Aston Batam Hotel & Residence

Hotels
8.6
/10
Very Good
2,988 reviews

What Guests Say About Their Stay

Staff Friendliness (61)
Room Space (60)
Distance To City Center (58)
Taste (57)
Rizka W. M.
10.0
/ 10
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
A***A
9.4
/ 10
Friendly and great personality from hotel staff. Great experience during visit, room is very clean and having a safe box and cool box, bathroom is spacious complete with a bathtub and other amenities.
H***a
10.0
/ 10
The room was spacious and comfortable. Good selections of breakfast. Staff was friendly and helpful.
E***n
10.0
/ 10
We booked a deluxe room, but they upgraded us to a junior suite for free, which was more spacious and convenient. Also, there was a lot of food variety for breakfast. Clean swimming pool. Spacious lobby and car park. Recommended for a stay with family.
Nurfadilah J.
9.7
/ 10
Great stay for my short getaway. All staff are friendly. Will sure come back again to this place.
In the Area
See Map
Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aston Batam Hotel & Residence is located in area / city Nagoya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Batam Hotel & Residence

Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444
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Lobby Aston Batam Hotel & Residence
Lobby 2 Aston Batam Hotel & Residence

Discover More About Aston Batam Hotel & Residence

Overview of Aston Batam Hotel & Residence

Aston Batam Hotel & Residence offers a blend of modern comfort and Indonesian hospitality, creating a welcoming atmosphere for all guests. The hotel's design incorporates contemporary elements with subtle local touches, providing a stylish yet comfortable environment. Situated in a vibrant area of Batam, Aston Batam Hotel & Residence is conveniently located near shopping centres, restaurants, and entertainment venues. The surrounding neighbourhood offers a mix of urban energy and local charm, making it an ideal base for exploring the city. With easy access to major roads, getting around Batam from Aston Batam Hotel & Residence is straightforward, whether you're heading to the city centre or exploring further afield. Aston Batam Hotel & Residence distinguishes itself through its commitment to providing affordable accommodation without compromising on quality and convenience.

Aston Batam Hotel & Residence

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Aston Batam Hotel & Residence Facilities

Featuring 314 rooms in total, Aston Batam Hotel & Residence offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Whether you're travelling with family, as a digital nomad, or with a group, Aston Batam Hotel & Residence caters to diverse needs. Families will appreciate the spacious rooms and child-friendly facilities, while digital nomads can take advantage of the reliable Wi-Fi and comfortable workspaces. Groups will find the communal areas perfect for socialising and relaxing.

The accommodation provides a range of facilities and amenities for guests, including Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed for comfort and convenience, featuring high-speed Wi-Fi, a dedicated workspace, plush bedding, and modern bathrooms. In-room conveniences include tea and coffee making facilities, a mini-fridge, and a flat-screen TV, ensuring a relaxing and productive stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Aston Batam Hotel & Residence

The ambience at Aston Batam Hotel & Residence is generally relaxed and welcoming, providing a peaceful retreat from the bustling city. Mornings are typically quiet, with guests enjoying breakfast and preparing for their day. Evenings are more social, with people gathering in the common areas to unwind and share experiences. While Aston Batam Hotel & Residence may not offer organised tours, the staff are always happy to provide recommendations and assist with arranging transportation to local attractions.

When checking in, be prepared to present your identification and booking confirmation. It's always a good idea to familiarise yourself with local customs and etiquette to ensure a respectful and enjoyable stay. Remember to dress modestly when visiting religious sites and be mindful of noise levels in residential areas.

How to Get to Aston Batam Hotel & Residence

Batam is served by a major international airport nearby, making it easily accessible from various destinations. From the airport, you can reach Aston Batam Hotel & Residence in around 30-60 minutes by taxi, depending on traffic conditions. Affordable bus connections are also available to the city centre, from where you can take a short taxi ride to the hotel. If you're arriving by ferry, the ferry terminal is also within a reasonable distance, with taxis readily available to take you to Aston Batam Hotel & Residence.

Food Near Aston Batam Hotel & Residence

Aston Batam Hotel & Residence may offer a complimentary breakfast to start your day, as well as a selection of drinks throughout the day. If you prefer self-catering, some rooms may include kitchen facilities. In the surrounding area, you'll find a variety of cafs, restaurants, and convenience stores. Be sure to try local dishes such as Nasi Padang (rice with various side dishes) or Mie Goreng (fried noodles), which are both delicious and budget-friendly options. For a mid-range dining experience, explore the seafood restaurants along the coast, offering fresh catches of the day.

Things to Do Around Aston Batam Hotel & Residence

Batam offers a range of attractions to suit all interests. Visit a historic temple to experience the local culture, or explore a lively night market for street food and souvenirs. A riverside park provides a tranquil escape from the city, perfect for a leisurely stroll. For a one-day walkable highlights tour, start with a visit to a local museum, followed by a walk through the city centre and an evening at the night market. For a two-day extended stay, consider a day trip to a nearby island or a visit to a local cultural centre. Both daytime and evening activities are plentiful, ensuring there's always something to see and do.

Why Aston Batam Hotel & Residence is Popular Among Travellers

Aston Batam Hotel & Residence is particularly popular among travellers due to its affordability and convenient location. Repeat visitors often appreciate the friendly staff and the comfortable, well-maintained rooms. The hotel offers excellent value-for-money, providing a comfortable and convenient base for exploring Batam without breaking the bank. The unique experiences offered by the surrounding area, combined with the hotel's welcoming atmosphere, make it a popular choice for both business and leisure travellers.

Tips for First-Time Visitors

If you're travelling solo or as a couple, a standard room may be sufficient. Families may prefer a larger suite or connecting rooms for added space and comfort. When packing, remember to bring lightweight clothing suitable for the tropical climate, as well as an adaptor for your electronic devices. It's also a good idea to pack insect repellent and sunscreen. Be aware of local customs and etiquette, such as dressing modestly when visiting religious sites and removing your shoes before entering someone's home. The main language spoken in Batam is Indonesian, but English is widely understood in tourist areas. Learning a few basic Indonesian phrases can be helpful and appreciated by locals.

Best Time to Stay at Aston Batam Hotel & Residence

The best time to visit Batam depends on your preferences. The peak season is typically during the school holidays and festive periods, when the weather is generally good but prices may be higher. The off-peak season offers lower prices and fewer crowds, but the weather may be more unpredictable. The dry season, from March to September, is generally considered the best time to visit, with sunny skies and pleasant temperatures. However, the rainy season, from October to February, can also be a good time to visit if you don't mind occasional showers. Local events and festivals take place throughout the year, offering a glimpse into Indonesian culture. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

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All facilities in Aston Batam Hotel & Residence

Bar, Cafe and Lounge Aston Batam Hotel & Residence
Bar, Cafe and Lounge
Swimming Pool Aston Batam Hotel & Residence
Swimming Pool
Entertainment Facility Aston Batam Hotel & Residence
Entertainment Facility
Fitness Center Aston Batam Hotel & Residence
Fitness Center
Functional Hall Aston Batam Hotel & Residence
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Transportation

  • Airport transfer
  • Area shuttle

Business Facilities

  • Business center
  • Meeting facilities

Accommodation Policy & General Information in Aston Batam Hotel & Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 27-5-2025 to 29-5-2025.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Aston Batam Hotel & Residence
314
Number of floors in Aston Batam Hotel & Residence
10
Another facilities in Aston Batam Hotel & Residence
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Aston Batam Hotel & Residence

What are available facilities at Aston Batam Hotel & Residence?
There are top facilites at Aston Batam Hotel & Residence such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Batam Hotel & Residence?
The standard check-in time at Aston Batam Hotel & Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does Aston Batam Hotel & Residence have?
Aston Batam Hotel & Residence is a 4.0-star hotel.
How many floors does Aston Batam Hotel & Residence have?
Aston Batam Hotel & Residence has 10 floors.
How many rooms does Aston Batam Hotel & Residence have?
Aston Batam Hotel & Residence has 314 rooms in total.
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More Reviews from Other Guests in Aston Batam Hotel & Residence

8.7
Very Good
From 2,580 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

8.7

Service and Facilites

8.7

People often mention about Aston Batam Hotel & Residence
All
Keramahan Staff (36)
Rasa (34)
Suasana (33)
Kamar Tidur (33)
Ukuran Kamar (32)
Jarak ke Pusat Kota (30)
Kamar Mandi (30)
Variasi (29)
Wifi (28)
Area Hotel (27)
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Traveler Reviews Aston Batam Hotel & Residence

Number of reviews per page
20
40
Customer reviews
K***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Staff are friendly & welcoming
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Batam Hotel & Residence
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Spacious bedroom (deluxe twin), ideal for business trip, near from city center like Soedirman & Nagoya. Clean room, food's nice especially the seafood is fresh. My only suggestion is to have towel service by the swimming pool. But it't not a major thing. Overall, a very nice experience!
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed our spacious Deluxe Twin room, convenient location, clean environment, and fresh seafood selections. It’s great to know that our hotel suited your business trip needs. We also appreciate your suggestion regarding towel service by the swimming pool. While it’s not a major concern, we value every recommendation and will review this with our team to further enhance our guest experience. We’re glad you had a very nice stay overall, and we look forward to welcoming you back on your next trip to Batam. Sincerely yours, Aston Batam Hotel & Residence.
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Amazing facilities, great hotel, friendly staff, amazing
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Batam Hotel & Residence
fariz z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
There are not many places to eat around the hotel.
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Accommodation's Reply
04 Nov 2025
ChatGPT said: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and understand that the limited dining options around the hotel may have affected your convenience. We will look into ways to provide better recommendations and alternatives for nearby dining options to enhance your overall experience during future stays. Sincerely yours, Aston Batam Hotel & Residence.
R***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Check-in and check-out were quick, and the staff were friendly and solicited feedback. A big plus is staying humble and always asking for improvements.
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your kind feedback with us. We’re delighted to hear that you were pleased with our fast check-in and check-out process as well as the friendliness of our team. We truly appreciate your encouragement and reminder for us to remain humble and continue improving our service quality. Your feedback inspires us to keep providing the best experience for all our guests. Sincerely yours, Aston Batam Hotel & Residence.
F***L
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
During an event on the 10th floor, guests trying to use the elevator were hampered by the limited number of people going down. The elevator was already full from the 10th floor, and we waited several times for it to always be full. If possible, during peak hours, guests from events on the 10th floor could come down. There should be an elevator specifically for guests, so they can only go up to the 9th floor, not the 10th floor.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused when using the elevator on the 10th floor. Your suggestion regarding adjusting elevator usage during peak hours is highly appreciated, and we will coordinate with the operations team to improve the guest experience in the future. We look forward to welcoming you back to Aston Batam for a more comfortable experience. Best regards, Aston Batam Hotel Management
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P***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The stay was pleasant especially for MR Adi and Ms Jessica at the front desk. They went out of way to help reschedule my booking. The property is ideal for a family visit as well. Food and breakfast plenty option
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Guest, Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you had a pleasant stay and that Mr. Adi and Ms. Jessica at our front desk went the extra mile to assist with your booking reschedule. It’s also great to know you found our property ideal for family visits and enjoyed the wide selection of food and breakfast options. We truly appreciate your feedback and look forward to welcoming you and your family back to Aston Batam Hotel & Residence. Warm regards, Management Team Aston Batam Hotel
K***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good service, clean room, clean breakfast
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted that you were satisfied with the service, room cleanliness, and breakfast at Aston Batam Hotel & Residence. We look forward to welcoming you back. Warm regards, Aston Batam Hotel Management.
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Aprilla D.
icon-Business
Business
icon-origin-TRAVELOKA
7.6
/10
Reviewed 11 week(s) ago
I bought a hotel room but what I got was an apartment... even though I bought it, there was no explanation that what I bought was an apartment.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Aprilla, Thank you for sharing your experience. We apologize for any inconvenience regarding the room type information you booked. Your feedback is very valuable, and we will ensure that our room and apartment information is clearer and more transparent in the future. We look forward to welcoming you back to Aston Batam Hotel & Residence for an even better experience. Warm regards, Aston Batam Hotel Management.
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b***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good hotel in the city center, good service, complete facilities, delicious breakfast, there is a swimming pool
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for sharing your experience at Aston Batam Hotel. We are delighted to hear that you enjoyed our location, service, facilities, breakfast, and swimming pool. Positive feedback like this is invaluable to our team, as we strive to continuously provide the best service. We look forward to welcoming you back to Aston Batam Hotel & Residence on your next visit. Warmest Regards, Aston Batam Hotel Management.
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Rizka W. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
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Accommodation's Reply
14 Aug 2025
Dear Rizka, Thank you for your wonderful feedback! We’re glad you enjoyed our modern, spacious design and the variety of facilities, from our Starbucks® at Peppermint Lounge to relaxing massage treatments. It’s great to hear the bathtub added to your comfort too. We look forward to welcoming you back for another relaxing stay at Aston Batam Hotel & Residence. Warm Regards, Aston Batam Hotel Management.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The food is delicious. The hotel is clean. The staff is friendly. I've been staying here for a while with my family.
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence
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Maria
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Keep it up for all the service and taste in the restaurant. Thank you
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Accommodation's Reply
01 Jul 2025
Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.
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Herry F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
hotel staff is friendly and very helpful
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Accommodation's Reply
01 Jul 2025
Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.
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Christian
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 21 week(s) ago
Hotel toiletries were incomplete upon arrival. Asked 3 times before they responded. Hotel breakfast food really needs to be improved in terms of taste.
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Accommodation's Reply
01 Jul 2025
Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.
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S***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Thank God, I got a cheap price with expensive facilities
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.
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Andreas T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Comfortable and very nice place.
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Accommodation's Reply
09 Jun 2025
Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Communication with the receptionist was very comfortable and well served.
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.
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Number of reviews per page
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Exterior 4 Aston Batam Hotel & Residence

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 2,580 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

8.7

Service and Facilites

8.7

People often mention about Aston Batam Hotel & Residence
All
Keramahan Staff (36)
Rasa (34)
Suasana (33)
Kamar Tidur (33)
Ukuran Kamar (32)
Jarak ke Pusat Kota (30)
Kamar Mandi (30)
Variasi (29)
Wifi (28)
Area Hotel (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Batam Hotel & Residence

Number of reviews per page
20
40
Customer reviews
K***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Staff are friendly & welcoming
Find this review helpful?
Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Batam Hotel & Residence
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Spacious bedroom (deluxe twin), ideal for business trip, near from city center like Soedirman & Nagoya. Clean room, food's nice especially the seafood is fresh. My only suggestion is to have towel service by the swimming pool. But it't not a major thing. Overall, a very nice experience!
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed our spacious Deluxe Twin room, convenient location, clean environment, and fresh seafood selections. It’s great to know that our hotel suited your business trip needs. We also appreciate your suggestion regarding towel service by the swimming pool. While it’s not a major concern, we value every recommendation and will review this with our team to further enhance our guest experience. We’re glad you had a very nice stay overall, and we look forward to welcoming you back on your next trip to Batam. Sincerely yours, Aston Batam Hotel & Residence.
J***n
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Leisure
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9.7
/10
Reviewed 1 week(s) ago
Amazing facilities, great hotel, friendly staff, amazing
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Aston Batam Hotel & Residence
fariz z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
There are not many places to eat around the hotel.
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Accommodation's Reply
04 Nov 2025
ChatGPT said: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and understand that the limited dining options around the hotel may have affected your convenience. We will look into ways to provide better recommendations and alternatives for nearby dining options to enhance your overall experience during future stays. Sincerely yours, Aston Batam Hotel & Residence.
R***h
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Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Check-in and check-out were quick, and the staff were friendly and solicited feedback. A big plus is staying humble and always asking for improvements.
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your kind feedback with us. We’re delighted to hear that you were pleased with our fast check-in and check-out process as well as the friendliness of our team. We truly appreciate your encouragement and reminder for us to remain humble and continue improving our service quality. Your feedback inspires us to keep providing the best experience for all our guests. Sincerely yours, Aston Batam Hotel & Residence.
F***L
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
During an event on the 10th floor, guests trying to use the elevator were hampered by the limited number of people going down. The elevator was already full from the 10th floor, and we waited several times for it to always be full. If possible, during peak hours, guests from events on the 10th floor could come down. There should be an elevator specifically for guests, so they can only go up to the 9th floor, not the 10th floor.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused when using the elevator on the 10th floor. Your suggestion regarding adjusting elevator usage during peak hours is highly appreciated, and we will coordinate with the operations team to improve the guest experience in the future. We look forward to welcoming you back to Aston Batam for a more comfortable experience. Best regards, Aston Batam Hotel Management
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P***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The stay was pleasant especially for MR Adi and Ms Jessica at the front desk. They went out of way to help reschedule my booking. The property is ideal for a family visit as well. Food and breakfast plenty option
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Guest, Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you had a pleasant stay and that Mr. Adi and Ms. Jessica at our front desk went the extra mile to assist with your booking reschedule. It’s also great to know you found our property ideal for family visits and enjoyed the wide selection of food and breakfast options. We truly appreciate your feedback and look forward to welcoming you and your family back to Aston Batam Hotel & Residence. Warm regards, Management Team Aston Batam Hotel
K***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good service, clean room, clean breakfast
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted that you were satisfied with the service, room cleanliness, and breakfast at Aston Batam Hotel & Residence. We look forward to welcoming you back. Warm regards, Aston Batam Hotel Management.
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Aprilla D.
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Business
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7.6
/10
Reviewed 11 week(s) ago
I bought a hotel room but what I got was an apartment... even though I bought it, there was no explanation that what I bought was an apartment.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Aprilla, Thank you for sharing your experience. We apologize for any inconvenience regarding the room type information you booked. Your feedback is very valuable, and we will ensure that our room and apartment information is clearer and more transparent in the future. We look forward to welcoming you back to Aston Batam Hotel & Residence for an even better experience. Warm regards, Aston Batam Hotel Management.
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b***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Good hotel in the city center, good service, complete facilities, delicious breakfast, there is a swimming pool
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for sharing your experience at Aston Batam Hotel. We are delighted to hear that you enjoyed our location, service, facilities, breakfast, and swimming pool. Positive feedback like this is invaluable to our team, as we strive to continuously provide the best service. We look forward to welcoming you back to Aston Batam Hotel & Residence on your next visit. Warmest Regards, Aston Batam Hotel Management.
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Rizka W. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
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Accommodation's Reply
14 Aug 2025
Dear Rizka, Thank you for your wonderful feedback! We’re glad you enjoyed our modern, spacious design and the variety of facilities, from our Starbucks® at Peppermint Lounge to relaxing massage treatments. It’s great to hear the bathtub added to your comfort too. We look forward to welcoming you back for another relaxing stay at Aston Batam Hotel & Residence. Warm Regards, Aston Batam Hotel Management.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The food is delicious. The hotel is clean. The staff is friendly. I've been staying here for a while with my family.
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence
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Maria
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
Keep it up for all the service and taste in the restaurant. Thank you
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Accommodation's Reply
01 Jul 2025
Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.
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Herry F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
hotel staff is friendly and very helpful
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Accommodation's Reply
01 Jul 2025
Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.
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Christian
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 21 week(s) ago
Hotel toiletries were incomplete upon arrival. Asked 3 times before they responded. Hotel breakfast food really needs to be improved in terms of taste.
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Accommodation's Reply
01 Jul 2025
Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.
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S***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Thank God, I got a cheap price with expensive facilities
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.
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Andreas T.
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10.0
/10
Reviewed 25 week(s) ago
Comfortable and very nice place.
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Accommodation's Reply
09 Jun 2025
Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Communication with the receptionist was very comfortable and well served.
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.
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