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Gem Premier Hotel & Spa

Hotels
8.6
/10
Very Good
952 reviews

What Guests Say About Their Stay

Verified traveler
10.0
/ 10
Lovely boutique hotel with best services . All staff were amazing, so welcoming and helpful,
Verified traveler
10.0
/ 10
It’s been a wonderful holiday and fabulous hotel to stay in. We spent two nights in this hotel and we like it so much. Love the room, we had a big room with a small private balcony and the bath tub is so nice.. Peoples in the hotel are extremely friendly and nice and they arranged our Honey Package. Tom was amazing responding to emails and any changes we thought about. I must add that we actually only booked about 4 weeks before the trip! He quickly replied with a suggested Itinerary (with what we had asked to do & what she suggested) which worked out perfectly! We went to Ha Giang..Hoi An...Hue... Saigon...a 7 night Mekong river cruise on "The Jahan"....Siem Reap (20days). All transfers, hotels, tours, drivers & guides were excellent. The cruise was truly amazing & would highly recommend it.
Verified traveler
10.0
/ 10
Vilken underbar personal alla var glada och hjälpsamma ett extra plus till Jenny hon hjälpte till med allt från information till problem med laptopen på rummet. Rummet var rymligt likaså badrummet, sköna sängar och bra städning. Restaurangen ok frukosten hade allt att önska och de odlade egna grönsaker i köksträdgården. Massagen den bästa vi fick i Vietnam. Läget var lugnt och bra mellan stranden och stan. Cyklar lånades ut gratis och 5 min till stan.
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In the Area
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54 Ngo Huyen Street, Old Quarter, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 110210

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Gem Premier Hotel & Spa is a good choice when you are visiting Hang Trong Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Gem Premier Hotel & Spa

54 Ngo Huyen Street, Old Quarter, Hang Trong Ward, Hoan Kiem District, Hanoi, Vietnam, 110210
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Discover More About Gem Premier Hotel & Spa

Location


Staying at Gem Premier Hotel & Spa is a good choice when you are visiting Hang Trong Ward.

About Gem Premier Hotel & Spa

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Gem Premier Hotel & Spa exclusively for you.

Gem Premier Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Gem Premier Hotel & Spa is the right place to stay.

All facilities in Gem Premier Hotel & Spa

Others Gem Premier Hotel & Spa
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Transportation

  • Access to train station (surcharge)
  • Bus/truck parking
  • Limo or town car service
  • Ski Shuttle (Surcharge)
  • Shopping center shuttle (surcharge)
  • Area shuttle with surcharge
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Valet parking (surcharge)

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

General

  • Reception hall
  • Parking
  • Terrace

Business Facilities

  • Meeting facilities
  • Business center
  • Computer station

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Nearby Facilities

  • Souvenir shop
  • ATM/Banking

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Spa

In-room Facilities

  • TV

Accommodation Policy & General Information in Gem Premier Hotel & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Valet parking fee: VND 180000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 399000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Guests must transfer via Airport shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 05:30
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 05:30 - to 12:00
Available rooms at Gem Premier Hotel & Spa
39
Number of floors in Gem Premier Hotel & Spa
7
Another facilities in Gem Premier Hotel & Spa
Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service

Frequently asked question in Gem Premier Hotel & Spa

What are available facilities at Gem Premier Hotel & Spa?
There are top facilites at Gem Premier Hotel & Spa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Gem Premier Hotel & Spa?
The standard check-in time at Gem Premier Hotel & Spa is starting from 14:00 - 05:30 while the latest check-out time is at Before 12:00
How many stars does Gem Premier Hotel & Spa have?
Gem Premier Hotel & Spa is a 3.5-star hotel.
How many floors does Gem Premier Hotel & Spa have?
Gem Premier Hotel & Spa has 7 floors.
How many rooms does Gem Premier Hotel & Spa have?
Gem Premier Hotel & Spa has 39 rooms in total.
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More Reviews from Other Guests in Gem Premier Hotel & Spa

Overall Ratings & Reviews Gem Premier Hotel & Spa

Traveloka (5)
Other sources (947)
8.6
Very Good
From 947 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Gem Premier Hotel & Spa

Number of reviews per page
20
40
Top reviews
Dustin
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Bruce
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Soleil
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Read More
Ahmad
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Good 👍
William
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Read More
Derrick
6.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Sam
icon-Leisure
Leisure
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Dirty, noisy, staff never around.
Pancy
4.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Cheryl
4.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Read More
Verified traveler
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Kelsey
4.0
/10
Reviewed 92 week(s) ago

Hotels.com verified review

We arrived to be told there were no available rooms despite having pre booked and payed.
Johanna
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Read More
Liam
8.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Read More
Kiem duc
icon-Leisure
Leisure
6.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Sara
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Read More
Rajanayagam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
ALEXANDER
8.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
CHAU
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Clean
Lan Anh
4.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Number of reviews per page
20
40

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Others 4 Gem Premier Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Gem Premier Hotel & Spa

Traveloka (5)
Other sources (947)
8.6
Very Good
From 947 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Gem Premier Hotel & Spa

Number of reviews per page
20
40
Top reviews
Dustin
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Bruce
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Soleil
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Read More
Ahmad
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Good 👍
William
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Read More
Derrick
6.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Sam
icon-Leisure
Leisure
2.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Dirty, noisy, staff never around.
Pancy
4.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Cheryl
4.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Read More
Verified traveler
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Kelsey
4.0
/10
Reviewed 92 week(s) ago

Hotels.com verified review

We arrived to be told there were no available rooms despite having pre booked and payed.
Johanna
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Read More
Liam
8.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Read More
Kiem duc
icon-Leisure
Leisure
6.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Sara
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Read More
Rajanayagam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
ALEXANDER
8.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
CHAU
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Clean
Lan Anh
4.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Number of reviews per page
20
40