappointing and, more concerningly, reflective of a decline in the brand’s standards. The room showed evident neglect: curtains that would not close, and exposed nails on a chair which unfortunately injured our baby. The bathroom door also malfunctioned repeatedly, locking from the outside and requiring late-night intervention. Most concerning was housekeeping: when our baby was unwell and the bed sheets were soiled, they were not replaced but simply covered with a blanket. We contacted guest services three times, without answer or any call back. Attention to basic details was lacking (only one towel provided for a family of four). Service was notably rigid, with a refusal to accommodate a prepaid breakfast missed due to our child’s illness. At breakfast, despite clearly explaining my strict dietary requirements, as I do not eat meat or fish and eggs are my sole source of protein, repeated requests for five eggs were never respected, with smaller portions consistently served. There were also ongoing works within the hotel and associated noise, something that could have been understandable had the overall stay met expectations. Overall, this experience has significantly altered our perception of the brand.
Read More
Gary or Kimmie
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Friendly, patient, and helpful in directions
Luiz Carlos
icon-
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very nice hotel
Li Hua
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Shops nearby , walking distance to Luohu shopping complex
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Shangri La Shenzhen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Shangri La Shenzhen

Traveloka (52)
Other sources (1,006)
8.6
Very Good
From 1,006 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Shangri La Shenzhen

Number of reviews per page
20
40
Top reviews
Poman
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very good
loni
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Close to the border. Staff are friendly and polite. Very clean.
Vivian
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I love the way the staff at the lobby her name is Camille Fu. She did a very good job very helpful and nice. Highly recommend this hotel and love the way how the staff treat the important guests. Thank you and see you next time.
Vivian
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I love the way the staff at the lobby her name is Camille Fu. She did a very good job very helpful and nice. Highly recommend this hotel and love the way how the staff treat the important guests. Thank you and see you next time.
Selina
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Second stay at this hotel. Wish there’s a pedestrian crossing with escalators to reach hotel from the railway & metro stations. The street in front of hotel is always busy & chaotic. Pedestrian walk in front of hotel is broken, busy & not even. Very convenient walk from back of hotel to restaurants & shops. Staff was friendly; room is clean & smells fresh. We had a room high enough to see the big square leading to metro & rail station. We enjoyed the stay.
Read More
Wayne
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes
Wai-Keung
icon-
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

staff are helpful, great location
John
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This hotel is ideally located in the Lo Wu district of Shenzhen, public transport is within walking distance. The train station to Gaungzhou is literally across the road. There are many shopping areas nearby and you are also spoilt for choice when it comes to restaurants too. The hotel is dated but still offers great value. The staff were very helpful and informative. I would have no hesitation recommending this establishment.
Read More
Lawrence
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

👍
GEORGE
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

None
Wayne
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Yes
Lawrence
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

👍
Lawrence
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good
Alnoor
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything was good.
douglas
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel rooms are very dated...also needs to be cleaned
Jack
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

They need to update the room it is clean but need model
James
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Accustomed to staying at Shangri-La Hotels and Resorts properties worldwide (Paris, Istanbul, etc.), our five-day stay in Shenzhen was unexpectedly disappointing and, more concerningly, reflective of a decline in the brand’s standards. The room showed evident neglect: curtains that would not close, and exposed nails on a chair which unfortunately injured our baby. The bathroom door also malfunctioned repeatedly, locking from the outside and requiring late-night intervention. Most concerning was housekeeping: when our baby was unwell and the bed sheets were soiled, they were not replaced but simply covered with a blanket. We contacted guest services three times, without answer or any call back. Attention to basic details was lacking (only one towel provided for a family of four). Service was notably rigid, with a refusal to accommodate a prepaid breakfast missed due to our child’s illness. At breakfast, despite clearly explaining my strict dietary requirements, as I do not eat meat or fish and eggs are my sole source of protein, repeated requests for five eggs were never respected, with smaller portions consistently served. There were also ongoing works within the hotel and associated noise, something that could have been understandable had the overall stay met expectations. Overall, this experience has significantly altered our perception of the brand.
Read More
Gary or Kimmie
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Friendly, patient, and helpful in directions
Luiz Carlos
icon-
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very nice hotel
Li Hua
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Shops nearby , walking distance to Luohu shopping complex
Number of reviews per page
20
40