Hotel VIC

My absolute favorite hotel in Leiden. I am always so impressed with it that I have returned time and again. Right near the train, so close and walkable to all of the things that Leiden offers. Perfect location and place to stay when in the Netherlands.

Extremely convenient, but a short walk from Leiden Centraal station, just watch out for the bicycles. The path to the rooms feels early bordello: thick purple carpet with pink lighting and deep blue walls. That said, my room was large, clean and modern. While the deep blue walls were not what I would pick, the separate toilet was tastefully finished, the shower bigger than most with new rain shower and shower head. The in-room sink, again not what I would have picked was a quality install with a well illuminated shaving mirror. The rest of the room was large and clean with high ceilings. The large windows were well insulted from road noise; important because the hotel is at the intersection of two busy roads. I experienced two issues: - the Keurig coffee maker was broken and unable to brew the coffee pods. - the soap dispenser in the shower was completely empty. I menitioned this when checking out. The person on duty said I should have contacted the front desk. No, when one is in the shower and soaking and reaches for the soap dispenser only to find it is empty one is not going to contact the front desk. Despite these issues which could easily be addressed from a proper operations management protocol, This was the best hotel I have stayed in the Netherlands and I gave it 5 stars. I would not look for another option if I return to Leiden.

Super comfy bed — especially for the price! — and cute decor. Staff were lovely when they were around. Check-in is via screen in the lobby and staff are available only by phone after normal business hours. There’s a little convenience store with some essentials but they were out of toothbrushes and toothpaste. My group booked 2 rooms. Both were clean but one didn’t have a bolt on the door (literally just a hole in the side of the door where the bolt should be). In that same room, the coffee machine didn’t work and a lamp was broken. Not sure why they put guests in there when so many things don’t work! Perhaps they would have moved us if we’d figured it out earlier, but it was quite late by the time we got back to the hotel and figured all of this out so we just went to sleep. Still, I slept well because the bed was comfy and the room was very dark and cool. Overall I’d stay again, but would check all the essentials before going out for dinner!

I have never left a hotel review, but I wish someone had told me what to expect with this hotel. First, there is no one to check you in; you use a touch screen and have to fill out information you already provided during the reservation process. I also had to call them for a booking number, because it didn't match the one from hotels.com. The inside is cheap, sparse (not in a good way) and my room was dusty. The check-out for the self-service market for water, etc. was broken the whole time we stayed there and they wouldn't allow you to charge to your room. The elevator went out the morning we left, and we had to carry our very heavy gear down multiple flights of stairs. Basically, if this is a cheap option for you, great, but you will have no help during your stay, other than someone on the phone telling you they can't help. Right next door is a much nicer hotel for not that much more.

Clean room, quiet atmosphere with close access to the train station. Great shower!

There is no staff to speak of. Fortunately from prior reviews I knew that the virtual check in system often does not recognize your confirmation number so I was prepared for that; because I was checking in near the first available time there actually was a staff person present to help. But when I needed something for my room, I had to send a message through Expedia to get a response. That said, the room was a nice size, the A/C worked well, the bed was comfortable and the location was terrific.

Very nice stay. Easy check-in through the self-service kiosk and a great location near the central part of Leiden and the train station.

Perfect location Great vibes Modern and chic decor

It is a new hotel with spacious rooms and quirky design. Note that there’s no reception

Hotel is lovely. Rooms spacious, quiet with safe and fridge. Staff incredibly helpful especially with checkin (terminal in reception which we had to use didn’t accept any booking references we held and others struggled to check in electronically as well)

Room was spacious and very comfortable. A short walk from Leiden Centraal and close to town too. Staff were super helpful. Would absolutely stay again!

Check in was simple as long as you have the booking code - it is sent to you from the hotel, NOT hotels.com. I did not have it but someone came straight away when called to help me. The room was spacious and had a coffee machine and a fridge and a comfy bed. The location is great - so close to the train station and also just a few minutes walk into the town center. I got breakfast at nearby restaurants so did not try the hotel breakfast (next door). Would definitely stay there again

Useful separate toilet and shower. Good range of choice for breakfast

did not have breakfast

The Vic was conveniently well located near the train station and walking distance to many restaurants and shopping. It is a self check in and there is a well stocked kiosk for coffee, snacks and convenience items. It is connected to a hotel with full staff and a restaurant, though we didn’t need either for our trip. One of our group did need help with checking in, and was able to find someone there to help. The rooms were clean and comfortable and we easily walked to/from the train station.

Check-in can be a challenge without a person to assist. The online system didn't "recognize" my # or last name, and it took a considerable time to find a human to help with this.

The drinks machine in our room was not good and very awkward. The water coming out of it tasted of coffee, so unable to make a cup of tea. No milk for cup of tea, just powdered !! Otherwise OK - basic but good shower.

Enough space to stay and good beding

This is a semi-automated hotel; staff is generally not in the building. The automation is iffy--the check-out kiosk in the lobby couldn't find our reservation by last name or by reservation number. We finally had to call to check out. On the plus side, the rooms were very clean. On the minus side, there is a large and poorly placed pillar next to the bed, which makes getting in and out of bed a chancier proposition than it should be. The location is excellent--maybe 150 meters from the central train station. Important note: This isn't the hotel's responsibility, but Google Maps will navigate you (even for walking directions) to the parking lot in the *back* of the hotel rather than to the far more convenient *front* of the hotel.

Clean room, good location, good wifi. Staff was not there all the time,maybe because of hotel's policies.