We stayed here for 2 nights. The hotel is conveniently located in the old quarter, amidst many stores and restaurants. We walked to the lake multiple times, and stopped to look at many souvenir shops. A very lively area to explore. The hotel staff are the most courteous and welcoming that I’ve come across. The breakfast had many choices and all served very well. Our room had 2 windows, but one faced a wall and the other one was very small, so there wasn’t much natural light.
We had a great time in Tam Coc, Halong and Mai Chau, thanks to Jenny, with whom we booked three trips. The majority of the guides were very friendly, and the chosen itineraries allow to get away from the crowds and be active (hiking, kayaking, biking...) with wonderful sights.
This is one of the best hotels we stayed in over 6 months travelling in South East Asia! The staff are so helpful and friendly, especially Jenny who helped us to book a trip to Halong bay 2 days 1 night , Hoalu- trang An 1 day tour and Sapa 2 days 3 nights which was brilliant value, and a fantastic trip. We stayed here for about two weeks as we kept extending our stay because we loved it so much.
The hotel is so clean, the rooms are lovely with flowers on your bed on arrival, and they always have fruit and drinks for when you arrive, which is lovely when you have travelled a lot. The location of hotel was convenient, close to all attractions and food recommendations
Kindness is not the word, I am so thankful to these two members of staff, they saved us in our hour of need and we can only say thank you!!!
Hanoi Gem Hotel is well positioned in the heart of the Old Quarter of Hanoi, close to many attractions: Hoan Kiem Lake, St Joseph's Cathedral, Water Puppet Theatre, Night Market, restaurants and bars. The room was well appointed with a 2-way bathroom, very comfortable bed and good amenities. The staff were very helpful and nothing was too much trouble for them. It's a fairly new hotel, recently renovated and with free wifi throughout. I will stay there again and highly recommend the Hanoi Gem Hotel for your stay in Hanoi.