Finnegans Hotel

This hotel that you sold me no longer exists and is now owned by someone else and has a new name - I have informed you twice and provided evidence and yet you are still selling a nonexistent hotel weeks later

Great staff, but the property needs refurbishing and cleaning. Many things are dingy, not working and outdated. Great location in the middle of everything. If you’re looking for peace and quiet, you won’t find it here. If you’re looking to be in the action for a very cheap price and an ok private en-suite room this is for you.

The thing about this Hotel that I appreciated the most was the staff. They all went above & beyond for me, my partner, and friends during our stay. They were extremely accommodating to our specific needs of the trip. Arranging taxis, tours, and syncing up our booking with our friends etc. Viet was extremely welcoming and informative during our entire stay. He gave tons of amazing recommendations for food and sites to see. The rooms were extremely clean and cozy. The breakfast and coffee served here was also awesome! The banana pancakes are a must try! I will definitely be returning to Finnegans hotel when I return to Hanoi!

Great location. Family ran business, lovely to see everyone working together.

This is a wonderful family owned hotel. The owner was so friendly and accommodating. He helped me easily book a car to the airport and at an incredibly reasonable price, no rip offs here! They also offered to print out my boarding pass (something I didn’t even think to ask.) The staff was always so friendly through my whole stay and the rooms were comfortable and clean! My only complaint would be, certain sides of the hotel boarder with the hostel next door so if you are a light sleeper it could be a problem. Just be sure to ask for a quieter room and you’ll be golden! I will definitely be returning on my next visit to Hanoi! :)

Pros-Late check in was great, clean quiet room, good AC, Cons-no windows in room, beds harder than what I am used to, my daughter thought they were comfy though

Did not have a room available for me at check in, despite being booked many days out. Also would not give me a refund. Could not even find my reservation despite me having confirmation number from Expedia.

The to was clean and close to restaurants and attractions. The staff were friendly and helpful.

The staff, the welcome, the advise, the breakfast, the shower, the list is as large as the heart of the proprieters. Stay there!

The manager was extremely helpful. He gave me a map and great suggestions of where to eat in the city. The hotel is in an exciting area with lots of food, bars and clubs. I would strongly recommend staying here, especially if you like to party at night. It’s cheap too.

nice stuff

I have never felt safer or more comfortable or better taken care of in any hotel. Just exceptional in every way. The staff are lovely and kind and super helpful, and the hotel and associated travel agency are run like clockwork. I wouldn't hesitate to recommend this hotel to anyone looking for an outstanding hotel experience -- just like home only better than home!

Very friendly staff. Great location. The hotel was very clean.

The property was centrally located and the room was beautifully decorated. The elevator was a nice feature and the staff was friendly.

Most shocking hotel service at Finnegans in Hanoi!! This was not the usual treatment one expects in Vietnam. The lobby manager was horrible!!! We are three travelers and I (male) booked this hotel since it had a "Fabulous 8.6 Rating" and was close to our previous V Maison Hotel, who were booked and had no spare rooms for the mother-daughter to change in. We needed a place to house our luggage and change clothes for last-minute massage and shopping, before flying out on the redeye. However, the Finnegans manager refused access for the senior to retrieve her luggage. I was appalled! I told him I would not use the room so he could still keep the two-person occupancy rule, but he still refused since my name was on the booking. His behavior was most shocking and unacceptable. Every Viet hotel we had stayed at provided excellent service—more typical was they go out of their way to please us. For example, Cherry at Holiday Villa in Hoi An helped arrange a taxi to get us out of this horrible hotel experience. (This same manager also scolded a young family of four for touching the aquarium display set out at the street entrance—they were drawn by the fish in the tank.) And when we asked for his name and his managers/owners, he refused to provide us the info to document this tragic incident. Please DO NOT stay at this hotel!

The stay was amazing. the location is also perfect. The hosts were very helpful and accommodating. The WiFi could be improved though.

Stayed 2 nights and they looked after our luggage for a third when we did a Halong Bay cruise. Lovely, helpful staff. Great breakfast, freshly cooked to order. Only concern was that we organised a transfer and when we got to the corner of the street where the hotel was, the owner came to meet us and take us along to the hotel. Fine, except that we didn't know where we were or who he was. He opened the door of the taxi and my first reaction to close and lock the taxi door. I know he was being helpful but a message to say this would happen wouldn't have gone amiss. I was a bit scared, to be honest.

Hôtel staff are incredibly helpful, we arranged our Halong Bay and Sapa tours through the hotel and had the best experience possible, stay in a Homestay for a unique Vietnamese experience ! If ever in Hanoi, this is the place! Home away from home ! Thanks Thé for your hospitality! Father & son backpacking thru Vietnam Dan & Andrew from Québec, Canada

It is the worst hotel among the 30 hotels I have visited. The male staff is unkind and bully. The air conditioner was dusty and very old. It is located in the alley and taxis can not enter. The janitor also visits the stop mode. It was the worst hotel of my life.

Location was great and room was as pictured. Only thing to note is that you have to ration your hot water usage. There are individual tank heaters for each room and it's a very small tank. Once we figured out the hot water situation, all was fine. The staff is very willing to help and the included breakfast options are great!