Arsma Hotel

Poor customer service. Wouldn’t stay there

Fantastic hotel. Great spaciousand comfortable room, and the hotel had many amenities. Free parking, great staff, free snacks throughout the day and a night snack, good quality breakfast buffet with many options. Had a gym and ping pong table room, foosball table, games room with a Switch although we did not play. Also had a darts board however this was under maintainance during our stay which was disappointing. Good location a short walk from the night market and city centre. Very good hotel, especially for the price. Would stay here again.

Breakfast has a lot of a choice. Room is very clean and the upgraded parking is easy.

Clean rooms! Includes amenities like mid-day snacks and tea. Comfortable walking distance from Dongdamen Night Market.

很好的住宿體驗，爾後出差還是會選擇。 唯一個小缺點，就是浴室免治馬桶前後洗淨都故障無法使用，其他都很好

We booked 2 nights with breakfast via Hotels.com But hotel front desk deny

1. 廁所浴室及吹風機 非常乾淨、清潔用品及乳液的味道品質也不錯。2.床、枕頭很舒服！3. 早餐不錯！4. 有提供下午茶，但宵夜數量不足。5. 有停車場場（非常重要）、6. 地點好。

Centrally located property with a traditional Chinese flair. The rooms are comfortable and well sized. Staff are courteous and helpful. The amenities are good for families with smaller children. The hotel provided us with plenty of complimentary nourishment from Asian style breakfast, to afternoon tea and sweets, and even late night snack.

We stayed here for three nights and had a very pleasant experience overall. The hotel feels very comfortable, with generously sized bedrooms and bathrooms. As a four-star hotel, it offers complete facilities and thoughtful design, and the interior décor is tasteful and well maintained. The location is also convenient—only a 5–6 minute walk to the city’s most famous night market, with a large supermarket nearby. The staff are very friendly and welcoming. One thoughtful touch we really appreciated was that the hotel provides complimentary late-night soup for guests every evening, which felt very warm and caring. The only drawback is that the windows in the room cannot be opened at all. I personally prefer to open the windows daily for ventilation, especially in humid climates, so this was a small downside for me. Overall, this hotel offers excellent value for money and is a very good choice.

We stayed here for three nights and had a very pleasant experience overall. The hotel feels very comfortable, with generously sized bedrooms and bathrooms. As a four-star hotel, it offers complete facilities and thoughtful design, and the interior décor is tasteful and well maintained. The location is also convenient—only a 5–6 minute walk to the city’s most famous night market, with a large supermarket nearby. The staff are extremely friendly and welcoming. One thoughtful touch we really appreciated was that the hotel provides complimentary late-night soup for guests every evening, which felt very warm and caring. The only drawback is that the windows in the room cannot be opened at all. I personally prefer to open the windows daily for ventilation, especially in humid climates, so this was a small downside for me. Overall, this hotel offers excellent value for money and is a very good choice.

Breakfast offerings were great but more fruit and some muesli would be great

Staff were great

The staff were very nice, however, we changed rooms 3 times due to issues of Mold and Smell. The first room had broken air vents that had black mold growing inside of them, and the second room had a horrible smell. When we were changed to the second room, it was actually a downgrade into a smaller room with no view and although I alerted the staff about this they insisted it was the same size and rate. That smaller room had a horrible smell and so I went back down to complain and asked for a refund, as I was ready to go find a different accommodation. They refused to refund me and then offered me an "upgrade" on the room which was exactly the room I had originally booked but a few doors down, which had mold as well just less of it in the vents and luckily no smell. (They did not offer me that room first because they said they were fully booked... clearly not true). Regardless we accepted the 3rd room because we were not willing to fight anymore and were exhausted from driving. The breakfast was great and the service of the staff for breakfast was exceptional. The head of the restaurant who seated us showed us around and she went out of the way to give us recommendations for the cuisine as we were not familiar with all of the offerings. All in all the staff did try their best working with what they could, and we did not feel as if they had ill intentions. SO, although the hotel is listed as a 4 star, I would suggest staying elsewhere for the same price or less (many options).

The property is beautiful. It is very close to a dongdamen night market. Also, it was safe to walk back to hotel from market at night.

Nice hotel with a 70s feel. Clean and very friendly staff.

I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too.

Very spacious hotel room. Very nice breakfast. Love it.

Rooms were good size. Staff were friendly and helpful. Towels were a little worn. We stayed in our room till after 12;00 noon and requested room clean up but no one came to clean the room.

The hotel is under renovation in some areas. We had a good stay at the hotel.

非常好的體驗，雖然很多地方都在整修，但飯店很貼心的延長下午茶時間到晚上以作為補償。下午茶的燒仙草很棒，旁邊提供添加的各種豆料也很新鮮。早餐也很棒，有很多當地的特殊小吃。