Amsterdam Downtown Hotel

Absolutely horrible, in need of immediate de-listing. The staff were incompetent, sassy and patronising. Hotel staff tried gaslighting us saying there’s no cigarette smoke, shortly after came in trying to spray an unventilated room with air fresheners. Room key card didn’t work and reception had to open our room every single time. 3 day Bed sheets and towels were recycled, they were ironed and put back in place. They were visibly soiled with blood and bodily secretions; Absolute nightmare, when I complained, the receptionist had the audacity to give me the bed sheets and duvet and said, “it’s not my job to change them”. Despicable behaviour, I had to end my stay early and leave, they lied saying yes they’ll process a refund, they’ll ask you to send an email to their management and when you leave, you’ll never see the refund, they blatantly deny you and claim they offered alternatives. They’ll lie and say Expedia charges the consumer when it’s actually the hotel. It is officially a 2 star hotel, they advertise as 3. The only amenity provided is a hair dryer and a super small safe. Its with deep regret I write this honest review, with the sole purpose of raising awareness.

Nice little spot

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Greta hotel and excellent customer service

Very small room for 4 people with 2 beds under a sloping roof. The bathroom was so small that you had to sit under the sink basin to use the toilet. Two of us were itching in the night and woke up with a couple of small red bites. We couldn't wait to get out of there.

Love it, I just wished bathroom was a little bit bigger

No elevator, rooms are so small, bathroom is the worst one.

Failed to advertise that the hotel was 2 stars not 3 also they didn’t tell us beforehand that the place was being renovated meaning the noise was very loud (from 10am-midnight). Another thing was that there was supposed to be tea and coffee facilities which we were told we could use when we got there but ended up being told we couldn’t. Demanded a £100 deposit upon arrival which was almost the same amount we paid for the whole entire stay (cash or credit card only). Also it was the loudest hotel we’ve ever stayed at. Lots of things were broken when we arrived like the toilet seat had a crack in it that was duct taped up, the shower head holder didn’t stand up by itself, one of the bedroom lights didn’t work and there was a hole in the ceiling where the smoke alarm should have been. The bathroom was also freezing cold where it would be hard to stand on the floor without shoes on because it was so cold. The hotel site also shows luggage storage which ends up just being your luggage put behind an open stair case for anyone to come along and take. Mainly the noise from above was absolutely unbearable and carried on into 1am most nights and meant it was very hard to sleep, we even debated finding a new place to stay. The hotel offered a central place for us to stay and the staff were polite but that’s the only positives.

Honestly not worth the money we saved. When we checked in we were told there was major construction happening and there would be perioda of time where we would not have water. (Did not tell us that until after they took our deposit) Walls are paper thin, which is to be expected for a hotel so cheap. But the room next to us was smoking weed constantly which would set off the alarms, which would make the staff come knocking on EVERYONE'S doors asking is if we were smoking. My husband was very ill at one point in our trip, so I went down to the desk to ask if we could have a second card. I was told it was not possible. So anytime I returned to the room I either had to knock and wake up my sick husband or slide the card back in which would turn on all the lights and the television. The place looks nice honestly, but there's just too many negatives for me to be able to recommend this place to anyone.

Tienen 2 gatos en el salon comedor, donde se toma cafe y se puede trabajar o almorzar, los gatos se suben a las mesas. Muy poco higienico.

There is a bedbug infestation at this hotel and they haven't even apologized or refunded me for all the trouble this has caused me. I had to leave the hotel at 4 am for the airport, 10 hours before my flight because they could not provide a new room or clean sheets. Do NOT stay here.

the cleaness was not good but the location was very good. there was no room service and no restaurent

Good location. Small recept area. Small room with basic supplies. Good size bathroom. Steep stair to upper floor. Noise from rooms from the same floor throughout our three nights stay.

Great area, overall decent stay with a well equipped room. Only disappointments were that the toilet broke from the wall (I am underweight for my height), and there was not enough shampoo and body wash provided. Apart from that, the bed sheets were okay, the mattress was not great. There is no air conditioning, just a fan.

Everything was great the only thing was that the bathroom was small the sink was almost in my face when sitting in the toilet. Besides that everything was excellent!

First off, this should be listed as a hostel and not a hotel. It was fairly clean, but it is extremely small... in terms of both the lobby/communal area and the rooms themselves. There are zero amentites besides towels and bed linens. The "family apartment" isn't really that, it's a small room with twin beds lined up so if you have luggage be prepared to try to stash it somewhere you can easily walk around (hint: you can't). I would rate this higher due to it feeling clean, but for the rate I paid I'm still astonished with what we got.

Very close to a large variety of restaurants and populated area.

Very small and noisy

Great location, friendly and helpful staff, and comfortable room. Definitely would return.

It was nice