Sercotel Gran Hotel Conde Duque

Hotels
8.6
/10
Very Good
871 reviews

What Guests Say About Their Stay

David

10.0
/ 10
This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!

KD

10.0
/ 10
Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.

KATHERYN

10.0
/ 10
The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.
In the Area
See Map
Plaza Conde Valle Suchil, 5, Madrid, Community of Madrid, Spain, 28015

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Sercotel Gran Hotel Conde Duque is a good choice when you are visiting Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sercotel Gran Hotel Conde Duque

Plaza Conde Valle Suchil, 5, Madrid, Community of Madrid, Spain, 28015
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Discover More About Sercotel Gran Hotel Conde Duque

General


In Madrid (Chamberí)

Location


A stay at Sercotel Gran Hotel Conde Duque places you in the heart of Madrid, within a 15-minute walk of Gran Via and Plaza de España - Princesa. This hotel is 2.2 mi (3.6 km) from National Prado Museum and 2.3 mi (3.6 km) from Plaza Mayor.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Comillas Pontifical University - 0.5 km / 0.3 mi
Plaza de España - Princesa - 0.7 km / 0.4 mi
Calle de la Princesa - 1 km / 0.6 mi
Gran Via - 1.1 km / 0.7 mi
Teatro Coliseum - 1.1 km / 0.7 mi
Lope de Vega Theatre - 1.2 km / 0.8 mi
Plaza de Callao - 1.5 km / 1 mi
Plaza de Chueca - 1.5 km / 1 mi
Preciados Street - 1.5 km / 1 mi
Paseo de la Castellana - 1.6 km / 1 mi
Temple of Debod - 1.6 km / 1 mi
Plaza de Oriente - 1.6 km / 1 mi
Casino Gran Via - 1.7 km / 1.1 mi
Royal Theatre - 1.7 km / 1.1 mi
Royal Palace of Madrid - 1.8 km / 1.1 mi

The preferred airport for Sercotel Gran Hotel Conde Duque is Adolfo Suarez Madrid-Barajas Airport (MAD) - 15.1 km / 9.4 mi

Facilities


Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include babysitting (surcharge), gift shops/newsstands, and a banquet hall.

Business Facilities


Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Madrid? This hotel has 97 square feet (9 square meters) of space consisting of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.

Dining


Stop by salon de te for lunch, dinner, or brunch, where this bar/lounge specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 141 guestrooms featuring minibars and LCD televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets.

All facilities in Sercotel Gran Hotel Conde Duque

Fitness Center Sercotel Gran Hotel Conde Duque
Fitness Center
Functional Hall Sercotel Gran Hotel Conde Duque
Functional Hall
Common Space Sercotel Gran Hotel Conde Duque
Common Space
Lobby Sercotel Gran Hotel Conde Duque
Lobby
Accommodation Services Sercotel Gran Hotel Conde Duque
Accommodation Services

Hotel Services

  • Laundry service
  • Express check-in
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference center
  • Conference rooms
  • Computer station

General

  • Banquet
  • Reception hall
  • Parking

Transportation

  • Garage
  • Limo or town car service

Food and Drinks

  • Breakfast
  • Snack bar

Kids and Pets

  • Babysitting

Things to Do

  • Library

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sercotel Gran Hotel Conde Duque

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

Ecostars, Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, No rollaway/extra beds available, Cashless transactions are available
  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 25 per night
  • Nearby parking fee: EUR 22 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sercotel Gran Hotel Conde Duque
141
Number of floors in Sercotel Gran Hotel Conde Duque
8
Another facilities in Sercotel Gran Hotel Conde Duque
Laundry service, Express check-in, Luggage storage, Express check-out, Multilingual staff

Frequently asked question in Sercotel Gran Hotel Conde Duque

What are available facilities at Sercotel Gran Hotel Conde Duque?
There are top facilites at Sercotel Gran Hotel Conde Duque such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sercotel Gran Hotel Conde Duque?
The standard check-in time at Sercotel Gran Hotel Conde Duque is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Sercotel Gran Hotel Conde Duque provide breakfast?
Yes, Sercotel Gran Hotel Conde Duque provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sercotel Gran Hotel Conde Duque
Sercotel Gran Hotel Conde Duque has a 4.0-star rating.
How many floors does Sercotel Gran Hotel Conde Duque have?
Sercotel Gran Hotel Conde Duque has 8.
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More Reviews from Other Guests in Sercotel Gran Hotel Conde Duque

8.6
Very Good
From 871 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Sercotel Gran Hotel Conde Duque

Number of reviews per page
20
40
Top reviews
Benedict
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lots of disturbing noises from water pipes during the night make it difficult to sleep. Otherwise, it's an extremely clean and tidy hotel with helpful staff.
Carlos Santana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

clean room, helpful staff cold air trhugh unfixed window
Sheetal
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Courteous staff, clean rooms, good view
Lina
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room had terrible sound insulation. I could literally hear conversations in the room next door, as well as every time the guests above me used the shower, bathroom, or ran the water. On top of that, I could hear cleaning staff in the hallways and other noises throughout the day. I stayed 5 nights and didn’t have a single good night’s sleep. The mattress made things worse. It was extremely uncomfortable, with noticeable indentations on both sides, creating a raised “mountain-like” effect in the middle. And the pillows were a whole different story. One was super thin, paper thin, and the other was too thick! The room itself was uncomfortably small. There was no space to open my luggage except on the desk, which I had to constantly move things around on whenever I needed the surface. The closet was tiny, and the room lacked basic amenities I would expect from a 4-star hotel, such as an iron and ironing board, hot water kettle, and coffee machine. I was also surprised by the hotel’s welcome message, which essentially warned guests not to trust the cleaning staff and advised that all valuables be kept in the safe. For a 4-star hotel, this felt very off-putting. Overall, I don’t think the stay was worth the price. On a positive note, the location is fantastic. There’s a metro station just 5 minutes away, the city center is walkable in 20–25 minutes, and there are plenty of convenience stores and restaurants nearby.
Read More
Andrew
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

A comfortable stay at the heart of Madrid.
Rachael
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great location. Friendly staff
Assil
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room smells humidity and third bed was uncomfortable
Bashar
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent customers service, great atmosphere, room cleanness
Kevin
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hot water
Geronimo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Clean
Girlie
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Excellent hotel, service is good
Mehran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

It’s an old outdated room. Will not stay again.
anna marie
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very accommodating
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!
Elizabeth
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Basic room was just that- very basic with no views. I requested a room next door to my sister. They confirmed but then gave us rooms around the corner from each other.
KD
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.
Read More
Pedro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Location
Monika
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??
KATHERYN
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.
Read More
Leticia
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great location, safe and beautiful. My only complaint is the lack of response to questions before arriving at the hotel. I asked about parking 3x and never got a response. I also requested 2 separate beds and got no response, but got a room with 2 beds when we checked in.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Sercotel Gran Hotel Conde Duque

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 871 reviews
Cleanliness

9.0

Room Comfort

8.4

Location

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sercotel Gran Hotel Conde Duque

Number of reviews per page
20
40
Top reviews
Benedict
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lots of disturbing noises from water pipes during the night make it difficult to sleep. Otherwise, it's an extremely clean and tidy hotel with helpful staff.
Carlos Santana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

clean room, helpful staff cold air trhugh unfixed window
Sheetal
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Courteous staff, clean rooms, good view
Lina
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The room had terrible sound insulation. I could literally hear conversations in the room next door, as well as every time the guests above me used the shower, bathroom, or ran the water. On top of that, I could hear cleaning staff in the hallways and other noises throughout the day. I stayed 5 nights and didn’t have a single good night’s sleep. The mattress made things worse. It was extremely uncomfortable, with noticeable indentations on both sides, creating a raised “mountain-like” effect in the middle. And the pillows were a whole different story. One was super thin, paper thin, and the other was too thick! The room itself was uncomfortably small. There was no space to open my luggage except on the desk, which I had to constantly move things around on whenever I needed the surface. The closet was tiny, and the room lacked basic amenities I would expect from a 4-star hotel, such as an iron and ironing board, hot water kettle, and coffee machine. I was also surprised by the hotel’s welcome message, which essentially warned guests not to trust the cleaning staff and advised that all valuables be kept in the safe. For a 4-star hotel, this felt very off-putting. Overall, I don’t think the stay was worth the price. On a positive note, the location is fantastic. There’s a metro station just 5 minutes away, the city center is walkable in 20–25 minutes, and there are plenty of convenience stores and restaurants nearby.
Read More
Andrew
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

A comfortable stay at the heart of Madrid.
Rachael
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great location. Friendly staff
Assil
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room smells humidity and third bed was uncomfortable
Bashar
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent customers service, great atmosphere, room cleanness
Kevin
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hot water
Geronimo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Clean
Girlie
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Excellent hotel, service is good
Mehran
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

It’s an old outdated room. Will not stay again.
anna marie
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Very accommodating
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This hotel was very clean and well maintained. The staff were friendly, and it has a nice gym. We did not eat there, but the food service areas looked very nice too. I would stay here again!
Elizabeth
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Basic room was just that- very basic with no views. I requested a room next door to my sister. They confirmed but then gave us rooms around the corner from each other.
KD
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Great (firm, but comfy) bed, good access to fresh/outdoor air, a mini fridge, kettle & nespresso maker (in an 'upgraded' room at least). Quiet area with good access to Metro & tourist spots, so a really nice balance. Walls could be thin when neighbors came back post-bar-hopping but most of the time it was really quiet. Wifi (top floor) was a bit slow. Nice open staircases for use instead of elevator if you wanted to. Breakfast didn't change much daily, but had an extremely wide variety so it wan't a problem (I stayed almost a week for a professional meeting), and they had GF bread if you requested. Addressing an earlier review, the water itself is fine, just a bit of lingering sewer gas occaisionallly (common, not a problem). Overall a really good stay, and I'll definitely re-book the next time I am in Madrid.
Read More
Pedro
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Location
Monika
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The hotel was really nice old world charm and close proximity to shopping for walking, etc. Only draw back was one of the elevators wasn't working and had to drag suitcases up/down flights of stairs which was not ideal. Also breakfast was always cold??
KATHERYN
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The hotel felt tucked away from high traffic with a park just across the street. Yet it was a convenient walk to so many restaurants and shops. The staff was incredibly helpful and spoke excellent English, which was not common at other locations in Madrid. There were two elevators; however, the elevator that was located on ground level was not working. We had to carry our luggage up a short flight of stairs to the working elevator that could only hold two people with luggage at a time. It is a small hotel, so even being on the seventh floor, the wait wasn't too long for an open elevator. We enjoyed a quick bite and drink at the restaurant, which is so convenient.
Read More
Leticia
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great location, safe and beautiful. My only complaint is the lack of response to questions before arriving at the hotel. I asked about parking 3x and never got a response. I also requested 2 separate beds and got no response, but got a room with 2 beds when we checked in.
Number of reviews per page
20
40