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  6. The Klagan Regency

The Klagan Regency

Hotel
TB-00-01 1Borneo Hypermall Jalan UMS, 1Borneo, Kota Kinabalu, Kota Kinabalu, Malaysia, 88450
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Impressive
8.6/10
According to 133 guests
2 guests talked about strategic locationThe best hotel ever I stay in kk. Strategic place to shooping and watch movie...
Norsuharni N.
See all reviews
Based on 843 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
1 Borneo Hypermall
(0.08 km)
UMS - Universiti Malaysia Sabah
(1.09 km)
Tun Mustapha Monument
(2.90 km)
Kota Kinabalu Floating Mosque
(4.97 km)
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Review by Traveloka users
Review

Based on 85 reviews

8.6
Impressive
Fantastic
44
Very Good
69
Satisfying
13
Average
7
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
8.5
- Family vacation
My conclusion is overall is nice.
10
- Business travel
It is a good hotel with the facilities and easy access to the mall.
10
- Business travel
Very pleasant stay. Breakfast was great. Room was clean.
9.4
- Business travel
Quite pleasant and nice ambience
10
- Business travel
Great hospitality. would definitely stay here again
9.1
- Romantic Vacation
Great journey, but a bit far from town.
8.5
- Backpacking
Good hotel. A little out of the city centre and the mall near it is pretty much far, but still convenient
9.4
- Romantic Vacation
It was great. Comfort. But the parking lot is somewhat crowded
9.7
The room temperature is still hot eventhough we set the temperature level of air conditioner is lower.
5.9
- Romantic Vacation
Please improve on the uncomfortable smell at lobby and dining area
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Based on
843 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business114
Couples195
Solo travel55
Family206
Friends getaway118
Rating Result
Very Bad
62
Bad
95
Average
211
Very Good
290
Extraordinary
185
Far_furious
Bad room facilities & food!!
I have stayed in this hotel from 15/11 until today. I was very disappointed with the airconditioning system in the room was no functioning well, with the hot whether outside this is very stressful!! Today I went for breakfast and they served me with cold hard boiled egg probably from yesterday's left overs!!!
Family - Nov 19, 2017
HC L
Overrated & rundowns property
Overrated as 4stars. Should not be 2stars or less. Overall the whole hotel have no dedicated car park. You will need to park at the mall and walk through the mall to access to the hotel without signage. The room condition is bad even it claimed to had just newly refurbished. The shower on will flooded the floor and the tiles is slippery and without floor towel before you Step in the room. The pool is dirty and looked terrible. The photos used didn’t match the actual situation. The buffet breakfast is limited food supply and limited selection. With the amount of tourists, you will have to fight for your food.
- Nov 14, 2017
Steve H
Pleasant Stay
We enjoyed our stay. Apart from some minor maintenance issues, some of which were rectified immediately, we found the hotel quite comfortable and value for money. It is a way from the main CBD but a Grab car is a convenient and cheap way to get to town and back. The hotel is part of the 1Borneo Hypermall complex so shopping was very convenient. Apart from the restaurant in the hotel there were abundant choices for food in the mall. There was a market with all the usual needs catered for. The hotel has a pool and small gym on site. Our stay came with breakfast included in the tariff and it was tasty and plentiful. The omelettes were particularly tasty. The staff were friendly and helpful, especially Kamil who my wife and I can't speak of highly enough. This hotel in it's prime was a 5 star Novotel, but due to age and lax maintenance it is past it's former glory, but still a comfortable place to stay.
Couples - Nov 12, 2017
kyle n
Bad housekeeping standards
Dusty room, no floor sweeping daily, always have some amenities forgot to replenish such as soap and shower gel, torn bed sheets...stay elsewhere. Make sure keep ur precious itema stored properly and locked. This hotel is a non smoking room, the housekeeper will complaint n charge 500... Free money to hotel... Reception service is good.
Business - Sep 1, 2017
Serene Y
Great customer service but internal room poorly maintained
Customers service is great. Well trained excellent manners. Please train them on hygiene. I checked into my room to my horror there's still toilet paper in the toilet bowl. Does this meant the housekeeping did not clean the toilets?
Business - Jul 20, 2017
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Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Restaurant
    • Elevator
  • In-room Facilities
    • Desk
    • Hairdryer
    • In-room safe
    • TV
    • Shower
    • Cable TV
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Beauty salon
  • Hotel Services
    • Concierge
    • Laundry service
    • Luggage storage
    • 24-hour Receptionist
  • Business Facilities
    • Meeting facilities
    • Conference room
    • Photocopier
  • General
    • AC
    • Non-smoking room
    • Ballroom
  • Accessibilty
    • Wheelchair accessible
    • Access friendly
  • Things to Do
    • Outdoor pool
    • Indoor pool
  • Food and Drinks
    • Bar
  • Connectivity
    • LAN Internet

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Location
      The Klagan Regency is located in area / city 1Borneo.

      The hotel has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 13.85 km away.

      There are plenty of tourist attractions nearby, such as UMS - Universiti Malaysia Sabah within 1.09 km, and Tun Mustapha Monument within 2.9 km.

      About The Klagan Regency

      Are you a shopaholic? Staying at The Klagan Regency will surely spoil you for numerous shopping centers nearby.

      Have fun with various entertaining facilities for you and the whole family at The Klagan Regency, a wonderful accommodation for your family holiday.

      If you plan to have a long-term stay, staying at The Klagan Regency is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from The Klagan Regency exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      The Klagan Regency is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at The Klagan Regency.

      a. Extra charges may appply for additional adult in the same room. Hotel reserves right to collect additional charges for additional person staying in the same room as well.


      b. Extra bed is upon request & can only be confirmed upon arrival. Alternatively, guest may request for extra bed in "Special Remark" area upon reservation. Guest is required to pay extra bed fee directly to hotel upon arrival.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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