Clarion Hotel The Edge

Extremely Disappointed — Would Not Recommend We stayed at Clarion Hotel The Edge and were extremely disappointed. For the price charged — the same as the Radisson, where we stayed the previous week and which was exceptional — this hotel simply does not deliver. The beds were awful. So soft they felt like trampolines, offering no support at all. We’ve stayed in many Nordic hotels and the beds are usually fantastic — these were not. We asked if there were rooms with better beds and were shown another room with exactly the same problem. When we raised this and asked if we could cancel and rebook the Radisson, we were told nothing could be done until the manager returned in the morning. We had an early excursion, so that wasn’t possible. No apology, no solution, no follow-up. The interior of the hotel is tired and shabby, despite the marketing. Once you get past the lobby, it feels dated and worn — like the back of a theatre rather than a modern, premium hotel. To be fair, the breakfast was lovely, and the lobby looks good. But a decent breakfast does not make up for poor beds and indifferent service, especially at this price point. Being told “these are Norwegian beds” when they clearly aren’t up to standard was dismissive and frustrating. Overall, this hotel trades on location and branding, not quality. We would not stay here again and would not recommend it when far better options are available for the same money.

A very good place to stay and walkable to many places of interest eg Artic Cathedral ( across the bridge) and museums in Tromsø. Get a room with view of the sea .

Great location for tours and activities, everything is easy to walk to in town. Wonderful Breakfast.

Lovely stat, great location. Amazing breakfast

Excellent service. Friendly staff.

The room was clean and really comfy but very cold ,we did mention this and a heater was immediately put in the room.The staff were all really pleasant and the breakfast was superb.The sky bar was great

Quite nice room. Clean and simple. A bit industrial feel. Great staff Very helpful restaurant staff to help us book a restaurant also

Good location, only issue is storage of luggage

Perfect location, next to bus terminal, piers where boat trips leave from and town centre. Staff very friendly. We had booked 2xtwin rooms, but I think they were full so we were moved into compact singles, with sea view. They were ok, quiet and comfortable for one person. Breakfasts were fabulous.

Clean rooms, great location and good breakfast

Best breakfast we’ve had in a long time and we travel quite a bit. Tons of fresh fruit options, tons of hot options, including omelettes, come early to avoid huge crowds. The rest of the day was just average, rooms could use some updating, there are no USB outlets, just old-school plugs. The bathroom shower is open and sprays water everywhere when you shower.

Standard and location excellent. Pitty the lobby bar closed at 30 minutes past midnight on New Year’s Eve.

Too big to care. Let us down at Christmas. Dinner was fully booked for Christmas Eve and Christmas Day, and no other food options available. So, they provided us a bed and breakfast service, but at luxury hotel price. We ended up eating bread and cheese in our room on Christmas day. Worse still, I'd anticipated the problem of food over Christmas and messaged the hotel 2 weeks earlier. They replied "Our restaurant will be open during Christmas. It's open 17-22 everyday with a traditional Norwegian Christmas buffet. We look forward to welcoming you later in December." In other words, "don't worry, it's fine, see you soon". No mention of needing to book, or any concerns it might not be available. When I complained to the management they just hid behind the fact that their answer was _factually_ correct, while being entirely unhelpful and misleading. They were happy to take my money for the room, but leave us hungry at Christmas. Shame on you, Strawberry Hotels.

The staff were extremely helpful and the hotel was very welcoming and the bed was comfortable.

Perfect location, gorgeous hotel especially at Christmas, good size room.

Amenities lack, price high, room small, view poor, could be cleaned better, unimpressive.

Lovely room with a window we could open for fresh air. Friendly staff Amazing breakfast

Great location for trips, however if you want an early night for an early morning trip the hotel is very loud. Booking music that was vibrating my pillow on the 4th floor as they are an event hotel too. My partner didn’t get barely any sleep and the staff were rude about it. Very average hotel for a lot of money

The food was amazing, very friendly staff. Location excellent. Would definitely stay again.

WiFi was great and staff was wonderful