Hôtel des Alpes

I was very disappointed with this hotel. The location is excellent and within easy walking distance of everything Annecy has to offer, and the staff were genuinely friendly, welcoming and helpful throughout our stay. Unfortunately, the hotel itself is in desperate need of refurbishment. Although the bathroom and wooden flooring had been renovated, the room was extremely small, felt dark and had a damp smell. The corridors and stairways looked tired, with old stained carpets and even sections held together with tape, which gave a very poor first impression. There was also no fridge in the room. I understand this is a two-star hotel, but for €400for a two-night family stay, I expected much better value. We loved Annecy, but the hotel was somewhere we only returned to at bedtime. I wouldn’t choose to stay here again unless the property undergoes significant improvements.

Great staff. Parking was in a public car park. Not great when you have motorcycles, but they were still there in the morning. Room dated but acceptable.

It is a nice small room. The walk to the old town is very close.

Great, would stay again.

Check in was smooth, staff was very engaged and made suggestions for activities and included a map to support our activities, the “lobby” area was very comfortable and inviting.

staff was helpful. But no coffee machine - very small room . Bathroom was flex style . I got so many bite marks from insects

The hotel was filthy. The elevator was broken so we had to take the stairs every time. We requested an extra pillow, they said they didn’t have one. The shower door was broken and wouldn’t close. The shower slide was broken so the shower head sat at waist height. We had to hand the key into the front desk whenever we left. Both mornings when we returned from breakfast they didn’t have it so we had to track down the maid to get into our room. Do not book this place.

No Elevetor and need to carry two stories with heavy luggage. Perfect location and the room was ok.

The room was very clean. The beds and pillows are comfy. The staff was friendly even though we did not speak French (they spoke excellent English and were very kind). The lack of elevator was a bit inconvenient so if you have accessibility needs maybe keep this in mind. But I would stay here again!

Very polite and friendly front desk. Location was a short walk from the old town. Parking 5 euros for two days when using hotel discount. Parking was only a couple of minutes walk away. We’d use this hotel again

Terrible stay, worst hotel ever, poor service plus zero empathy with the guests. NO ELEVATOR so prepare yourself for a nightmare. NOT RECOMMENDED AT ALL, save yourself from wasting your money.

Clean room, really nice staff and a breakfast buffet with a lot of delicious things. The only thing that I did not realize when I booked is that they don't have an elevator, and the front desk is on the second floor, which is challenging when you have heavy suitcases.

The pros: The hotel is located super close to the bus stations and the train station. It is also within walking distance to the Old Town and the lake. The bathroom was renovated and the room was a good size. Stayed on the first floor in a double room; room with a double bed. The cons: The area near the hotel at night was a bit seedy. Many homeless people congregated near bus stations. The hotel staff is not very helpful or friendly. Except for one gentleman, working late at night, named Bunjamin. He was very polite and willing to provide ideas for things to do. The hotel is a bit old and the cleaning staff could do a better job. I would recommend for a quick stay without too many expectations.

Yes room is clean and staff are all very helpful!

Excellent location, few meters from the station and conveniently located to explore the old city and the lake. The room was really spacious and tidy. Lovely staff and a fabulous value for your money. Pls be aware that there is no lift in the property.

Convenient walking location to the old town and lake. Parking is a short walk from the Hotel. Just be prepared for carrying your luggage up the stairs, as there is no lift service. It was perfect for a nights stay

We chose not to have breakfast. Staff friendly and helpful. Bed comfortable. Old building but new bathroom. Good location near train station. Easily walkable to lake.

Really easy to get to from the train station (I arrived late in the evening). Staff immensely helpful and the room was clean, quiet and a good temperature. Close to all the good bits of Annecy. Recommend the breakfast as well.

Very close to train station

The property was quaint and well situated. Unfortunately our first room had a very foul smell. We asked to be moved and were accommodated quickly. Parking on street for offloading and paid parkade wasn't too far away. Older property and limited amenities but served the purpose; clean and safe.