Do the rooms at Jazz Hotel Penang include a sofa bed hotel option? What is the cost of adding an extra hotel bed to the room?

I'm afraid I don't have access to real-time information, including pricing and specific room amenities for Jazz Hotel Penang. To find out if rooms include sofa beds or the cost of an extra hotel bed, I recommend checking the hotel's website directly or contacting them via phone or email. Their booking system or customer service team will be able to confirm the availability of sofa beds and any extra charges for extra bedding in hotels or an extra hotel bed.

Does Jazz Hotel Penang offer hotel transfer services or operate as one of the hotels with airport shuttle options for guests?

I'm afraid I don't have access to real-time information, including specific services offered by Jazz Hotel Penang. To confirm whether they provide hotel transfer services, including transfer from airport to hotel or a shuttle, I recommend checking their official website or contacting them directly. Many hotels with airport shuttle options advertise this on their booking sites or through customer service.

Does Jazz Hotel Penang offer a hotel meeting room, conference hall in hotel, or event space for business or private functions?

Yes, Jazz Hotel Penang offers a range of event spaces perfect for business or private functions. They have several hotel meeting rooms and a conference hall in hotel, providing flexible options to suit different needs and group sizes. These hotel conference venues are well-equipped for presentations and gatherings, making them ideal for those seeking hotels with conference facilities or a meeting space hotel.

Is there an ATM or cash machine near me available inside or close to Jazz Hotel Penang , ideally an ATM near me with cash?

I can help with that. To find the closest ATM with cash near the Jazz Hotel Penang, I recommend using a map app like Google Maps or Apple Maps. Simply search for "ATM near me" or "cash machine near me" and specify the Jazz Hotel Penang as your location. These apps will show you the closest ATMs, including those inside or nearby the hotel, and often indicate whether they currently have cash available.

What are available facilities at Jazz Hotel Penang ?

There are top facilites at Jazz Hotel Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Jazz Hotel Penang ?

The standard check-in time at Jazz Hotel Penang is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Jazz Hotel Penang provide breakfast?

Yes, Jazz Hotel Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Jazz Hotel Penang

Jazz Hotel Penang has a 4.0-star rating.

Are there any parking spots at Jazz Hotel Penang ?

Yes: Yes, there are parking spots at Jazz Hotel Penang

Is there a swimming pool at Jazz Hotel Penang ?

Yes, a swimming pool is available at Jazz Hotel Penang .

Does Jazz Hotel Penang offer airport transfers?

Yes, Jazz Hotel Penang provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Jazz Hotel Penang ?

Jazz Hotel Penang is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Jazz Hotel Penang

Name: Jazz Hotel Penang
Address: No.1, Jalan Seri Tanjung Pinang 1, Tanjung Bungah, Tanjung Tokong, Penang, Malaysia, 10470, No.1, Jalan Seri Tanjung Pinang 1, Penang, 10470, Malaysia
Rating: 8.8

Hotels

8.8

/10

Very Good

260 reviews

What Guests Say About Their Stay

Elizabeth D. S.

10.0

/ 10

The hotel is located opposite two shopping malls, has laundry facilities, and the staff is very friendly and professional. The attention to detail is especially impressive. I would definitely stay at Jazz Hotel again if I return to Penang.

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M***e

10.0

/ 10

I had a wonderful stay at this hotel! The place was very clean, comfortable, and well-maintained. The atmosphere was relaxing, making it perfect for a restful stay. The location was also great, close to a supermarket and ideal for walking around. It was very convenient to explore the area on foot. Overall, a fantastic experience! I would definitely stay here again.

M***D

10.0

/ 10

All staff have good manners and follow the instructions given, even provide us with a surprise honeymoon cake. We feel like home at Jazz Hotel.

Jason L. M. H.

9.4

/ 10

I had a pleasant stay here, the bathtub was great, and the teapot set adds an extra touch to the room. Although the hotel is only a 3-star hotel, the service was top notch.

Sisko

10.0

/ 10

Amazing hotel! Would definitely recommend. Brought my family for a short stay. Hotel is conveniently located with walking distance to Tesco and Straits Quay. Management and staff definitely went out of their way to make this a pleasant stay for us. Friendly and helpful frontdesk and concierge. Thumbs up for hospitality. Spacious and comfortable room with exciting movies on Video on Demand to watch. Spacious bathroom with shower head and a huge bathtub to relax. Lovely bedding and towels. Breakfast was great with Asian and continental varieties. Staffs were constantly monitoring breakfast area. Soothing and clean environment to enjoy breakfast. Rooftop pool area with terraced sitting suitable for kids and adults. would definitely come back. Thanks Jazz Hotel.

In the Area

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No.1, Jalan Seri Tanjung Pinang 1, Tanjung Bungah, Tanjung Tokong, Penang, Malaysia, 10470

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Jazz Hotel Penang is located in area / city Tanjung Tokong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Jazz Hotel Penang

No.1, Jalan Seri Tanjung Pinang 1, Tanjung Bungah, Tanjung Tokong, Penang, Malaysia, 10470

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Jazz Hotel Penang Rates per Night

Looking for the best Jazz Hotel Penang hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Jazz Hotel Penang room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Jazz Hotel Penang Location & Address

Jazz Hotel Penang is located at No.1, Jalan Seri Tanjung Pinang 1, Tanjung Bungah, Tanjung Tokong, Penang, Malaysia, 10470. It's situated in the Pulau Pinang area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 16 km from the city center.

How to go to Jazz Hotel Penang from Airport

Getting from Penang International Airport to Jazz Hotel Penang is a breeze, with several convenient options available. Whether you're looking for the fastest hotel transfer or the most affordable, here's a breakdown of your choices for transfer from airport to hotel:

Taxi or Ride Hailing (Most Direct):
A taxi or ride-hailing service offers the most direct route to the hotel. You can easily find them outside the arrival hall.
Airport Bus (Most Affordable):
The Rapid Penang bus service (Route 401E) connects the airport to various parts of the island. You'll need to transfer to another bus to reach the hotel, but it's the cheapest option.
Hotel Transfer (Most Convenient):
Check if Jazz Hotel Penang offers an airport shuttle service. This is often the most convenient option, as you'll be met at the airport and taken directly to the hotel.

Tips:

For the most convenient route, consider booking a hotel transfer in advance or using a ride-hailing service. This will save you time and hassle, especially if you have luggage.

Jazz Hotel Penang Reviews & Summary

Looking for all about hotel Jazz Hotel Penang? This modern hotel is a popular choice for travellers seeking comfort and convenience in Pulau Pinang. Hotel reviews consistently praise its excellent location, stylish design, and top-notch amenities. Guests love the hotel's rooftop infinity pool, which offers stunning views of the city. The spacious and well-appointed rooms are also a highlight, providing a relaxing retreat after a day of exploring. A standout feature is the hotel's commitment to providing exceptional service, with friendly and helpful staff always on hand to assist guests.

Here's a short review to encourage bookings: "Absolutely loved my stay at Jazz Hotel Penang! The location was perfect, the room was beautiful, and the staff were incredibly friendly. I highly recommend this hotel to anyone visiting Pulau Pinang."

Jazz Hotel Penang Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Jazz Hotel Penang offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

Deluxe Room:
These rooms offer comfortable accommodation with city views. Non-smoking options are available.
Executive Suite:
Enjoy extra space and luxury with a separate living area. Some suites feature bathtubs.
Premier Room:
These rooms offer enhanced views and additional amenities.
Family Room:
Ideal for families, these rooms offer ample space and may include connecting rooms.

Please note that Jazz Hotel Penang is not a pet-friendly hotel.

Hotel Facilities in Jazz Hotel Penang

Jazz Hotel Penang boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From relaxing leisure facilities to convenient services, here's a look at the hotel facilities available:

Rooftop Infinity Pool:
Take a dip in the stunning infinity pool with panoramic city views. Open daily from 7:00 AM to 10:00 PM.
Fitness Centre:
Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
Business Centre:
Stay connected and productive with the hotel's business centre, offering printing and other services.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.

Hotel Buffet or Restaurant/Cafe in Jazz Hotel Penang

Looking for a delicious meal without leaving the hotel? Jazz Hotel Penang offers several dining options, including a hotel buffet and a stylish hotel cafe. Here's a breakdown of the hotel restaurant options available:

Jazz Feast All-Day Dining:
Enjoy a diverse buffet spread featuring local and international cuisine. The hotel buffet price is approximately SGD 40 per person. Open for breakfast, lunch, and dinner.
The Lobby Lounge:
Relax and unwind with a coffee, tea, or light snack at the hotel cafe. Open from 10:00 AM to 11:00 PM.
Signature Dish:
Be sure to try the Nasi Kandar, a local Penang specialty, at Jazz Feast All-Day Dining.

Jazz Hotel Penang Airport pickups and How to Book

Need a convenient hotel to airport transfer? Jazz Hotel Penang offers hotels with airport shuttle services for a hassle-free arrival and departure.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Navigating Pulau Pinang using public transport is easy, with several MRT nearby and bus stops nearby Jazz Hotel Penang.

Nearest Bus Stop:
The nearest bus stop is located on Jalan Burma, approximately 500 meters from the hotel.
Public Transport Card:
You can purchase a Rapid Penang bus pass for convenient travel around the island. These are available at the airport and major bus terminals.

Nearby Attractions for Family / Kid Friendly

Pulau Pinang is packed with nearby activities and attractions that are perfect for families and kids. If you're looking for nearby places to go and things to see nearby, here are a few suggestions:

Entopia by Penang Butterfly Farm (10 km):
A natural haven for butterflies and other insects. Entry price is approximately SGD 15 per person.
ESCAPE Penang (20 km):
An adventure theme park with thrilling rides and activities. Entry price is approximately SGD 40 per person.
Penang National Park (25 km):
Explore the rainforest and beaches of this beautiful national park. Entry is free.
The Habitat Penang Hill (18 km):
A rainforest discovery centre with stunning views. Entry price is approximately SGD 20 per person.
Dark Mansion - 3D Illusion Museum (15 km):
An interactive museum with fun photo opportunities. Entry price is approximately SGD 12 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Jazz Hotel Penang (Pulau Pinang)

Pulau Pinang is a food lover's paradise, with a wide variety of nearby dining options to suit every taste. From trendy cafes to authentic local food, here are a few recommendations for food eatiries near me:

Cafes/Restaurants:

Starbucks:
Enjoy your favourite coffee and pastries at this popular chain.
The Coffee Bean & Tea Leaf:
Another great option for coffee and light meals.
Secret Recipe:
Indulge in delicious cakes and desserts.

Local Street Food:

Char Kway Teow:
A stir-fried noodle dish with prawns, cockles, and Chinese sausage.
Assam Laksa:
A spicy and sour fish-based noodle soup.
Nasi Kandar:
Rice served with a variety of curries and side dishes.
Penang Rojak:
A sweet and savoury fruit salad with a peanut sauce dressing.
Cendol:
A sweet dessert with shaved ice, coconut milk, and green jelly noodles.

Shopping places near Jazz Hotel Penang (Pulau Pinang)

Looking for some retail therapy? There are several shops near me and nearby shopping destinations located near Jazz Hotel Penang. Here are a few options for your dept stores near me:

Gurney Plaza:
A large shopping mall with a wide variety of international and local brands.
Gurney Paragon Mall:
Another popular mall with a mix of high-end and mid-range stores.
1st Avenue Mall:
A modern shopping mall with a focus on fashion and lifestyle.

Other Places to Stay Near Jazz Hotel Penang

If Jazz Hotel Penang is fully booked or you're looking for alternative accommodations, there are plenty of other options available in Pulau Pinang. Here are a few suggestions for the best hotel nearby:

Luxury/5–6 Star Hotels Nearby:

Eastern & Oriental Hotel:
A historic luxury hotel with stunning sea views.
Shangri-La Rasa Sayang, Penang:
A beachfront resort with lush gardens and excellent facilities.
Parkroyal Penang Resort:
A family-friendly resort with a large swimming pool and kids' club.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

The Wembley – A St Giles Hotel, Penang:
A modern hotel with a rooftop pool and bar.
Cititel Penang:
A centrally located hotel with comfortable rooms and a restaurant.
Hotel Jen Penang by Shangri-La:
A stylish hotel with a rooftop infinity pool and excellent dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

Red Rock Hotel Penang:
A budget-friendly hotel with clean and comfortable rooms.
Tune Hotel Georgetown Penang:
A no-frills hotel with a convenient location.
Armenian Street Heritage Hotel:
A charming hotel in the heart of Georgetown.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to experience the best of Pulau Pinang? With its excellent location, modern amenities, and comfortable accommodations, Jazz Hotel Penang is the perfect base for your next adventure. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to book cheap hotels in Malaysia and find the best deals on cheap hotels nearby. Book your stay through Traveloka for a seamless and hassle-free experience. book cheap hotels in Malaysia cheap hotels nearby

All facilities in Jazz Hotel Penang

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Hotel Services

Bellhop
Concierge
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Multilingual staff
Newspaper in lobby
Wedding service

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Heater
Non-smoking room
Swimming pool
Smoke-free

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Cafe

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Safety deposit box
WiFi in public area

Business Facilities

Business facilities
Conference room
Meeting facilities
Photocopier
Projector

Nearby Facilities

ATM/Banking
Grocery
Shops
Supermarket

Accessibilty

Accessible parking
Accessible path of travel
Wheelchair accessible

Transportation

Airport transfer
Limo or town car service

Things to Do

Fitness center
Outdoor pool

Sports and Recreations

Fitness center

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Jazz Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

General Check-in Instructions

You must present a photo ID when checking in. Bed type and smoking preferences are not guaranteed. Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. ========================================================= Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. *Local Council Tax will be exempted from July 1 to December 31, 2020.* ========================================================= A mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This is imposed by Royal Malaysian Customs Department (RMDC) effective from September 2017. This amount is to be collected by the Hotel, on behalf of the RMDC upon check-out. All Malaysian Nationals and Permanent Residents are exempted from paying this tax with valid proof or ID presented at front desk upon check-in. *Tourism tax will be exempted from July 1, 2020, to June 30, 2021.*
There is a festive peak period surcharge RM 50nett per room per night applicable in Jazz Hotel Penang for all booking start from 21 Dec 2024 to 1 Jan 2025 to be pay upon Check-In.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Jazz Hotel Penang	219
Number of floors in Jazz Hotel Penang	30
Another facilities in Jazz Hotel Penang	Bellhop, Concierge, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Jazz Hotel Penang

Is Jazz Hotel Penang parking free for hotel guests, and do you offer valet parking services?

Parking at Jazz Hotel Penang is not free for guests. We do, however, offer a valet parking service for your convenience. Please enquire at reception upon arrival for details on pricing and availability of both hotel parking and valet parking.

Does Jazz Hotel Penang offer hotel smoking rooms or designated smoking areas for guests?

I'd recommend contacting Jazz Hotel Penang directly to confirm their smoking policy. While some hotels offer hotel smoking rooms or designated smoking areas, it's best to check with them specifically as policies can vary. Their website or a quick phone call will give you the most accurate and up-to-date information on whether they cater to smokers.

Does Jazz Hotel Penang offer free hotel Wi-Fi for guests during their stay?

Yes, Jazz Hotel Penang provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues connecting to the hotel wifi, don't hesitate to contact reception for assistance.

Where is the nearest MRT station or bus stops nearby Jazz Hotel Penang ? What are the top visitor attractions near the hotel?

The nearest bus stops are a short walk from Jazz Hotel Penang, offering easy access to explore. While there isn't an MRT station immediately nearby, the bus routes provide convenient connections to the city's attractions. Nearby visitor attractions include the vibrant streets of Georgetown, with its colonial architecture and street art, and the historical clan jetties. Plenty of things to do nearby await!

Is Jazz Hotel Penang a pet friendly hotel?

I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Jazz Hotel Penang is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and what their pet policy entails. Many travellers search for animal-friendly hotels, so this information should be readily available.

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More Reviews from Other Guests in Jazz Hotel Penang

Overall Ratings & Reviews Jazz Hotel Penang

Traveloka (142)

Other sources (118)

8.9

Very Good

From 142 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.2

Meal

8.4

Location

8.9

Service and Facilites

9.0

People often mention about Jazz Hotel Penang

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Staff Friendliness (12)

Room Space (11)

Bedroom (10)

Bathroom (10)

Ambiance (9)

Accessibility (8)

Check-in/out Time (8)

Hotel Area (8)

Wifi (7)

Taste (7)

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Traveler Reviews Jazz Hotel Penang

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Customer reviews

Verified Traveler

Staycation

10.0

/10

Reviewed 19 hour(s) ago

The staff is very helpful and the housekeeping is very clean and orderly.

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M***D

Leisure

8.8

/10

Reviewed 2 week(s) ago

Everything was great. Breakfast, although just a standard choice, but the taste [was] quite good. Loving the room space and bathroom. Would repeat the stay.

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Accommodation's Reply

28 Nov 2025

Dear valued guest, Thank you so much for your wonderful feedback! It is a pleasure to know that you would choose to stay with us again—we truly appreciate your loyalty and can't wait to welcome you back for another great experience! Warmest regards Jazz Hotel Penang

ariff m.

8.8

/10

Reviewed 2 week(s) ago

This is my second visit to Jazz Hotel in just a couple of months, and once again, I had a really pleasant stay. The room was spacious, clean, thoughtfully designed, and the bed was incredibly comfortable. Service throughout the hotel was outstanding — the staff were warm, attentive, and always ready to help. Met Nasir at the coffee house; great chap with excellent hospitality. Breakfast had a good selection, and the overall atmosphere of the hotel felt modern yet cozy. It’s truly a great place to unwind, whether for work or a weekend getaway. A few points for improvement: • Hotel entrance (T&G lane): The Touch ’n Go scanner really needs repositioning. It’s difficult to access, and my car rims have been damaged twice because of it. • Jazz Club on the 29th floor: Sad to see such a beautiful space unutilized. The hotel should consider activating it — I wouldn’t mind collaborating if they ever explore that. • TV channels: Not all channels are functioning and could use some attention. Despite these few issues, I will definitely return. Room: #1910

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Accommodation's Reply

19 Nov 2025

Dear Ariff, Thank you for your incredibly detailed and thoughtful feedback, and for choosing to stay with us for the second time. We are truly honored to be your preferred hotel. We are delighted to hear that you once again enjoyed the spacious and clean room, comfortable bed, outstanding service, and the hospitality from Nasir at the coffee house. It's wonderful to know our atmosphere provides a great unwind for you. We have shared your feedback about the Touch 'n Go scanner's positioning and the access issue with our car park management for their immediate review and action. We truly appreciate your interest in TT's Lounge at L29 and your collaborative spirit—our management team is actively exploring possibilities for this beautiful space. Your note on the TV channels has been passed to our technical team for a thorough check. We are grateful for your loyalty and cannot wait to welcome you back for another pleasant and, we hope, even more seamless stay. Best regards Jazz Hotel Penang

Marcus W.

Leisure

9.7

/10

Reviewed 4 week(s) ago

The receptionist and staff are very kind and friendly, the room is clean, the bedsheet, view and room size are ok and comfortable to repeat 👍👍☀️☀️☀️

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Accommodation's Reply

19 Nov 2025

Dear Marcus, Thank you for your wonderful feedback! We're thrilled to hear you found our receptionists and staff very friendly, the room clean, and the bedsheet, view, and spaciousness comfortable. We truly appreciate your kind words and the lovely ratings! We look forward to welcoming you back for another excellent stay soon! Warm regards Jazz Hotel Penang

Verified Traveler

Leisure

9.1

/10

Reviewed 5 week(s) ago

There is a bathtub & free bathbomb.. Attractive & comfortable. Lobby view & beautiful deco

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Accommodation's Reply

04 Nov 2025

Dear valued guest, Thank you for your wonderful feedback! We're so glad to hear you enjoyed the stay with us. We truly appreciate you highlighting what made your stay comfortable. We hope to welcome you back for another relaxing experience soon. Warm regards, Jazz Hotel Penang

N***G

8.1

/10

Reviewed 7 week(s) ago

Some staff were not friendly.

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Accommodation's Reply

28 Oct 2025

Dear valued guest, Thank you for sharing your feedback. We sincerely apologize that your experience with some of our staff did not meet the friendly and professional standard we strive to uphold. We take your comments very seriously. As you suggested, please feel free to email us at jazzpg@jazzhotel.com.my with more details, such as when this occurred or a description of the team members if possible. This will help us address the issue directly and improve our service. We hope to have the opportunity to provide a better experience in the future. Best regards Jazz Hotel Penang

PENNY F.

Leisure

8.8

/10

Reviewed 8 week(s) ago

Everything is great except the hotel's soundproofing. I couldn’t sleep because I’m a light sleeper and the engine noise outside was too loud. Luckily the noise become fewer and I can sleep after 1am. It's not the hotel fault but hope to improve it. The price is OK, worth it! Will choose to stay here again.

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Accommodation's Reply

28 Oct 2025

Dear Penny, Thank you for your wonderful and understanding feedback! We're delighted to hear you found everything great and considered your stay good value. We truly appreciate you highlighting the soundproofing as well. While we're glad the noise settled later, we sincerely apologize for the disturbance it caused to your sleep. Your comfort is our priority, and we are actively looking into solutions to improve sound insulation for a more restful experience. We're thrilled you plan to return and look forward to welcoming you back for an even better stay! Warm regards Jazz Hotel Penang

N***r

Staycation

9.4

/10

Reviewed 8 week(s) ago

STAFF FRIENDLY. Best. Everyday they gv bubble soap for bathtub. Pool open utl 10pm. Clean room.

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Accommodation's Reply

28 Oct 2025

Dear valued guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the friendly staff, bath bomd, late pool hours, and clean room. We look forward to welcoming you back for another relaxing stay! Warm regards Jazz Hotel Penang

maijun t. S.

Medical

8.1

/10

Reviewed 11 week(s) ago

The check-in process took longer than expected. In addition, the air quality in the room could be improved, as there seemed to be small dust particles in the air that caused my wife to sneeze frequently. The breakfast options were somewhat limited, and many of the dishes were not quite suited to our Indonesian taste. We also noticed that the gym area felt quite warm since the air conditioning was not in use. While we appreciate the facilities provided, we feel that this hotel may not be the most suitable choice for us in the future.

1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Maijun, Thank you for providing such detailed and valuable feedback about your recent stay with us. We sincerely appreciate you taking the time to share your experience. Please accept our heartfelt apologies for the shortcomings you encountered. We are sorry to hear that the check-in process was slower than expected, and we deeply regret the discomfort caused by the air quality in your room and the temperature in the gym. Your comments regarding the breakfast selection have also been duly noted, as we continually strive to cater to the diverse palates of our international guests. Your feedback is crucial for our improvement, and we will be addressing each of these points with our respective teams—front office, housekeeping, maintenance, and culinary—to ensure necessary corrections are made. We are disappointed to learn that we fell short of your expectations on this occasion. We truly hope you might reconsider and give us another chance in the future to provide you with the seamless and comfortable experience you deserve. Best regards Jazz Hotel Penang

Elizabeth D. S.

10.0

/10

Reviewed 13 week(s) ago

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1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Elizabeth, Thank you for this fantastic feedback! We're delighted you had such a great experience and appreciated our staff's attention to detail. Hearing that you'll choose us again makes our day! We can't wait to welcome you back to Jazz Hotel Penang. Best wishes, Jazz Hotel Penang

Andi S.

9.1

/10

Reviewed 24 week(s) ago

untuk lokasi lebih dekat ke lalaport jalan kaki sekitar 7 menit ke jalan alor sekitar 3-4 menit. ke monorail hangtuah juga dekat. apartemen cukup luas, kamar mandinya nyaman cuman sayang kamar yg sy tinggal kaya ada bau2 lembab yang lama kaga kering dan TVnya jadul banget kalau harepin acara TV utk santai di apt karena capek jalan kayanya kaga ada harapan. mungkin kaga semua kamar yah tvnya jelek. check-in nya lama, sampai di jam stgh 4 kamar blm siap dan harus menunggu sekitar 30 mntan.

1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Andi, Thank you for taking the time to share your detailed review. We truly appreciate your kind remarks about our strategic location, spacious apartment, and comfortable bathroom. At the same time, we sincerely apologize for the shortcomings you experienced. Your feedback regarding the musty odor, outdated television, and delayed check-in has been duly noted. Please rest assured that we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards Jazz Hotel Penang

e***a

9.4

/10

Reviewed 34 week(s) ago

They give bath bombs super nice!

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Accommodation's Reply

28 Oct 2025

Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the bath bomb—it's one of our favorite little touches to make stays more special. We look forward to welcoming you back for another relaxing experience soon. Warm wishes, Jazz Hotel Penang

Zaliza B. Z.

Transit

10.0

/10

Reviewed 41 week(s) ago

Everything was nice, recommended

1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Zaliza, Thank you for your excellent feedback and for recommending us! We're delighted to hear you enjoyed your stay and look forward to welcoming you back again soon. Warmest regards Jazz Hotel Penang

M***e

Leisure

10.0

/10

Reviewed 41 week(s) ago

2 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear valued guest, Thank you for your wonderful feedback! We are thrilled to hear you had a fantastic and restful stay with us and enjoyed our clean, comfortable rooms and convenient location. Our team takes great pride in providing a great experience, and your kind words mean a lot. We look forward to welcoming you back again soon! Warm regards Jazz Hotel Penang

A***a

Leisure

9.7

/10

Reviewed 42 week(s) ago

Cleanliness is good, easy process and nice room. The interior is good. Easy access and the ventilation in the bathroom is good. Kering je after one hour.

1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear valued guest, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the clean room, easy process, and our hotel's interior. It's great to know the bathroom ventilation worked effectively for you. We look forward to welcoming you back on your next visit! Warm wishes, Jazz Hotel Penang

Nurul H. B. B.

8.4

/10

Reviewed 43 week(s) ago

Room is spacious, bed is comfortable, washroom is spacious, bathtub provided with bathbomb. Staffs are friendly and helpful. Location wise close drive to the city of Georgetown and close to beach as well. Lotus located in front of the hotel. you can get nasi kandar there. The overall experience was pleasant. A good stay. Suggestion to make breakfast more variety and to improve the taste. And the sink structure was weird. Water was spilling out of the sink if I wash my hands cause the faucet is too close to the sink its annoying.

1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Nurul, Thank you for your excellent review! We're thrilled you had a pleasant stay and enjoyed our amenities, friendly staff, and prime location near the city and beach. Your feedback on the breakfast and sink is incredibly valuable to us, and we have already noted these points for improvement. We hope to see you again soon for another great experience. Warm regards Jazz Hotel Penang

H***s

Leisure

5.9

/10

Reviewed 45 week(s) ago

from the first day I entered the room, I was not comfortable with the cleanliness of the room floor and bed. There were lots of hair on the bed, the floor was very dusty and there were lots of pieces of paper and food. On the second day I reminded the receptionist to pay more attention to cleanliness, but it was still the same.

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Accommodation's Reply

28 Oct 2025

Dear valued guest, We sincerely apologize for the unclean room and our failure to address your concerns. We have taken immediate action with our team and have issued a partial refund as our apology. Thank you for bringing this to our attention. Best regards Jazz Hotel Penang

Stylo C.

Leisure

10.0

/10

Reviewed 45 week(s) ago

The best hotel so far that I have ever stayed in. Next time I can book again.

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1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Stylo C., What wonderful feedback! We are so pleased you had such a great experience and we can't wait to have you stay with us again. Thank you for choosing us! Warm regards Jazz Hotel Penang

M***D

Leisure

10.0

/10

Reviewed 46 week(s) ago

All staff have good manners and follow the instructions given, even provide us with a surprise honeymoon cake. We feel like home at Jazz Hotel.

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Accommodation's Reply

28 Oct 2025

Dear valued guest, Thank you for your incredibly kind words and for choosing to celebrate your honeymoon with us at Jazz Hotel Penang. We are thrilled that our team could make you feel at home and add a special surprise to your stay. We wish you a lifetime of happiness and hope to welcome you back for many future anniversaries! Best wishes, Jazz Hotel Penang

Agnes v.

9.7

/10

Reviewed 51 week(s) ago

All facilities are okay. Staff is okay and comfortable

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1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Agnes, Thank you for your kind words! It's a pleasure to know you had a comfortable stay and enjoyed our facilities and staff. We hope to see you again on your next visit! Warm wishes, Jazz Hotel Penang

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