Royal Palm Lodge

Stinky room and the towel too. Many stain at bed cover.

The room is poor, available WiFi, no Air Condition, fan only without cover pillow, no locker, no personal lamp, matching with the rate I think

I booked for 3 nights stay and it was nonrefundable and no cancellation, but on the first night I can't find bus from penang to KL on time so I spend night in the bus. The morning I arrived I cant check in, the receptionist said that I must checked in at 2PM, what the F. But I insist to have the room since my room was fix and can not be canceled and I had it payed for god sake. Even if I was late they shouldn't sell my room to another person. And he said the hotel room was full (we arguing like 10 or 15 minutes). But I keep insisted him so he checked again and have another room, but the toilet was leaking and we should take a shower in the staff shower, another F thing. He promised me to change the room in 4 hours, if someone is checked out, but still they said it was still, when I asked again. What made me even sadder is, I brought my mom and shes old, I just feel sad that she must through this all. But she said, what more we could do. I think the management of the hotel was very bad, no coordination between the staff. The picture of the room in the website is not the same as the hotel condition in reality. The ceiling is low, the room is small and smelly, the wall was dirty and you can even hear people talk in the reception even the room is closed and it 10 meters away. OMG. On my last day there, I can hear a foreign guest always hit the reception because of their unprofessional answer. I guess the guest have the same problem with me earlier. To sum up, this is the worst hotel ever.. I don't recommend this to which traveller you are (lover, friends,family, business tripper or even alone) This is real, I've been there. Please don't stay at this hotel.. Thanks for giving me opportunity to share my experience in this hotel, this is so important. Have a nice day all..

This hotel have a good location at bukit bintang

if you can sleep now matter where you are. this place will be okay. but, if you want comfortable, clean, and friendly place to stay. this place is not a good choice. the room is so small and without key, that's make me insecure. the air con off and the wall has a rat hole.

Reality not same like picture in application. Receptionist not friendly.

I was booking the room type 6 person in the room but when I checked-in I got my own room. Never expected but anyway the room is not that clean. Toilet is fine, better to stay for very short time but if you plan to stay longer maybe a bit trouble but this place is very close to bukit bintang station and also close to mcdonald, kfc, stabucks etc. And the price is very very cheap.

Not the best stay experience but it's quite satisfactory for me as a traveler. I will consider to stay here again on the next traveling to KL...

It is always a pleasant experience...I love you guys...tanks

First, this hotel pictures, all of them was edited by Photoshop. Second, this hotel is very dirty. Third, reception lied to us about tax for room, they asked us for 1 person 10 RM, and for 2 person for 20 RM for 1 night! They lied to customer, this hotel was bad. Very bad hotel kalo kata orang Indonesia, hotel sampah.