TONES OSAKA

staff was great! room was clean and there was free juice/coffee/pastries in the AM which was great.

The room and the front desk staff were amazing. I would have given 5 stars, but the "breakfast" add on and staff working that area were terrible to put it kindly.

Great hotel! Very friendly and helpful staff. Thank you for the great service. Very spacious and comfortable for Japan.

Great location. Nice and clean room

Lovely room, staff and amenities

Make the room is clean and fix before the guess go back to the room

Super clean, great amenities, a good space

Clean and convenient

I loved it. Perfect spot and great staff.

The staff were extremely friendly! Nice clean rooms and a good amount of space. Only downside was that our room had a window facing the street and the nightlife was extremely loud. Might need to look into sound proofing windows. Other then that was a great place to stay.

Clean room very attentive staff

This is an amazing hotel. The architecture is fantastic. I would’ve given it five stars but the traffic noise from our room was not good. I did book a room with Osaka view room. Great view but highway below our window. I recommend for a quieter room get on the other side of the building. And then I would definitely give five stars. The staff at reception are absolutely beautiful and so helpful. The location is brilliant to access the railway stations and there’s a lot of good eating places around. Easy walk to shops.

Rooms were spacious and very neat. Lounge was perfect for morning coffee and evening g cocktails. I would suggest not getting a city view of your sleep is easily interrupted by noise, the city noise can be loud at times.

Great hotel, very spacious, super friendly staff

Room was spacious. The staff were polite and helpful. Would highly recommend.

Great service

Clean room, amazing staff.. The Best Hotel in Osaka..

Unbelievably noisy. May as well have been attempting to sleep in the middle of a freeway in peak hour. Sirens, motorbikes revving, trucks. Ridiculous level of noise. The booking was made 10 months ahead. But we were put in a room next to the lift and next go 8 lanes of honking , beeping, screaming traffic at the front of the hotel. Possibly the worst room in the place. Earplugs and noise cancelling headphones of no use. I suspect this room selection was due to us being from overseas. The reception staff were barely civil....and were speaking amongst themselves in Japanese, tittering and giggling...really ?? In not so flattering commentary. We had been there a few days and then the staff realised I could speak Japanese. Their attitudes became VERY serious once they realised. Ooops, best behave like your guests can understand you hey. Beds like concrete. Laundry facilities a rip off. You will be continually feeding the dryer to get your clothes dry, but it will never happen. Take your wasing to a laundromat. Breakfast consists of low quality stale pastries. One morning there was no butter, so the butter replacement was olive oil....yes, olive oil. Ohhh, and you have to toast the pastries yourself. Which you need to do to freshen them up. The best thing about this hotel was the coffee machine. Yes, a coffee machine. The rooms are larger, but don't be fooled. You will get no sleep. Rock hard beds and rock band noisy all night.The area also isn't particularly nice.

This was a nice hotel to stay in. Especially the friendly staff who displayed a welcoming smile everytime I passed them. The hotel is located in an area full of little eateries of the many flavours of Japan. The road was a little noisy at times but it was a wonderful experience. The train station is close, and so are the shops. Thankyou Tones Hotel.

The room looked like half done renovation. There are rough cement patches on the wall. A full length mirror is hang at the back of the door facing the main narrow entrance walkway. Toilet, shower area and basin are located separately within the room. U might see yourself in the mirror before u walked to the toilet or shower area. If any of your travel companion is of super light sleeper, he/ she will definitely be waken up by you going to the washroom in the middle of the night because basin is just next to the bed and chairs. The power points are all fixed near the tv console. You won’t find any others next to your bed. My personal electronics items could not be charged using their power points. Room cleaning is only available on every two/ three days after your first check in. Hotel staff expected you to empty your own dustbin if it is full before their allocated “room cleaning day”. Also, the hotel price paid at expedie is for one person despite we had booked a twin bedroom. We paid additional 28.000 Yen at the counter on top of sgd673 for 4 nights, else they won’t allow us to check in. Sgd965 could have been paid a full service hotel nearer to JR station. Location wise, it is quite a distance from jr station. For families with kids and/or elderly, my suggestion is find a hotel with full service and next to or above the train station. Breakfast is merely cold small bread (a variety of 8) repeated almost everyday. Nothing fantastic.