Oliver Cromwell Hotel

Rooms are tired and dirty. Reception smelt of curry. Heating didn’t work. Woken up at 3am by someone banging a door and screaming to be let in. If I could give minus stars I would.

Carpets leading to rooms very stained bath panel all broken and mucky dirty in corners single bed the headboard has had the back ripped off dirty balcony needs tlc and would be live. Staff were really nice breakfast really good was worth what i paid.

Staff were amazing however my room was a nice size unfortunately the single bed headboard had been ripped off at the back, double bed was comfortable the bathroom was awful bath panel all broken not very clean and shower head never worked properly needs some tlc. Outside my door one of the ceiling panels was missing unsightly. Breakfast was really nice but my stay was worth what i paid

The staff are always welcoming and very helpful. The rooms are clean and comfortable, and you can expect a quiet night's sleep.

The overall feeling is that the hotel is shabby and rundown. We rejected our first room as one of the beds was sagging in the middle, but we were offered another, and thankfully this came with a better bathroom. Everywhere felt cold and we were unable to get any heat in our room, not acceptable in February. A ceiling light wasn't working, leaving half the room in darkness: we were told it couldn't be fixed until the next day, after we left. The pillows were mean and lumpy, the hairdryer was missing, and there was a notice telling us not to stand undressed at the window as it overlooked a primary school! Breakfast was poor and the service brought to mind Fawlty Towers/Mrs Overall. I wish I could find something positive to say, we were just glad it was only one night. Very disappointing.

Room was cold and the blowers in the ceiling did little to change that. Chrome heated towel rail not turned on and no way to turn it on so the bathroom was really cold and the radiators were turned off in the hallway. Nicely furnished room but spoilt by the lack of warmth.

Plenty of parking decent options in the restaurant 7 am breakfast which was very nice. I would give this hotel 3.7 out of five perfect for a solo business traveller room was clean and comfortable.

Was very clean and all staff were efficient and polite

Shower head dripped and tap really hard to turn off but otherwise very spacious

Friendly staff, attentive and polite

I was in room three. first the shower was not working and there was only one towel for a double room with two occupants. There was a lot of noise from what I think was a generator in the room below. This was my worst night in a hotel.The room was clean and set up on point.

Staff are welcoming and helpful, room clean and well priced

Good service at reception, no issues there. Room was cold when we arrived, it could have been warmed up using the air con, it took an hour for the room to warm up. There were 2 of us staying but only one towel, which had holes in. Could have done with an extra pillow but there were no extras in the room. Definitely stay there again, it’s really convenient for the local amenities and is suitably priced. A good stay, which could be a great stay, if a little bit more thought had been given to us, as guests.

Room was great, spacious, clean. Problem with heating in bathroom, reported to reception and was told they could do nothing about it

Rooms floor dusty and dirty and bathroom dirty and tired. I will never return paint chipped missing off doors carpet water damaged food foul, bacon sour, milk off, bread stale. staff unfriendly. Bar in darkness, odd place. Don't bother stay elsewhere shocking place. Hotel needs massive upgrade and investment friendly staff and new energy injecting

Didnt have breakfast

Nice room, friendly staff and a good breakfast

2nd floor room Room was tired, aircon unit in ceiling was damaged. Water stains in ceiling tiles. Bathroom could have been cleaner, stains in toilet etc. Generally comfortable and as tidy as the decoration allowed. Food was good and breakfast good selection.

Room was a great size and very comfortable but was cold, took a long time to heat up. Apart from that all good and would stay again. Very reasonable rates aswell.

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