The service was good and pleasant, the hotel was eco-friendly, and the hotel was clean and quiet, although there were a few things that could be improved, such as the in-room dining and the layout. Overall, my stay at the ibis Styles Malang was quite comfortable and satisfying. 5-star rating:
Room ★★★★
Cleanliness ★★★★
Service ★★★★
Facilities ★★★★
Room:
The room was clean and tidy, but unfortunately, the toilet was not well maintained and had an unpleasant odor. The crusty/rusty toilet bowl was visible from the foot of the mattress when the toilet door was not closed. The mattress was quite firm, but relatively comfortable enough for me, and the bolster really made for a very satisfying sleep, plus there were no small, logo-emblazoned pillows that usually look shabby. The mattress was very good, and the additional reading light was very useful for light or aesthetic lighting. The desk was quite sturdy even though it was against the wall, not brittle or moving when pressed. My room was in front of the elevator, but I never heard any disturbing noise from outside. The soundproofing was good.
In-Room Dining:
Unfortunately, in-room dining isn't open 24 hours, even though the tent card stated it was open 24 hours. (It didn't say it was open until 10 p.m., or maybe I missed it). I ordered the next day, but the menu I wanted wasn't available, which was quite disappointing. My order arrived fairly quickly, even though I was told it would be late because breakfast was closing. Unfortunately, the condition was also less than satisfactory. The spring rolls I ordered were quite oily, broken, and a bit cold, while some of the drinks weren't cold enough (there wasn't enough ice) and some didn't taste right. The good things were the various payment options, including QRIS, and the service from the hotel staff who delivered them.
Facilities:
The heated swimming pool, accompanied by the cool Malang air, was very pleasant. Unfortunately, the restrooms/changing rooms were small and not separated for men and women. The gym equipment was basic: a stationary bike, treadmill, bench press, some dumbbells, and a water dispenser.
The lobby is quite comfortable and provides a welcome drink. Unfortunately, there are only a few waiting sofas and they are too low for my comfort. However, online booking is very satisfying because you have to hand it in to the receptionist and provide the hotel room number, so there is less chance of a mix-up or problems after arrival. The elevator is slightly inward, unfortunately, you have to pass through the disabled toilet with the door open, so the smell is not very pleasant. I also think it's quite uncomfortable for toilet users to go out the door directly facing people waiting for the elevator. While most restrooms still have a buffer area that is not immediately visible, the comfort is very different.
