Astoria Plaza

Friendly staff, clean room and super awesome.

Everything perfect

We received the room we reserved but the room smells moldy like wet floor, we need to ask maintenance to spray with deodorizer & kitchen has flying knats. Plus, the elevator is the worst that you have to wait for so long just to go up or down. Hallway on every floor is hot, hotel is not centralized air conditioning same as in the rooms. It shouldn’t be rated as 4 Stars if some amenities are not there. One room has a King bed but its just 2 full size bed joint together that has a groove and made it hard to sleep if you roll over and end up in the middle, you will feel that it was 2 beds connected ti make it into a big bed. Seems like there’s always way too many employees at the front desk all the time but service is slow. For long term stay - its OK but it could be better, overall.

Nice room👍

Check-in experience: Smooth and the front desk staff was efficient, courteous, and friendly. I had 2 questions that she did not know the response to, and she quickly went to her supervisor and reached out to another team via phone to get the answer. Room: I have been staying at Astoria since the early 2000s. They have maintained the property pretty well but inconsistent experience between the two 2-br units. Rm1 - Kitchen is worn down, the unit smelled like a public bathroom, a couple of dining chairs had seen better days, one of the toilets had urine splashes that dried out, en suite was mouldy and shower was not working, bathrooms smelled awful, toilets had a lot of water stains that could use bleach! Rm2- Overall better than the other Each unit had 45-47" Sony/Samsung smart TVs, one in living room & one each in the bedroom. Breakfast buffet: Each room came with breakfast for 2, I hope it was for 4. Good variety. Staff was very attentive to the point that when my companion and I stood up to get more food, they cleaned it up but apologized when we got back to our seats. Water/coffee were served quickly. Ube champorado was so good! Check-out: Smooth, reasonable wait time. Staff asked for our feedback and seemed sincere in wanting to ensure it was addressed. Others: Cons - buffet area and lobby could be bigger. There should be more than 3 elevators servicing 35 floors. Dishwashing soap & sponge s/b included. Pro - customer service was top notch!

The staff were all wonderful

The staff!!

Nice

Spacious and clean rooms, excellent customer service. Everyone was eager to please. Kudos to the check in staff, concierge and Cafe astoria esp John Marc. We had the 2 bedroom suite which we enjoyed, gym and buffet breakfast with many options. Loved our room on the 31st floor even though the elevator was a little slow. Walking distance to Edsa Shangrila and Megamall. Grocery and restaurants nearby.

The room was clean and the staff was courteous.

Staff was very polite and kind. Room was clean and spacious. Elevator needs to be improved, Food at the restaurant was good though service should be improved.

Yes the room was spotless and the staff were courteous.

I did not have breakfast at Romulo because I had dinner at Romulo on the first night.

Yes staff very courteous n room spotless

Clean areas n room. God food Friendly staff

The kitchen is spacious with complete kitchen ware and appliances to use and clean however we did not have to cook.

This is our second year staying at Astoria. Our family of 5 stayed last year too. We got a 2 bedroom suite and paid for breakfast everyday and even met family there to celebrate my husband’s birthday at Astoria Cafe. They have great and friendly staff, meal buffet all day as needed and you can even arrange an airport shuttle at a reasonable rate. If you set your expectations regarding the build quality it meets the propose of our stay. A convenient place to be near family in Ortigas, a place near malls, access to the mall and a great base to meet friends. Don’t hesitate to book here. It’s clean. Elevators are quick. It’s dated but the friendliness of the staff and the amenities make up for it. You can even exchange dollars at the front desk for pesos, you’re just limited to $200/day. Our stay came with parking. They offer scheduled shuttle to the malls that we get to try. We will book with Astoria again :)

good value for the money paid

Overall, this was a good property. The staff were excellent—friendly and helpful throughout my stay. However, the hotel is located in a very busy area, which made traffic quite challenging most of the time.

Was okay overall.