Sheraton Grand Panama

Check in process needs improvement. Breakfast options could use just a little improvement.

Thank you

Room was very clean

Wish they had more vegan options

I recently took a solo trip and, unfortunately, my experience was far from great. The glowing reviews are misleading, as it felt like the staff catered only to their own community. If you don’t speak Spanish, the receptionist won’t make much of an effort to communicate with you. When I arrived, my room wasn’t ready—even though check-in is supposed to be at 3pm and it was already 5pm. Ultimately, I was given a room with two queen-size beds, which seemed excessive for just one person. Housekeeping was disappointing as well. Each time my room was cleaned, the towels I’d used were taken but never replaced. On my last night, I waited almost 45 minutes after calling guest services for fresh towels, but no one ever brought them. Needing to shower, I had no choice but to go down to the lobby to ask for towels, which was incredibly frustrating. I’d strongly suggest bringing your own. Communication was another major issue most of the staff barely speak English. For a hotel that welcomes tourists, there should really be English speaking staff at the front desk. Trying to get information or assistance was always a struggle. Breakfast was also a letdown. I don’t eat pork, and they had no beef options, which was disappointing. Additionally, they never took my card for incidentals, which became an issue. Every visit to the pool bar resulted in being told I had to pay immediately because I had no card on file, forcing me to use cash every time very inconvenient. I wouldn’t return !

The room was nice the club floor was an additional perk. Very help and courtesy staff. Will be back in August. Hopefully as a repeat customer I get some perks see you in the summer

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Clean room

Staff is pleasant, standard buffet breakfast. They try to change it up a bit daily.

The breakfast had a variety of foods to choose from and house keeping is everyday

The rooms really need update The restaurant staff always rude and not friendly to work with and food always an hour time… even simple coffee or soup just takes time… if u expect foreign clients they need to be friendly… I had a bad experience that I would not recommend

The rooms are outdated and the temperature wasn’t pleasant. Very damp feeling and stuffy at times. Room service would clean room and remove dirty towels but wouldn’t leave clean ones. Had to call front desk daily to get clean towels. Food and beverage options were great. Staff ere grandma’s accommodating.

Everything stood out

Old room with smoke smelling, old lines, excellent bed, nerds renovation, superb breakfast.

The staff was great! Thebreakfast was great. The hotel itself was nice, but the room could do with some updating. The plumbing in the shower was loose and it was difficult to turn the shower on initially. The toilet made a very loud swishing noise after being flushed. The noise would continue for a minute or so before resolving. We decided not to flush the toilet at night because of the noise. The room was ice cold and the temperature on the thermostat could not be adjusted. We ended up just turning the thermostat off.

Yes

A nice hotel in the midst of renovations which will hopefully return it to its former glory. The spa staff were lovely.

Was amazing food was delicious and stay was great

Great property. Very clean and accessible everywhere. I highly recommend it.

Great staff. Great restaurants and bakery.