Sercotel Gran Hotel Conde Duque

Rooms are a bit small but otherwise great.

Very clean and comfortable.

an old building with poor climate control options. The triple room was not that good and I would not stay in a triple room again.

Wonderful location, incredibly helpful staff and a great gym!

Buen tamaño de habitación, limpia y muy buena ubicación. Personal muy agradable y atentos

Close enough to sightseeing attractions (easily reached by metro or taxi) but in a quiet neighborhood near a park. Staff was very helpful and accommodating. The room was clean with a lovely shower and comfortable bed. The breakfast buffet was well worth it. There were lots of options from pastries to cereal, yogurt, fruit, breads, ham, cheese etc. Coffee, juice and water plus churros! So yummy you won’t need to eat again until dinner!

Excellent breakfast, some warm items not just continental, fresh orange juice from one of those machines. Very stylish hotel, might get a little warm in summer I suspect but I was there in March and it was cool enough with 17/18 degrees outside.

Very nice

On a main road with shops, few bars.

clean room, great breakfast optional. no free bottle of water in room, no garbage can in room. dumpster in front of property

Lots of disturbing noises from water pipes during the night make it difficult to sleep. Otherwise, it's an extremely clean and tidy hotel with helpful staff.

clean room, helpful staff cold air trhugh unfixed window

Courteous staff, clean rooms, good view

The room had terrible sound insulation. I could literally hear conversations in the room next door, as well as every time the guests above me used the shower, bathroom, or ran the water. On top of that, I could hear cleaning staff in the hallways and other noises throughout the day. I stayed 5 nights and didn’t have a single good night’s sleep. The mattress made things worse. It was extremely uncomfortable, with noticeable indentations on both sides, creating a raised “mountain-like” effect in the middle. And the pillows were a whole different story. One was super thin, paper thin, and the other was too thick! The room itself was uncomfortably small. There was no space to open my luggage except on the desk, which I had to constantly move things around on whenever I needed the surface. The closet was tiny, and the room lacked basic amenities I would expect from a 4-star hotel, such as an iron and ironing board, hot water kettle, and coffee machine. I was also surprised by the hotel’s welcome message, which essentially warned guests not to trust the cleaning staff and advised that all valuables be kept in the safe. For a 4-star hotel, this felt very off-putting. Overall, I don’t think the stay was worth the price. On a positive note, the location is fantastic. There’s a metro station just 5 minutes away, the city center is walkable in 20–25 minutes, and there are plenty of convenience stores and restaurants nearby.

A comfortable stay at the heart of Madrid.

Great location. Friendly staff

Room smells humidity and third bed was uncomfortable

Excellent customers service, great atmosphere, room cleanness

Hot water

Clean