Sercotel Gran Hotel Conde Duque

Hotels
8.6
/10
Very Good
871 reviews

What Guests Say About Their Stay

David

10.0
/ 10
This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!

KD

10.0
/ 10
Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.

KATHERYN

10.0
/ 10
The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.
In the Area
See Map
Plaza Conde Valle Suchil, 5, Madrid, Community of Madrid, Spain, 28015

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Sercotel Gran Hotel Conde Duque is a good choice when you are visiting Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sercotel Gran Hotel Conde Duque

Plaza Conde Valle Suchil, 5, Madrid, Community of Madrid, Spain, 28015
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Discover More About Sercotel Gran Hotel Conde Duque

Location


Staying at Sercotel Gran Hotel Conde Duque is a good choice when you are visiting Madrid.

About Sercotel Gran Hotel Conde Duque

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sercotel Gran Hotel Conde Duque exclusively for you.

Sercotel Gran Hotel Conde Duque is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Sercotel Gran Hotel Conde Duque.

All facilities in Sercotel Gran Hotel Conde Duque

Others Sercotel Gran Hotel Conde Duque
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Tours
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Business Facilities

  • Meeting rooms
  • Conference room
  • Business center
  • Conference center
  • Conference rooms
  • Computer station

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Reception hall
  • Parking (surcharge)

Transportation

  • Access to train station (surcharge)
  • Limo or town car service

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Library

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sercotel Gran Hotel Conde Duque

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 25 per night
  • Nearby parking fee: EUR 22 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sercotel Gran Hotel Conde Duque
141
Number of floors in Sercotel Gran Hotel Conde Duque
8
Another facilities in Sercotel Gran Hotel Conde Duque
Laundry service, Express check-in, Tours, Luggage storage, Express check-out

Frequently asked question in Sercotel Gran Hotel Conde Duque

What are available facilities at Sercotel Gran Hotel Conde Duque?
There are top facilites at Sercotel Gran Hotel Conde Duque such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sercotel Gran Hotel Conde Duque?
The standard check-in time at Sercotel Gran Hotel Conde Duque is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Sercotel Gran Hotel Conde Duque provide breakfast?
Yes, Sercotel Gran Hotel Conde Duque provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Sercotel Gran Hotel Conde Duque have?
Sercotel Gran Hotel Conde Duque is a 4.0-star hotel.
How many floors does Sercotel Gran Hotel Conde Duque have?
Sercotel Gran Hotel Conde Duque has 8 floors.
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More Reviews from Other Guests in Sercotel Gran Hotel Conde Duque

8.6
Very Good
From 871 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sercotel Gran Hotel Conde Duque

Number of reviews per page
20
40
Top reviews
Rachael
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location. Friendly staff
Assil
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room smells humidity and third bed was uncomfortable
Bashar
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent customers service, great atmosphere, room cleanness
Kevin
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hot water
Geronimo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean
Girlie
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Excellent hotel, service is good
Mehran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It’s an old outdated room. Will not stay again.
anna marie
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very accommodating
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!
Elizabeth
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Basic room was just that- very basic with no views. I requested a room next door to my sister. They confirmed but then gave us rooms around the corner from each other.
KD
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.
Read More
Pedro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Location
Monika
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??
KATHERYN
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.
Read More
Leticia
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great location, safe and beautiful. My only complaint is the lack of response to questions before arriving at the hotel. I asked about parking 3x and never got a response. I also requested 2 separate beds and got no response, but got a room with 2 beds when we checked in.
Consuelo
icon-Leisure
Leisure
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel is a very beautiful hotel, unfortunately I did not have a good experience because it seemed that by booking through Expedia I got the worst room in the hotel. I could be wrong, but that's the impression I got when I went to front desk and did not have a good response from the lady at the front desk. I had booked an interior room, which I don't remember seeing in the description, but not only was it an interior room, the view from the window was the fire stairs, and since it was the first floor, I was like in a hole. The breakfast was great.
Read More
Jamie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great area, close to the metro and allowed early check in. Only negative was the water pressure, it was fantastic until it wasn’t. I turned the shower on and before I could get in the whole bathroom flooded - note to future guests, do not turn the water on full blast the drain can’t keep up! Went down to the reception to ask for more towels they said they’d send someone up to assist with cleaning up all the water. An hour later no one had showed up to our room; went back to the reception and he noted he wrote my room number down wrong and someone would be up right away… another 45 minutes later with still no one, and by now we just want to go to bed; I went down and asked if I could just have the towels myself to clean it up. The reception apologized and then sent someone up within 5 minutes. That was the only negative experience at the hotel. Other than that, it was great
Read More
Preni
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Everything was great!
Nathan
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Had a fantastic time. The AC worked well & kept the room cool. Bed was comfy, shower was straightforward to use. My room was tidied up each day
Alberto
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Nice location and the staff is very friendly Especially Jesus and Alberto at the restaurant
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Sercotel Gran Hotel Conde Duque

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 871 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sercotel Gran Hotel Conde Duque

Number of reviews per page
20
40
Top reviews
Rachael
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location. Friendly staff
Assil
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room smells humidity and third bed was uncomfortable
Bashar
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent customers service, great atmosphere, room cleanness
Kevin
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hot water
Geronimo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean
Girlie
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Excellent hotel, service is good
Mehran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It’s an old outdated room. Will not stay again.
anna marie
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very accommodating
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!
Elizabeth
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Basic room was just that- very basic with no views. I requested a room next door to my sister. They confirmed but then gave us rooms around the corner from each other.
KD
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.
Read More
Pedro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Location
Monika
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??
KATHERYN
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.
Read More
Leticia
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great location, safe and beautiful. My only complaint is the lack of response to questions before arriving at the hotel. I asked about parking 3x and never got a response. I also requested 2 separate beds and got no response, but got a room with 2 beds when we checked in.
Consuelo
icon-Leisure
Leisure
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel is a very beautiful hotel, unfortunately I did not have a good experience because it seemed that by booking through Expedia I got the worst room in the hotel. I could be wrong, but that's the impression I got when I went to front desk and did not have a good response from the lady at the front desk. I had booked an interior room, which I don't remember seeing in the description, but not only was it an interior room, the view from the window was the fire stairs, and since it was the first floor, I was like in a hole. The breakfast was great.
Read More
Jamie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great area, close to the metro and allowed early check in. Only negative was the water pressure, it was fantastic until it wasn’t. I turned the shower on and before I could get in the whole bathroom flooded - note to future guests, do not turn the water on full blast the drain can’t keep up! Went down to the reception to ask for more towels they said they’d send someone up to assist with cleaning up all the water. An hour later no one had showed up to our room; went back to the reception and he noted he wrote my room number down wrong and someone would be up right away… another 45 minutes later with still no one, and by now we just want to go to bed; I went down and asked if I could just have the towels myself to clean it up. The reception apologized and then sent someone up within 5 minutes. That was the only negative experience at the hotel. Other than that, it was great
Read More
Preni
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Everything was great!
Nathan
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Had a fantastic time. The AC worked well & kept the room cool. Bed was comfy, shower was straightforward to use. My room was tidied up each day
Alberto
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Nice location and the staff is very friendly Especially Jesus and Alberto at the restaurant
Number of reviews per page
20
40