Jazz Hotel Penang

Hotels
8.8
/10
Very Good
260 reviews

What Guests Say About Their Stay

Elizabeth D. S.
10.0
/ 10
The hotel is located opposite two shopping malls, has laundry facilities, and the staff is very friendly and professional. The attention to detail is especially impressive. I would definitely stay at Jazz Hotel again if I return to Penang.
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M***e
10.0
/ 10
I had a wonderful stay at this hotel! The place was very clean, comfortable, and well-maintained. The atmosphere was relaxing, making it perfect for a restful stay. The location was also great, close to a supermarket and ideal for walking around. It was very convenient to explore the area on foot. Overall, a fantastic experience! I would definitely stay here again.
M***D
10.0
/ 10
All staff have good manners and follow the instructions given, even provide us with a surprise honeymoon cake. We feel like home at Jazz Hotel.
Jason L. M. H.
9.4
/ 10
I had a pleasant stay here, the bathtub was great, and the teapot set adds an extra touch to the room. Although the hotel is only a 3-star hotel, the service was top notch.
Sisko
10.0
/ 10
Amazing hotel! Would definitely recommend. Brought my family for a short stay. Hotel is conveniently located with walking distance to Tesco and Straits Quay. Management and staff definitely went out of their way to make this a pleasant stay for us. Friendly and helpful frontdesk and concierge. Thumbs up for hospitality. Spacious and comfortable room with exciting movies on Video on Demand to watch. Spacious bathroom with shower head and a huge bathtub to relax. Lovely bedding and towels. Breakfast was great with Asian and continental varieties. Staffs were constantly monitoring breakfast area. Soothing and clean environment to enjoy breakfast. Rooftop pool area with terraced sitting suitable for kids and adults. would definitely come back. Thanks Jazz Hotel.
In the Area
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No.1, Jalan Seri Tanjung Pinang 1, Tanjung Bungah, Tanjung Tokong, Penang, Malaysia, 10470

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Jazz Hotel Penang is located in area / city Tanjung Tokong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Jazz Hotel Penang

No.1, Jalan Seri Tanjung Pinang 1, Tanjung Bungah, Tanjung Tokong, Penang, Malaysia, 10470
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Lobby Jazz Hotel Penang
Lobby 2 Jazz Hotel Penang

Discover More About Jazz Hotel Penang

Overview of {hotel}

Discover the unique charm of {hotel}, a modern hotel nestled in the vibrant heart of Penang. Its strategic location offers easy access to the city's key attractions and transport links, making it an ideal base for exploring all that Penang has to offer.

Location and Accessibility

{hotel} is conveniently located in Penang, providing easy access to nearby landmarks such as Georgetown, famous for its street art and historical architecture. Public transport options are readily available, with bus stops and taxi stands within easy reach, ensuring seamless connectivity to other parts of the island.

Ideal for Whom?

Whether you're a solo adventurer, a couple seeking a romantic getaway, or a family on holiday, {hotel} caters to a wide range of travellers. Its modern amenities and convenient location make it a great choice for both leisure and business travellers.

Style and Atmosphere

Experience a contemporary and stylish atmosphere at {hotel}. The hotel boasts modern décor, comfortable furnishings, and a welcoming ambience, ensuring a relaxing and enjoyable stay for all guests.

{hotel}

, with booking prices starting from {basePrice} per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at {hotel}

Featuring {numRooms} rooms in total, {hotel} offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including {facilities}.

Room Types

{hotel} offers a variety of room types to suit different needs and preferences. Guests can choose from standard rooms, deluxe rooms, and suites, each designed with comfort and convenience in mind. All rooms are equipped with modern amenities to ensure a pleasant stay.

All of these facilities are included within {price}, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

{hotel} Facilities

Expect a relaxed and welcoming atmosphere at {hotel}. The hotel is known for its friendly staff and efficient service, ensuring a comfortable and hassle-free stay for all guests.

Guest Profile

{hotel} attracts a diverse range of guests, including international visitors, business travellers, and families. The hotel's central location and modern amenities make it a popular choice for those seeking a convenient and comfortable base in Penang.

Activities and Events

While {hotel} may not organise specific weekly activities, its central location provides easy access to a wide range of attractions and events in Penang. Guests can explore the city's cultural sites, sample local cuisine, and enjoy the vibrant nightlife.

House Rules and Etiquette

Guests are expected to respect the hotel's house rules, which are designed to ensure a peaceful and enjoyable stay for all. These include noise restrictions, smoking policies, and guidelines for using the hotel's facilities.

How to Get to {hotel}

Getting to {hotel} is easy, thanks to its central location and excellent transport links.

Transportation Options

The nearest airport is Penang International Airport, which is approximately a short drive from the hotel. Taxis and ride-hailing services are readily available at the airport. The nearest bus station is easily accessible by taxi or bus.

Directions

For taxi or ride-hailing users, simply provide the hotel's address: {hotelAddress}. The journey is straightforward and well-known to local drivers.

Walking Distance

{hotel} is within walking distance of several major spots and neighbourhoods, including Georgetown, known for its street art and historical buildings. This makes it easy to explore the city on foot.

Food Near {hotel}

Enjoy a variety of dining options near {hotel}, catering to all tastes and budgets.

Breakfast and Drinks

{hotel} serves breakfast in its dining area. Guests can enjoy a selection of local and international dishes. The hotel also has a bar serving a range of drinks and snacks throughout the day.

Self-Catering

While {hotel} does not have extensive self-catering facilities, guests can find convenience stores nearby for basic supplies. Some rooms may include a mini-fridge for storing snacks and drinks.

Recommended Eateries

Within walking distance of {hotel}, you'll find a range of cafes and restaurants. Popular choices include local eateries known for their Penang cuisine, and cafes, a great spot for coffee and pastries.

Things to Do Around {hotel}

Explore the many attractions and activities near {hotel}, offering something for everyone.

Tourist Attractions

Nearby tourist attractions include Georgetown, a UNESCO World Heritage Site, famous for its street art and historical architecture. Other popular spots include various temples and museums.

Nightlife and Culture

Experience Penang's vibrant nightlife at nearby night markets and cultural spots. Visit local night markets for street food and souvenirs, or explore the museums and art galleries in Georgetown.

Itinerary Suggestions

For solo travellers, a day exploring Georgetown's street art and historical sites is a must. Group travellers can enjoy a guided tour of the city or a cooking class to learn about local cuisine.

Why {hotel} is Popular Among Travelers

{hotel} is a popular choice among travellers due to its convenient location, modern amenities, and friendly service. Its central location provides easy access to Penang's key attractions, while its comfortable rooms and thoughtful amenities ensure a pleasant stay.

Tips for First-Time Visitors

Make the most of your stay at {hotel} with these helpful tips.

Room Choice

For solo travellers, a standard room is a great choice. Couples may prefer a deluxe room or suite for added space and comfort. Families should consider booking connecting rooms or a larger suite.

What to Pack

Pack light clothing suitable for warm weather, comfortable shoes for walking, and sunscreen. Don't forget to bring a universal adapter if you're travelling from overseas.

Language and Customs

English is widely spoken in Penang, making it easy to communicate with locals. Be aware of local customs and dress modestly when visiting religious sites.

Best Time to Stay at {hotel}

Plan your visit to {hotel} at the best time of year to enjoy Penang's attractions and events.

Seasonal Advice

The best time to visit Penang is during the dry season, when the weather is sunny and pleasant. Avoid the monsoon season, when heavy rainfall is common.

Event-Based Travel

Consider visiting Penang during festivals such as Chinese New Year or Thaipusam for a unique cultural experience. Be sure to book your accommodation well in advance, as these events attract large crowds.

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Join thousands of happy travellers who have planned their dream holidays with Traveloka! Whether you're booking flights, finding the perfect hotel, or discovering exciting activities — it's all just a tap away. Download the Traveloka app today and enjoy a stress-free travel experience!

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The app is super easy to use and packed with great deals. Perfect for planning a trip without the stress!
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A very user-friendly app with great price offers. I can easily book transport within Malaysia and Indonesia!
Nor I.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in Jazz Hotel Penang

Bar, Cafe and Lounge Jazz Hotel Penang
Bar, Cafe and Lounge
Swimming Pool Jazz Hotel Penang
Swimming Pool
Fitness Center Jazz Hotel Penang
Fitness Center
Functional Hall Jazz Hotel Penang
Functional Hall
Common Space Jazz Hotel Penang
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Cafe

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Limo or town car service

Things to Do

  • Fitness center
  • Outdoor pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Jazz Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

General Check-in Instructions

You must present a photo ID when checking in. Bed type and smoking preferences are not guaranteed. Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. ========================================================= Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. *Local Council Tax will be exempted from July 1 to December 31, 2020.* ========================================================= A mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This is imposed by Royal Malaysian Customs Department (RMDC) effective from September 2017. This amount is to be collected by the Hotel, on behalf of the RMDC upon check-out. All Malaysian Nationals and Permanent Residents are exempted from paying this tax with valid proof or ID presented at front desk upon check-in. *Tourism tax will be exempted from July 1, 2020, to June 30, 2021.*
There is a festive peak period surcharge RM 50nett per room per night applicable in Jazz Hotel Penang for all booking start from 21 Dec 2024 to 1 Jan 2025 to be pay upon Check-In.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Jazz Hotel Penang
219
Number of floors in Jazz Hotel Penang
30
Another facilities in Jazz Hotel Penang
Bellhop, Concierge, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Jazz Hotel Penang

What are available facilities at Jazz Hotel Penang ?
There are top facilites at Jazz Hotel Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Jazz Hotel Penang ?
The standard check-in time at Jazz Hotel Penang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Jazz Hotel Penang provide breakfast?
Yes, Jazz Hotel Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Jazz Hotel Penang have?
Jazz Hotel Penang is a 4.0-star hotel.
How many floors does Jazz Hotel Penang have?
Jazz Hotel Penang has 30 floors.
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More Reviews from Other Guests in Jazz Hotel Penang

Overall Ratings & Reviews Jazz Hotel Penang

Traveloka (142)
Other sources (118)
8.9
Very Good
From 142 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.4

Location

8.9

Service and Facilites

9.0

People often mention about Jazz Hotel Penang
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Staff Friendliness (12)
Room Space (11)
Bedroom (10)
Bathroom (10)
Ambiance (9)
Accessibility (8)
Check-in/out Time (8)
Hotel Area (8)
Wifi (7)
Taste (7)
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Traveler Reviews Jazz Hotel Penang

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 hour(s) ago
The staff is very helpful and the housekeeping is very clean and orderly.
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M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Everything was great. Breakfast, although just a standard choice, but the taste [was] quite good. Loving the room space and bathroom. Would repeat the stay.
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Accommodation's Reply
28 Nov 2025
Dear valued guest, Thank you so much for your wonderful feedback! It is a pleasure to know that you would choose to stay with us again—we truly appreciate your loyalty and can't wait to welcome you back for another great experience! Warmest regards Jazz Hotel Penang
ariff m.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
This is my second visit to Jazz Hotel in just a couple of months, and once again, I had a really pleasant stay. The room was spacious, clean, thoughtfully designed, and the bed was incredibly comfortable. Service throughout the hotel was outstanding — the staff were warm, attentive, and always ready to help. Met Nasir at the coffee house; great chap with excellent hospitality. Breakfast had a good selection, and the overall atmosphere of the hotel felt modern yet cozy. It’s truly a great place to unwind, whether for work or a weekend getaway. A few points for improvement: • Hotel entrance (T&G lane): The Touch ’n Go scanner really needs repositioning. It’s difficult to access, and my car rims have been damaged twice because of it. • Jazz Club on the 29th floor: Sad to see such a beautiful space unutilized. The hotel should consider activating it — I wouldn’t mind collaborating if they ever explore that. • TV channels: Not all channels are functioning and could use some attention. Despite these few issues, I will definitely return. Room: #1910
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Accommodation's Reply
19 Nov 2025
Dear Ariff, Thank you for your incredibly detailed and thoughtful feedback, and for choosing to stay with us for the second time. We are truly honored to be your preferred hotel. We are delighted to hear that you once again enjoyed the spacious and clean room, comfortable bed, outstanding service, and the hospitality from Nasir at the coffee house. It's wonderful to know our atmosphere provides a great unwind for you. We have shared your feedback about the Touch 'n Go scanner's positioning and the access issue with our car park management for their immediate review and action. We truly appreciate your interest in TT's Lounge at L29 and your collaborative spirit—our management team is actively exploring possibilities for this beautiful space. Your note on the TV channels has been passed to our technical team for a thorough check. We are grateful for your loyalty and cannot wait to welcome you back for another pleasant and, we hope, even more seamless stay. Best regards Jazz Hotel Penang
Marcus W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The receptionist and staff are very kind and friendly, the room is clean, the bedsheet, view and room size are ok and comfortable to repeat 👍👍☀️☀️☀️
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Accommodation's Reply
19 Nov 2025
Dear Marcus, Thank you for your wonderful feedback! We're thrilled to hear you found our receptionists and staff very friendly, the room clean, and the bedsheet, view, and spaciousness comfortable. We truly appreciate your kind words and the lovely ratings! We look forward to welcoming you back for another excellent stay soon! Warm regards Jazz Hotel Penang
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
There is a bathtub & free bathbomb.. Attractive & comfortable. Lobby view & beautiful deco
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Accommodation's Reply
04 Nov 2025
Dear valued guest, Thank you for your wonderful feedback! We're so glad to hear you enjoyed the stay with us. We truly appreciate you highlighting what made your stay comfortable. We hope to welcome you back for another relaxing experience soon. Warm regards, Jazz Hotel Penang
N***G
icon-origin-TRAVELOKA
8.1
/10
Reviewed 7 week(s) ago
Some staff were not friendly.
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for sharing your feedback. We sincerely apologize that your experience with some of our staff did not meet the friendly and professional standard we strive to uphold. We take your comments very seriously. As you suggested, please feel free to email us at jazzpg@jazzhotel.com.my with more details, such as when this occurred or a description of the team members if possible. This will help us address the issue directly and improve our service. We hope to have the opportunity to provide a better experience in the future. Best regards Jazz Hotel Penang
PENNY F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Everything is great except the hotel's soundproofing. I couldn’t sleep because I’m a light sleeper and the engine noise outside was too loud. Luckily the noise become fewer and I can sleep after 1am. It's not the hotel fault but hope to improve it. The price is OK, worth it! Will choose to stay here again.
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Accommodation's Reply
28 Oct 2025
Dear Penny, Thank you for your wonderful and understanding feedback! We're delighted to hear you found everything great and considered your stay good value. We truly appreciate you highlighting the soundproofing as well. While we're glad the noise settled later, we sincerely apologize for the disturbance it caused to your sleep. Your comfort is our priority, and we are actively looking into solutions to improve sound insulation for a more restful experience. We're thrilled you plan to return and look forward to welcoming you back for an even better stay! Warm regards Jazz Hotel Penang
N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
STAFF FRIENDLY. Best. Everyday they gv bubble soap for bathtub. Pool open utl 10pm. Clean room.
+5
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the friendly staff, bath bomd, late pool hours, and clean room. We look forward to welcoming you back for another relaxing stay! Warm regards Jazz Hotel Penang
maijun t. S.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 11 week(s) ago
The check-in process took longer than expected. In addition, the air quality in the room could be improved, as there seemed to be small dust particles in the air that caused my wife to sneeze frequently. The breakfast options were somewhat limited, and many of the dishes were not quite suited to our Indonesian taste. We also noticed that the gym area felt quite warm since the air conditioning was not in use. While we appreciate the facilities provided, we feel that this hotel may not be the most suitable choice for us in the future.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Maijun, Thank you for providing such detailed and valuable feedback about your recent stay with us. We sincerely appreciate you taking the time to share your experience. Please accept our heartfelt apologies for the shortcomings you encountered. We are sorry to hear that the check-in process was slower than expected, and we deeply regret the discomfort caused by the air quality in your room and the temperature in the gym. Your comments regarding the breakfast selection have also been duly noted, as we continually strive to cater to the diverse palates of our international guests. Your feedback is crucial for our improvement, and we will be addressing each of these points with our respective teams—front office, housekeeping, maintenance, and culinary—to ensure necessary corrections are made. We are disappointed to learn that we fell short of your expectations on this occasion. We truly hope you might reconsider and give us another chance in the future to provide you with the seamless and comfortable experience you deserve. Best regards Jazz Hotel Penang
Elizabeth D. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is located opposite two shopping malls, has laundry facilities, and the staff is very friendly and professional. The attention to detail is especially impressive. I would definitely stay at Jazz Hotel again if I return to Penang.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Elizabeth, Thank you for this fantastic feedback! We're delighted you had such a great experience and appreciated our staff's attention to detail. Hearing that you'll choose us again makes our day! We can't wait to welcome you back to Jazz Hotel Penang. Best wishes, Jazz Hotel Penang
Andi S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
untuk lokasi lebih dekat ke lalaport jalan kaki sekitar 7 menit ke jalan alor sekitar 3-4 menit. ke monorail hangtuah juga dekat. apartemen cukup luas, kamar mandinya nyaman cuman sayang kamar yg sy tinggal kaya ada bau2 lembab yang lama kaga kering dan TVnya jadul banget kalau harepin acara TV utk santai di apt karena capek jalan kayanya kaga ada harapan. mungkin kaga semua kamar yah tvnya jelek. check-in nya lama, sampai di jam stgh 4 kamar blm siap dan harus menunggu sekitar 30 mntan.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Andi, Thank you for taking the time to share your detailed review. We truly appreciate your kind remarks about our strategic location, spacious apartment, and comfortable bathroom. At the same time, we sincerely apologize for the shortcomings you experienced. Your feedback regarding the musty odor, outdated television, and delayed check-in has been duly noted. Please rest assured that we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards Jazz Hotel Penang
e***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
They give bath bombs super nice!
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the bath bomb—it's one of our favorite little touches to make stays more special. We look forward to welcoming you back for another relaxing experience soon. Warm wishes, Jazz Hotel Penang
Zaliza B. Z.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Everything was nice, recommended
1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Zaliza, Thank you for your excellent feedback and for recommending us! We're delighted to hear you enjoyed your stay and look forward to welcoming you back again soon. Warmest regards Jazz Hotel Penang
M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
I had a wonderful stay at this hotel! The place was very clean, comfortable, and well-maintained. The atmosphere was relaxing, making it perfect for a restful stay. The location was also great, close to a supermarket and ideal for walking around. It was very convenient to explore the area on foot. Overall, a fantastic experience! I would definitely stay here again.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We are thrilled to hear you had a fantastic and restful stay with us and enjoyed our clean, comfortable rooms and convenient location. Our team takes great pride in providing a great experience, and your kind words mean a lot. We look forward to welcoming you back again soon! Warm regards Jazz Hotel Penang
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 42 week(s) ago
Cleanliness is good, easy process and nice room. The interior is good. Easy access and the ventilation in the bathroom is good. Kering je after one hour.
1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the clean room, easy process, and our hotel's interior. It's great to know the bathroom ventilation worked effectively for you. We look forward to welcoming you back on your next visit! Warm wishes, Jazz Hotel Penang
Nurul H. B. B.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 43 week(s) ago
Room is spacious, bed is comfortable, washroom is spacious, bathtub provided with bathbomb. Staffs are friendly and helpful. Location wise close drive to the city of Georgetown and close to beach as well. Lotus located in front of the hotel. you can get nasi kandar there. The overall experience was pleasant. A good stay. Suggestion to make breakfast more variety and to improve the taste. And the sink structure was weird. Water was spilling out of the sink if I wash my hands cause the faucet is too close to the sink its annoying.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Nurul, Thank you for your excellent review! We're thrilled you had a pleasant stay and enjoyed our amenities, friendly staff, and prime location near the city and beach. Your feedback on the breakfast and sink is incredibly valuable to us, and we have already noted these points for improvement. We hope to see you again soon for another great experience. Warm regards Jazz Hotel Penang
H***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 45 week(s) ago
from the first day I entered the room, I was not comfortable with the cleanliness of the room floor and bed. There were lots of hair on the bed, the floor was very dusty and there were lots of pieces of paper and food. On the second day I reminded the receptionist to pay more attention to cleanliness, but it was still the same.
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Accommodation's Reply
28 Oct 2025
Dear valued guest, We sincerely apologize for the unclean room and our failure to address your concerns. We have taken immediate action with our team and have issued a partial refund as our apology. Thank you for bringing this to our attention. Best regards Jazz Hotel Penang
Stylo C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
The best hotel so far that I have ever stayed in. Next time I can book again.
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Accommodation's Reply
28 Oct 2025
Dear Stylo C., What wonderful feedback! We are so pleased you had such a great experience and we can't wait to have you stay with us again. Thank you for choosing us! Warm regards Jazz Hotel Penang
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
All staff have good manners and follow the instructions given, even provide us with a surprise honeymoon cake. We feel like home at Jazz Hotel.
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your incredibly kind words and for choosing to celebrate your honeymoon with us at Jazz Hotel Penang. We are thrilled that our team could make you feel at home and add a special surprise to your stay. We wish you a lifetime of happiness and hope to welcome you back for many future anniversaries! Best wishes, Jazz Hotel Penang
Agnes v.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 51 week(s) ago
All facilities are okay. Staff is okay and comfortable
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Accommodation's Reply
28 Oct 2025
Dear Agnes, Thank you for your kind words! It's a pleasure to know you had a comfortable stay and enjoyed our facilities and staff. We hope to see you again on your next visit! Warm wishes, Jazz Hotel Penang
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Exterior 4 Jazz Hotel Penang

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Overall Ratings & Reviews Jazz Hotel Penang

Traveloka (142)
Other sources (118)
8.9
Very Good
From 142 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.4

Location

8.9

Service and Facilites

9.0

People often mention about Jazz Hotel Penang
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Staff Friendliness (12)
Room Space (11)
Bedroom (10)
Bathroom (10)
Ambiance (9)
Accessibility (8)
Check-in/out Time (8)
Hotel Area (8)
Wifi (7)
Taste (7)
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Traveler Reviews Jazz Hotel Penang

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 hour(s) ago
The staff is very helpful and the housekeeping is very clean and orderly.
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M***D
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Leisure
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8.8
/10
Reviewed 2 week(s) ago
Everything was great. Breakfast, although just a standard choice, but the taste [was] quite good. Loving the room space and bathroom. Would repeat the stay.
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Accommodation's Reply
28 Nov 2025
Dear valued guest, Thank you so much for your wonderful feedback! It is a pleasure to know that you would choose to stay with us again—we truly appreciate your loyalty and can't wait to welcome you back for another great experience! Warmest regards Jazz Hotel Penang
ariff m.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
This is my second visit to Jazz Hotel in just a couple of months, and once again, I had a really pleasant stay. The room was spacious, clean, thoughtfully designed, and the bed was incredibly comfortable. Service throughout the hotel was outstanding — the staff were warm, attentive, and always ready to help. Met Nasir at the coffee house; great chap with excellent hospitality. Breakfast had a good selection, and the overall atmosphere of the hotel felt modern yet cozy. It’s truly a great place to unwind, whether for work or a weekend getaway. A few points for improvement: • Hotel entrance (T&G lane): The Touch ’n Go scanner really needs repositioning. It’s difficult to access, and my car rims have been damaged twice because of it. • Jazz Club on the 29th floor: Sad to see such a beautiful space unutilized. The hotel should consider activating it — I wouldn’t mind collaborating if they ever explore that. • TV channels: Not all channels are functioning and could use some attention. Despite these few issues, I will definitely return. Room: #1910
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Accommodation's Reply
19 Nov 2025
Dear Ariff, Thank you for your incredibly detailed and thoughtful feedback, and for choosing to stay with us for the second time. We are truly honored to be your preferred hotel. We are delighted to hear that you once again enjoyed the spacious and clean room, comfortable bed, outstanding service, and the hospitality from Nasir at the coffee house. It's wonderful to know our atmosphere provides a great unwind for you. We have shared your feedback about the Touch 'n Go scanner's positioning and the access issue with our car park management for their immediate review and action. We truly appreciate your interest in TT's Lounge at L29 and your collaborative spirit—our management team is actively exploring possibilities for this beautiful space. Your note on the TV channels has been passed to our technical team for a thorough check. We are grateful for your loyalty and cannot wait to welcome you back for another pleasant and, we hope, even more seamless stay. Best regards Jazz Hotel Penang
Marcus W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The receptionist and staff are very kind and friendly, the room is clean, the bedsheet, view and room size are ok and comfortable to repeat 👍👍☀️☀️☀️
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Accommodation's Reply
19 Nov 2025
Dear Marcus, Thank you for your wonderful feedback! We're thrilled to hear you found our receptionists and staff very friendly, the room clean, and the bedsheet, view, and spaciousness comfortable. We truly appreciate your kind words and the lovely ratings! We look forward to welcoming you back for another excellent stay soon! Warm regards Jazz Hotel Penang
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
There is a bathtub & free bathbomb.. Attractive & comfortable. Lobby view & beautiful deco
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Accommodation's Reply
04 Nov 2025
Dear valued guest, Thank you for your wonderful feedback! We're so glad to hear you enjoyed the stay with us. We truly appreciate you highlighting what made your stay comfortable. We hope to welcome you back for another relaxing experience soon. Warm regards, Jazz Hotel Penang
N***G
icon-origin-TRAVELOKA
8.1
/10
Reviewed 7 week(s) ago
Some staff were not friendly.
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for sharing your feedback. We sincerely apologize that your experience with some of our staff did not meet the friendly and professional standard we strive to uphold. We take your comments very seriously. As you suggested, please feel free to email us at jazzpg@jazzhotel.com.my with more details, such as when this occurred or a description of the team members if possible. This will help us address the issue directly and improve our service. We hope to have the opportunity to provide a better experience in the future. Best regards Jazz Hotel Penang
PENNY F.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Everything is great except the hotel's soundproofing. I couldn’t sleep because I’m a light sleeper and the engine noise outside was too loud. Luckily the noise become fewer and I can sleep after 1am. It's not the hotel fault but hope to improve it. The price is OK, worth it! Will choose to stay here again.
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Accommodation's Reply
28 Oct 2025
Dear Penny, Thank you for your wonderful and understanding feedback! We're delighted to hear you found everything great and considered your stay good value. We truly appreciate you highlighting the soundproofing as well. While we're glad the noise settled later, we sincerely apologize for the disturbance it caused to your sleep. Your comfort is our priority, and we are actively looking into solutions to improve sound insulation for a more restful experience. We're thrilled you plan to return and look forward to welcoming you back for an even better stay! Warm regards Jazz Hotel Penang
N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
STAFF FRIENDLY. Best. Everyday they gv bubble soap for bathtub. Pool open utl 10pm. Clean room.
+5
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the friendly staff, bath bomd, late pool hours, and clean room. We look forward to welcoming you back for another relaxing stay! Warm regards Jazz Hotel Penang
maijun t. S.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 11 week(s) ago
The check-in process took longer than expected. In addition, the air quality in the room could be improved, as there seemed to be small dust particles in the air that caused my wife to sneeze frequently. The breakfast options were somewhat limited, and many of the dishes were not quite suited to our Indonesian taste. We also noticed that the gym area felt quite warm since the air conditioning was not in use. While we appreciate the facilities provided, we feel that this hotel may not be the most suitable choice for us in the future.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Maijun, Thank you for providing such detailed and valuable feedback about your recent stay with us. We sincerely appreciate you taking the time to share your experience. Please accept our heartfelt apologies for the shortcomings you encountered. We are sorry to hear that the check-in process was slower than expected, and we deeply regret the discomfort caused by the air quality in your room and the temperature in the gym. Your comments regarding the breakfast selection have also been duly noted, as we continually strive to cater to the diverse palates of our international guests. Your feedback is crucial for our improvement, and we will be addressing each of these points with our respective teams—front office, housekeeping, maintenance, and culinary—to ensure necessary corrections are made. We are disappointed to learn that we fell short of your expectations on this occasion. We truly hope you might reconsider and give us another chance in the future to provide you with the seamless and comfortable experience you deserve. Best regards Jazz Hotel Penang
Elizabeth D. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is located opposite two shopping malls, has laundry facilities, and the staff is very friendly and professional. The attention to detail is especially impressive. I would definitely stay at Jazz Hotel again if I return to Penang.
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Accommodation's Reply
28 Oct 2025
Dear Elizabeth, Thank you for this fantastic feedback! We're delighted you had such a great experience and appreciated our staff's attention to detail. Hearing that you'll choose us again makes our day! We can't wait to welcome you back to Jazz Hotel Penang. Best wishes, Jazz Hotel Penang
Andi S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
untuk lokasi lebih dekat ke lalaport jalan kaki sekitar 7 menit ke jalan alor sekitar 3-4 menit. ke monorail hangtuah juga dekat. apartemen cukup luas, kamar mandinya nyaman cuman sayang kamar yg sy tinggal kaya ada bau2 lembab yang lama kaga kering dan TVnya jadul banget kalau harepin acara TV utk santai di apt karena capek jalan kayanya kaga ada harapan. mungkin kaga semua kamar yah tvnya jelek. check-in nya lama, sampai di jam stgh 4 kamar blm siap dan harus menunggu sekitar 30 mntan.
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Accommodation's Reply
28 Oct 2025
Dear Andi, Thank you for taking the time to share your detailed review. We truly appreciate your kind remarks about our strategic location, spacious apartment, and comfortable bathroom. At the same time, we sincerely apologize for the shortcomings you experienced. Your feedback regarding the musty odor, outdated television, and delayed check-in has been duly noted. Please rest assured that we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards Jazz Hotel Penang
e***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
They give bath bombs super nice!
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Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the bath bomb—it's one of our favorite little touches to make stays more special. We look forward to welcoming you back for another relaxing experience soon. Warm wishes, Jazz Hotel Penang
Zaliza B. Z.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Everything was nice, recommended
1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Zaliza, Thank you for your excellent feedback and for recommending us! We're delighted to hear you enjoyed your stay and look forward to welcoming you back again soon. Warmest regards Jazz Hotel Penang
M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
I had a wonderful stay at this hotel! The place was very clean, comfortable, and well-maintained. The atmosphere was relaxing, making it perfect for a restful stay. The location was also great, close to a supermarket and ideal for walking around. It was very convenient to explore the area on foot. Overall, a fantastic experience! I would definitely stay here again.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We are thrilled to hear you had a fantastic and restful stay with us and enjoyed our clean, comfortable rooms and convenient location. Our team takes great pride in providing a great experience, and your kind words mean a lot. We look forward to welcoming you back again soon! Warm regards Jazz Hotel Penang
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 42 week(s) ago
Cleanliness is good, easy process and nice room. The interior is good. Easy access and the ventilation in the bathroom is good. Kering je after one hour.
1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the clean room, easy process, and our hotel's interior. It's great to know the bathroom ventilation worked effectively for you. We look forward to welcoming you back on your next visit! Warm wishes, Jazz Hotel Penang
Nurul H. B. B.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 43 week(s) ago
Room is spacious, bed is comfortable, washroom is spacious, bathtub provided with bathbomb. Staffs are friendly and helpful. Location wise close drive to the city of Georgetown and close to beach as well. Lotus located in front of the hotel. you can get nasi kandar there. The overall experience was pleasant. A good stay. Suggestion to make breakfast more variety and to improve the taste. And the sink structure was weird. Water was spilling out of the sink if I wash my hands cause the faucet is too close to the sink its annoying.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Nurul, Thank you for your excellent review! We're thrilled you had a pleasant stay and enjoyed our amenities, friendly staff, and prime location near the city and beach. Your feedback on the breakfast and sink is incredibly valuable to us, and we have already noted these points for improvement. We hope to see you again soon for another great experience. Warm regards Jazz Hotel Penang
H***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 45 week(s) ago
from the first day I entered the room, I was not comfortable with the cleanliness of the room floor and bed. There were lots of hair on the bed, the floor was very dusty and there were lots of pieces of paper and food. On the second day I reminded the receptionist to pay more attention to cleanliness, but it was still the same.
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear valued guest, We sincerely apologize for the unclean room and our failure to address your concerns. We have taken immediate action with our team and have issued a partial refund as our apology. Thank you for bringing this to our attention. Best regards Jazz Hotel Penang
Stylo C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
The best hotel so far that I have ever stayed in. Next time I can book again.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Stylo C., What wonderful feedback! We are so pleased you had such a great experience and we can't wait to have you stay with us again. Thank you for choosing us! Warm regards Jazz Hotel Penang
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
All staff have good manners and follow the instructions given, even provide us with a surprise honeymoon cake. We feel like home at Jazz Hotel.
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear valued guest, Thank you for your incredibly kind words and for choosing to celebrate your honeymoon with us at Jazz Hotel Penang. We are thrilled that our team could make you feel at home and add a special surprise to your stay. We wish you a lifetime of happiness and hope to welcome you back for many future anniversaries! Best wishes, Jazz Hotel Penang
Agnes v.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 51 week(s) ago
All facilities are okay. Staff is okay and comfortable
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Agnes, Thank you for your kind words! It's a pleasure to know you had a comfortable stay and enjoyed our facilities and staff. We hope to see you again on your next visit! Warm wishes, Jazz Hotel Penang
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