DoubleTree by Hilton New York Times Square West

Room was very dirty and smelly. I have allergies so had to leave the hotel

Great location, Starbucks is one block away, Times Square 2 blocks away. Within walking distance to all major attractions, 20 mins walk from Bryant Park and 5th avenue. Lots of great food options nearby. Hotel rooms are clean, spacious. Only downside is there is no fridge or microwave in the rooms but a microwave is available upon request. Staff is extremely courteous, I received a free upgrade to my room on check in. Would definitely stay again.

Ultimately, the room in this hotel was clean and in a quiet corner with a view other than of the Port Authority Bus Terminal. If you need to stash your bags before you check in, giving a tip to the bellman is highly recommended for speedier service. Plus you should tip bellmen anyways.

Great location!!!

- Clean - Accommodating staff - Respectful staff - Efficient staff The bar could be improved, as the limited menu and breakfast options were disappointing. However, overall, we had an excellent time. The establishment was safe and conveniently located near numerous tourist attractions.

Nice stay . No complaints other than the carpet i our room was very worn and needs replacing. The staff was fantastic, very friendly and helpful.

Not at all what I expected. Arrived on Tuesday evening late on to be sent to an upgraded room apparently a room with two beds is an upgrade when I booked a queen room. The reception team at the hotel although friendly insisted this was an upgrade due to it having two beds inatead of one. I had to insist I wanted what I paid for a queen room. The beds were very comfy but the hotel on a whole was in a state of untidyness and needs a redecorating. On arivel the music in the hotel lobby was so load I couldn't hear my self think. I have to add that that staff were friendly and this is no fault of there own.

We prepaid for a King room and when we got there the front desk said they (Maia) were sold out. Offered us what she claimed was a bigger room… it wasn’t to us… we are both tall so the “upgraded double bed” room was not bigger. She (Maia) told us we could push the beds together which was a complete lie bc the beds are stuck on the wall with a nightstand in the middle! The iron board was broken. There is no microwave or fridge in the room. The best thing was we were only staying here one day!

Staff was amazing :) and so helpful

Would have liked a closer self-parking option, but that is out of your control. Staff was very courteous and friendly. Only issue was the rooftop bar closed before 12, and we were told they would be open until 2. The female staffer up there was not very nice in telling us they were closed. It was hard to know why when the DJ was still playing music and there were a few people sitting near the bar area. Only other issue was shower head water pressure. The night before we stayed at Hilton Penns Landing, and that shower was amazing!

Hotel was in a good location but our shower wouldn’t drain and would flood the bathroom everytime we used it.

Very nice place to stay

My room has a leak in it

Stayed

Great hotel, comfy beds, clean rooms and fantastic staff. Can’t speak highly enough of your staff member Sata who came to our rescue in the lobby when my daughter fainted. She was incredibly helpful and made sure we had everything we needed. Would definitely recommend this hotel for anyone wanting to stay in New York close to subways and walking distance to most attractions.

No complaints. Clean, polite staff, great location.

Room was adequate and clean. Small but typical for New York area. Rooftop bar with great views. Only one elevator (left side) goes up to the top floor. Lobby gets crowded at check in time and elevators can be an issue due being small, so bring patience. Overall stay was fine, close to subway station and walkable to other major sights. Plenty of food options very close by. Would stay again if in the area.

This was my first time to New York. I had no idea where to stay but followed a lot of the comments before on this place and the price was great! Location was about a 5 minute walk to time square, 20 minute walk to the Empire State Building, food and shopping all around. And on top of that the staff was so sweet, and genuine. The rooftop bar was a plus just to sit up there and enjoy the view of the city without it being overcrowded. I will definitely be returning here!

It was clean and staff was nice. The rooms are so little and the area is not good at all.

Girl that checked us in was exceptional