Seneca Niagara Resort & Casino

Love this place!

Excellent

The staff at check in corncerge

Great location for the falls. Steak house was great so was the restaurant Koi. Our air conditioner went bad on our second day and flooded the floor. They put us in a corner room for our last night. No room service so if you need towels or coffee packets you have to tell them. We either drive or took an Uber even though the park and rainbow bridge are walkable the neighborhood is sketchy, especially at night.

I had problems from the second I got in there. I often stay in hotels. I certainly do gamble in casinos, and this is probably the worst one and experience. I have had certainly would never recommend or go back. There are many reasons, mostly staffing and quality.

When you first walk in the hotel, the smell of cigarettes hit you in the face. They have the casino which allows smoking in some areas and the smell travels to the front door. Besides that, I must say check-in was a breeze. I was very happy with our room. I could smell it had been cleaned and the size was pretty good. The bathroom was pretty big and the beds were comfortable and clean. We stayed in a non-smoking section and had no issues. If you love to gamble, you will love this hotel. Everything is downstairs and you dont need to go out. We ate at the 3 Sisters Restaurant and the food was really good. Great portion sizes! Overall, our stay was pleasant and I would come back.

Very under staffed and front desk people were extremely rude. They kept “changing” their late checkout policy. Every staff that I spoke to provided different information. The 9.8 rating on Expedia is misleading, I will never stay at this property again. Want to reiterate - very rude and inhospitable customer service.

This fit our need for an overnight stay.

The price for the room was somewhat higher than expected and the ad for the room was extremely misleading. We wouldn't have paid what we did if we knew the room wasn't what we expected. The staff at reception wasn't very helpful with this either. They blamed it on the booking company that we went through and said we should have used the web site directly to the hotel. There was nothing saying that on the web site. All in all not very happy with the accommodations here.

It's the best spot in Niagara Falls on the American side. We had a view and got to see the fireworks from our hotel room every night. The one major downfall was you could really smell the smoke from the smoking casino at night. We couldn't hangout at the lobby bar because the smell was so strong. Breakfast buffet was limited. We didn't try any of the other resturants.

Smelled like terrible smoke, jacuzzi tub was dirty, sheets smelled, food left in hallway all day and night, cups of cigarettes left in stairway

No room service. Stayed 2 nights. Property smelled like smoke in most areas. Something to consider if you don’t smoke or are bothered by the smell.

Love the facility and the staff were great. I will definitely recommend this place to anyone. The only thing I didn’t like was that there were no convenient stores around except for a gas station, but you can’t put that on the hotel.

Property was okay. Restaurants were not very good and front desk not very helpful or friendly. Would recommend staying on the Canada side. 2 stars for the casino and casino staff

Every thing about this property is amazing! Great location and absolutely beautiful! Great choice of restaurants! We stayed there to see Niagara Falls and the location is in actual walking distance!

Nice property

Such a beautiful property

I checked in over Labor Day weekend for my 30th birthday. I paid for a corner room and originally got lucky to have a view of the river, not the Canadian side just the river. Anyway, the room was terrible. Sheets felt like sandpaper, there were cigarette holes in the curtains. Curtains also weren’t on the track so they wouldn’t close properly. Last thing for this room, I ran the hot tub and the pipe busted and flooded my room and the room below me. They ended up moving me to a room with a view of the parking garage. This room though had clean sheets that didn’t feel like sandpaper. However, it was a downgrade since the view was worse, the curtains also weren’t on the track, not all the lights worked, and there was an exposed near the base of the curtains that had wires sticking out. No “do not disturb sign” anywhere to be found, but it wouldn’t have mattered since they didn’t touch my room until I checked out. OH, and the deadbolt did nothing in the second room. You could still open the door from the outside with it “locked”. Any request I made for compensation, credits, or anything to make up for this were denied by the property. They also took way too much money for the resort fee and couldn’t refund me until I checked out.

Excellent location to the falls. Very walkable. Free parking in a garage. Hotel was very nice & clean. Our room was on the 10th floor & we were able to watch & hear the fireworks every night.

It’s the best hotel in town there. Don’t even have to leave the hotel.