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  6. Hotel Equatorial Penang

Hotel Equatorial Penang

1, Jalan Bukit Jambul, Pulau Pinang, Malaysia, 11900
According to 79 guests
Awesome swimming pool and clean room.
Mariam B. R.
See all reviews
Based on 561 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
(1.07 km)
USM - Universiti Sains Malaysia
(2.87 km)
Penang International Airport (PEN)
(4.53 km)
Hospital Lam Wah Ee
(6.44 km)
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Review by Traveloka users

54 Traveloka customers have stayed in this hotel and given reviews:

Good location, good view, good services
Okk.......hhhhh. Good. Nice...cool
I like this hotel because very attractive and clean
Good & nice view, executive meeting done
I like this hotel very much. It is very nice and the room is very spacious. We will definitely stay here if we were to come to Penang again.
Counter/Front desk services need to improve . I lose my watch at your hotel, and told them this watch very important to me and just new launch less than 10 days at Singapore and exclusive from my company (the losing time within might night till morning) but your staff give me the response not professional enough. More worst is your staff 10:00am morning take your staff key to open my room when I rest inside my room. Therefore your security need to improve. And your front desk say will reply me by email, but up to date never receive any mail from the hotel. Thank and regards.
Best experience...good environment
Staff is helpful and nice. Recommended for leisure stay.
Great hospitality by the customer service..did not keep us wait although the room was not ready for check in...CS quickly find other solutions...good job...
excellent service, highly recommended for breastfeeding moms like me. thanks for hotel room service staff for collecting and storing my expressed breastmilk.
Based on
561 reviews
Review from
Solo travel28
Friends getaway30
Rating Result
Very Bad
Very Good
Stay with Nature!
A nature stay - surrounding with hills! I had my business trip stay at this hotel, and the service is pretty much okay. Can be improved further. The cleanliness is acceptable. Breakfast selection is above average.
Business - Sep 30, 2017
Had a short 1 night stay at club room. Booked for twin bed. Upon arrival they wanted to give 1 king bed and said that if change to twin bed have to pay extra RM50. WOW. But my booking stated TWIN bed. To make things worse they personnel at reception cannot speak malay and make things ever nightmare; his english was basic. Luckily i bring along my printed out booking details and showed him. He finally give TWIN bed without additional charge. WOW ironic huh hotel in tourism island try to cheat local guest. This is my first time to Equatorial PENANG; but i definitely spent OVER 10 times at their sister hotel Equatorial MELAKA and only stay in CLUB room and suite. Did not expect this is how they threat their loyal customer. After i got my key card I was approached by William whom then escorted us to our room. The best part of this hotel is that it has 360 view of its surroundings. Surrounded by nature was pretty cool. The room was on the 8th floor; room layout was OK. They even have a small balcony. All seems to work; lighting, TV, internet, aircond... The club lounge; layout was pretty much big i would say slightly bigger than the one in Melacca. Nevertheless; the spread was pretty much decent. Noticed they personnel in lounge was not as attentive and friendly as the guys in Melacca which are far more awesome. Breakfast at the lounge was just OK not as cool as Melacca. Anyway; the next day after checkout we used their shuttle service to drop us to the airport; thank you. Overall our stay was just OK due to bad check in experience. Hope that this hotel remember to validate their guest if their guest are pretty much returning guest to their sister hotel/property; surely they have expectation.
Business - Sep 24, 2017
Old but Gold
This is an old hotel. I'm not sure when was it opened, but i remembered staying here when i was in primary school back in the early 90s. I remembered having a great time staying here as a kid back then. Nowadays, I still have fun staying at this hotel with my kids in tow. The building, although is old, is still being maintained fairly well. The landscaping, pool, etc still looks good. The services received from the staff are top notch. During this stay, we booked the deluxe room which is located at the annexe building, not the main hotel building. It is quite a bit of a walk from the reception and pool area. The room furnishings were also is a bit dated, but are maintained fairly well. The only complained I had was that the shower head is a bit broken and loose, making it impossible for me to adjust the angle and shower mode. We also had problems with the key card for both of the rooms we booked where the door keep rejecting our key card and we had to wait for the hotel staff to come and fix it, only to have the same problem occurring again. Another issue that people might find a bit annoying is the car park which is quite a bit of a walk from the lobby. However, these issues to me are very minor compared to the good time that we had at the hotel. We love the pool, the location, the view from the hotel, etc. We would definitely come back in the future. And yes, if possible do spend a bit more and book the superior rooms that are located in the main hotel building. The interiors are more modern and it's nearer to the pool and car park lift access.
Family - Sep 15, 2017
Quick couple of days in Penang
This hotel was booked by a friend who lives nearby so we arrived with no idea what to expect. We were pleasantly surprised and enjoyed everything this hotel had to offer - food, hospitality and good drinks!
Couples - Sep 9, 2017
Mohd S
Relaxing place
Quiet , clean room, friendly staff and most importantly the breakfest is exellent. The hotel resembles the luxury hotel in the 90's but most system have been upgraded such tv & air-conditioning system. The only thing the management should think of is adding more movie channel. The koi fish pond and the garden will make you feel relax and peace. Surely will come again on my next visit to penang.
Family - Sep 1, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility


Hotel policy

  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Doorman
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Late check-out
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Newspaper
    • Tours
    • Wedding service
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Heater
    • Non-smoking room
    • Swimming pool
    • Recreation room
    • Smoking area
    • Smoke free
  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Buffet dinner
    • Cafe
    • Continental breakfast
    • Dining area
    • Snacks
  • Things to Do
    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • Outdoor pool
    • Pool cabanas
    • Sauna
    • Spa
    • Steam room
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
    • Theatre/auditorium
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Shops
    • Supermarket
  • Transportation
    • Airport transfer
    • Area shuttle
    • Car rental
    • Limo or town car service
    • Shopping center shuttle
    • Valet parking
  • Sports and Recreations
    • Fitness
    • Golf
    • Outdoor tennis court
    • Squash
    • Tennis
  • Accessibilty
    • Access friendly
    • Wheelchair accessible
  • Kids and Pets
    • Babysitting
    • Highchairs
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Shuttle Service
    • Airport transfer

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Hotel Equatorial Penang is located in area / city Bukit Jambul.

    The hotel has a very good location, also near the Penang International Airport (PEN), which is only 4.53 km away.

    There are plenty of tourist attractions nearby, such as SPICE Arena within 1.07 km, and USM - Universiti Sains Malaysia within 2.87 km.

    About Hotel Equatorial Penang

    Whether you are planning an event or other special occasions, Hotel Equatorial Penang is a great choice for you with a large and well-equipped function room to suit your requirements.

    Hotel Equatorial Penang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    From business event to corporate gathering, Hotel Equatorial Penang provides complete services and facilities that you and your colleagues need.

    Experience a unique stay at the historical building of Hotel Equatorial Penang, which you rarely find in other places.

    The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Hotel Equatorial Penang exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Hotel Equatorial Penang is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at Hotel Equatorial Penang.

    Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.

    With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.