How many rooms does Moon Palace Nizuc - All inclusive have?

Moon Palace Nizuc - All inclusive has 709 rooms in total.

Is there parking at Moon Palace Nizuc - All inclusive?

Yes, Moon Palace Nizuc - All inclusive provides a car park. Please contact the property directly for more details.

What are the guest reviews for Moon Palace Nizuc - All inclusive?

Moon Palace Nizuc - All inclusive is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Moon Palace Nizuc - All inclusive

Name: Moon Palace Nizuc - All inclusive
Address: Carretera Cancun-Chetumal Km. 340, Riviera Maya, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500, Carretera Cancun-Chetumal Km. 340, Estado de Yucatán, 77500, Mexico
Rating: 8.8

Resorts

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8.8

/10

Very Good

1,008 reviews

What Guests Say About Their Stay

Frida

10.0

/ 10

Beautiful resort, friendly and accommodating staff, great food variety, activities for the entire family. Already talking about our next trip back.

Jigar Ramaniklal

10.0

/ 10

Great food , night shows, activities , multiple pools - had a fantastic time!

Pavel

10.0

/ 10

Everything was great, traveled with 3 kids, we had a great time. Will definitely come back.

In the Area

See Map

Carretera Cancun-Chetumal Km. 340, Riviera Maya, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Moon Palace Nizuc - All inclusive is a resort is located at Cancun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Moon Palace Nizuc - All inclusive

Carretera Cancun-Chetumal Km. 340, Riviera Maya, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

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Discover More About Moon Palace Nizuc - All inclusive

Location
Moon Palace Nizuc - All inclusive is a resort is located at Cancun.

About Moon Palace Nizuc - All inclusive

From business event to corporate gathering, Moon Palace Nizuc - All inclusive provides complete services and facilities that you and your colleagues need.

Moon Palace Nizuc - All inclusive is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Moon Palace Nizuc - All inclusive will also give you a pleasant stay.

This resort is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at Moon Palace Nizuc - All inclusive, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Moon Palace Nizuc - All inclusive is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Moon Palace Nizuc - All inclusive.

All facilities in Moon Palace Nizuc - All inclusive

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Common Space

Things to Do

Romantic proposal packages
Outdoor pool
Outdoor facilities
TV lounge
Garden
Beach towel
Clubhouse
Picnic area
Beach umbrella
Spa
Waterslide
Beach sun loungers
Pool sun loungers

Hotel Services

Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge
Laundry service
Welcoming drinks

General

Banquet
Ballroom
Reception hall
Terrace
Lockers
Smoking area
Parking

Sports and Recreations

Golf cart
Golf club
Fitness center
Basketball
Golf practice
Tennis court
Golf course

Family-friendly Facilities

Kids club
Toys
Children games
Children pool

Food and Drinks

Poolside bar
Buffet breakfast
Breakfast
Snack bar

Accessibilty

Wheelchair accessible
Accessible bathroom
Disabled access friendly
Accessible path of travel

Nearby Facilities

Hair salon
ATM/Banking
Gift shop
Shops

Kids and Pets

Babysitting with surcharge
Children facilities

Public Facilities

Coffee shop
Safety deposit box

Transportation

Valet parking

Connectivity

Free WiFi

Accommodation Policy & General Information in Moon Palace Nizuc - All inclusive

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Moon Palace Nizuc - All inclusive	709
Number of floors in Moon Palace Nizuc - All inclusive	3
Another facilities in Moon Palace Nizuc - All inclusive	Romantic proposal packages, Outdoor pool, Outdoor facilities, TV lounge, Garden

Frequently asked question in Moon Palace Nizuc - All inclusive

What are available facilities at Moon Palace Nizuc - All inclusive?

There are top facilites at Moon Palace Nizuc - All inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Moon Palace Nizuc - All inclusive?

The standard check-in time at Moon Palace Nizuc - All inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Moon Palace Nizuc - All inclusive provide breakfast?

Yes, Moon Palace Nizuc - All inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Moon Palace Nizuc - All inclusive have?

Moon Palace Nizuc - All inclusive is a 5.0-star hotel.

How many floors does Moon Palace Nizuc - All inclusive have?

Moon Palace Nizuc - All inclusive has 3 floors.

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More Reviews from Other Guests in Moon Palace Nizuc - All inclusive

Overall Ratings & Reviews Moon Palace Nizuc - All inclusive

Other sources (1,008)

8.8

Very Good

From 1,008 reviews

Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews Moon Palace Nizuc - All inclusive

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Top reviews

Frida

with Children

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful resort, friendly and accommodating staff, great food variety, activities for the entire family. Already talking about our next trip back.

Anne

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Amazing vacation

Chinnari Upendra k

with Children

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Clean room good staff breakfast good

Mohmood

Friends and Family with Friends

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Our vacation was disappointing from check-in. Staff immediately tried to upsell us to other rooms, then sent us to a desk to “redeem” resort credits. This turned out to be a sales desk trying to book us for a membership presentation — not called a timeshare, but very similar. The advertised credits are also not as straightforward as they seem; only certain amounts can be used at the spa or toward select shop items. Our room was okay, but there was a leak from the floor whenever we used the sink, so maintenance had to come in. The minibar and 24-hour room service were great and included. Housekeeping was excellent, and nightly turndown was a nice touch. Onsite cafe was lovely. Outside the room, service was less responsive. Room service plates left outside other rooms attracted many bugs and were not cleaned up for over half a day. The golf course spa was lovely, and my 50-minute massage was excellent, though still $75 USD after credits. The buffet had good variety, but quality was hit or miss, there was no hand sanitizer at the entrance, and drink service was very slow. Pools were nice and poolside staff were friendly, but service was slow and drinks were watered down. We were there for a family wedding and recommend getting everything in writing and checking details carefully. Issue resolution, especially with the PR/wedding department, was frustrating. Overall, the trip could have been much better with less upselling and more focus on guest experience.

Jiyong

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Perfect

Jigar Ramaniklal

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Great food , night shows, activities , multiple pools - had a fantastic time!

Andrei

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Nicole

with Children

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

We have stayed at 3 other palace properties and this one is making us think twice about ever returning to a palace property. We had 2 rooms and so many little things go wrong that cumulatively we really disliked this place…no working ac in our first two rooms (apparently a problem property wide if you google it—had to switch rooms), tvs that didn’t work correctly in 2 of 4 rooms, broken remotes, tub that took 30min to fill and then forever to drain, aging property that needs renovation, one person got food poisoning, and they no longer cater to gf people. Anyways, we have loved palace resorts in the past, but would never recommend Nizuc or Sunrise. (Also, not their fault, but there is no beach due to the seaweed. The water is coffee brown and smells horrible.)

Pavel

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Everything was great, traveled with 3 kids, we had a great time. Will definitely come back.

Harrison

with Friends

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Helpful staff!

Jyotirugmani

Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We totally enjoyed our stay here, Plenty of activities for all age groups. Great variety of food and very courteous staff.

Phuc Thi

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The resort was a quiet relaxing place. Not so crowded like sunrise or the grand. The food is pretty good. Love the coffee shop with crepes, pastries, gelato...the pools are huge. The staff are super nice and attentive. Great experience.

Lauren Moreno

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We had such an amazing experience at this hotel from beginning to end. Everything truly exceeded our expectations. Our concierge Hugo was incredibly attentive, helpful, and always made sure we were taken care of during our stay. The service overall throughout the resort was excellent. The food was honestly one of the highlights of the trip. The buffet was always delicious with so many options, and Carvão restaurant was absolutely amazing as well. But Trattoria definitely became our favorite restaurant during the stay — the atmosphere, food, and service were all outstanding. Another huge plus for families is the kids’ playroom. It was amazing, super entertaining, clean, and made the experience so much better for the children and for us as parents. The entire hotel was beautiful, clean, relaxing, and very well maintained. We truly enjoyed every part of our vacation and would absolutely come back again. Highly recommend for couples and families alike!

Dawn

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

This resort is top notch and one of the best stays in Cancun. You cannot go wrong with staying here and we will be return customers.

Oluwatoyin Ayodeji

with Children

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Best vacation ever

sandi

with Children

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Had a great stay at Moon Palace Nizuc. Huge shoutout to Cesar at the pool who literally helped me with everything, he was always quick to bring a drink or food item when empty handed and any information I asked this guy had an answer. Seriously, I have stayed at a few spots and this pool bartender Cesar was the best host I have ever had the experience with. I would go back here just for that alone.

Jose

with Children

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

We will definitely be going back! The facilities are so nice and the staff was winderful

Kamal Preet

with Children

6.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Sales guys drove us crazy. Won't leave us alone in selling a come back coupon that they sell for $399 US. DO NOT ATTEND the presentation it ruined the whole day We opted in for Dolphin show and they didn't provide clear instructions on pickup and we have to pay additional out of pocket to make it to our show. While mistake can be attributed on both sides equally their out right refusal to help paying customers was an awful experience

Katie

with Children

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Love all restaurants, the drinks are really good!! They had clase azul and 1942 for an up charge. Don Julio reposado and way more liquor options included. The arcade is also all inclusive which in many other resorts they are not. Some pools are also heated with is a plus for me. Overall very good resort!

Sahal

with Children

2.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

unfortunately i had a disappointing experience. One of the main issues was the lack of halal food options. As a guest with specific dietary requirements, I expected at least some consideration or clear labeling, but there were no suitable choices available, which made dining very difficult during my stay. Another major inconvenience was absence of elevators. Carrying luggage and moving between floors became exhausting, especially in the heat. This is something that should be clearly stated beforehand or addressed to improve guest comfort. Additionally, the transportation within the resort, such as the golf carts, was extremely slow and unreliable. We often had to wait much longer than expected, which wasted a lot of time. Overall, the hotel has potential, but these issues significantly impacted my experience. I hope management takes these concerns seriously and works on improving them for future guests.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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