Gem Premier Hotel & Spa

Khách Sạn
8,6
/10
Rất tốt
952 đánh giá

Khách nói gì về kỳ nghỉ của họ

Verified traveler
10,0
/ 10
We stayed here for 2 nights. The hotel is conveniently located in the old quarter, amidst many stores and restaurants. We walked to the lake multiple times, and stopped to look at many souvenir shops. A very lively area to explore. The hotel staff are the most courteous and welcoming that I’ve come across. The breakfast had many choices and all served very well. Our room had 2 windows, but one faced a wall and the other one was very small, so there wasn’t much natural light. We had a great time in Tam Coc, Halong and Mai Chau, thanks to Jenny, with whom we booked three trips. The majority of the guides were very friendly, and the chosen itineraries allow to get away from the crowds and be active (hiking, kayaking, biking...) with wonderful sights.
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TonyHong
10,0
/ 10
This is one of the best hotels we stayed in over 6 months travelling in South East Asia! The staff are so helpful and friendly, especially Jenny who helped us to book a trip to Halong bay 2 days 1 night , Hoalu- trang An 1 day tour and Sapa 2 days 3 nights which was brilliant value, and a fantastic trip. We stayed here for about two weeks as we kept extending our stay because we loved it so much. The hotel is so clean, the rooms are lovely with flowers on your bed on arrival, and they always have fruit and drinks for when you arrive, which is lovely when you have travelled a lot. The location of hotel was convenient, close to all attractions and food recommendations Kindness is not the word, I am so thankful to these two members of staff, they saved us in our hour of need and we can only say thank you!!!
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Annie
10,0
/ 10
Hanoi Gem Hotel is well positioned in the heart of the Old Quarter of Hanoi, close to many attractions: Hoan Kiem Lake, St Joseph's Cathedral, Water Puppet Theatre, Night Market, restaurants and bars. The room was well appointed with a 2-way bathroom, very comfortable bed and good amenities. The staff were very helpful and nothing was too much trouble for them. It's a fairly new hotel, recently renovated and with free wifi throughout. I will stay there again and highly recommend the Hanoi Gem Hotel for your stay in Hanoi.
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54 Ngõ Huyện, Phường Hàng Trống, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 110210

Tiện ích chính

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Nhà hàng
Lễ tân 24h
Chỗ đậu xe
WiFi
Thang máy
Lưu trú tại Gem Premier Hotel & Spa là một lựa chọn đúng đắn khi quý khách đến thăm Phường Hàng Trống. Quầy tiếp tân 24 giờ luôn sẵn sàng phục vụ quý khách từ thủ tục nhận phòng đến trả phòng hay bất kỳ yêu cầu nào. Nếu cần giúp đỡ xin hãy liên hệ đội ngũ tiếp tân, chúng tôi luôn sẵn sàng hỗ trợ quý khách.
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Xung quanh Gem Premier Hotel & Spa có gì

54 Ngõ Huyện, Phường Hàng Trống, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 110210
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Khác Gem Premier Hotel & Spa
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Vị trí


Lưu trú tại Gem Premier Hotel & Spa là một lựa chọn đúng đắn khi quý khách đến thăm Phường Hàng Trống.

Thông tin về Gem Premier Hotel & Spa

Nhận ưu đãi đặc biệt dành cho các liệu pháp spa tinh tuý nhất giúp thư giãn tinh thần và làm tươi trẻ cơ thể.

Quầy tiếp tân 24 giờ luôn sẵn sàng phục vụ quý khách từ thủ tục nhận phòng đến trả phòng hay bất kỳ yêu cầu nào. Nếu cần giúp đỡ xin hãy liên hệ đội ngũ tiếp tân, chúng tôi luôn sẵn sàng hỗ trợ quý khách.

Tận hưởng những món ăn yêu thích với phong cách ẩm thực đặc biệt từ Gem Premier Hotel & Spa chỉ dành riêng cho quý khách.

Gem Premier Hotel & Spa là khách sạn sở hữu đầy đủ tiện nghi và dịch vụ xuất sắc theo nhận định của hầu hết khách lưu trú.

Với những tiện nghi sẵn có Gem Premier Hotel & Spa thực sự là một nơi lưu trú hoàn hảo.

Tất cả những tiện ích tại Gem Premier Hotel & Spa

Khác Gem Premier Hotel & Spa
Khác

Dịch vụ khách sạn

  • Dịch vụ giặt ủi
  • Dịch vụ nhận phòng cấp tốc
  • Nhật báo tại sảnh
  • Dịch vụ hỗ trợ đặt Tour
  • Dịch vụ tiệc cưới
  • Dịch vụ lưu trữ/bảo quản hành lý
  • Dịch vụ trả phòng cấp tốc
  • Nhân viên gác cổng
  • Đội ngũ nhân viên đa ngôn ngữ
  • Lễ tân 24h
  • Dịch vụ concierge/hỗ trợ khách

Vận chuyển

  • Đưa đón đến ga xe lửa (thu phí)
  • Bãi đậu xe buýt/xe tải
  • Dịch vụ xe limo/xe đưa đón hạng sang
  • Đưa đón đến khu trượt tuyết (thu phí)
  • Đưa đón đến trung tâm mua sắm (thu phí)
  • Đưa đón trong khu vực (thu phí)
  • Xe đưa đón bãi biển (thu phí)
  • Đưa đón đến công viên chủ đề (thu phí)
  • Gửi xe có người phục vụ (thu phí)

Tiện nghi công cộng

  • OTHER
  • Nhà hàng
  • Két an toàn
  • Thang máy

Tiện nghi chung

  • Sảnh lễ tân
  • Bãi gửi xe
  • Sân thượng/sân hiên

Tiện nghi văn phòng

  • Tiện nghi hội họp
  • Dịch vụ văn phòng
  • Máy tính

Kết nối mạng

  • Mạng Internet cục bộ
  • Wifi (miễn phí)

Đưa đón

  • Xe đưa đón bến phà (thu phí)
  • Xe đưa đón bến du thuyền (thu phí)

Các tiện ích lân cận

  • Cửa hàng lưu niệm
  • Máy ATM/Ngân hàng

Trẻ em và Thú cưng

  • Dịch vụ giữ trẻ (thu phí)

Các hoạt động

  • Dịch vụ spa

Tiện nghi phòng

  • TV

Chính sách và những thông tin liên quan của Gem Premier Hotel & Spa

Lưu Ý Quan Trọng
Bạn muốn nhận phòng bên ngoài khung giờ quy định (ví dụ như sáng sớm hoặc tối muộn)? Bạn có thể thoả thuận trực tiếp với nơi lưu trú!
  • Phí bãi xe có người phục vụ: 180000 VND mỗi ngày
  • Phí nhận phòng sớm: 599000 VND (tùy tình hình thực tế)
  • Phí trả phòng muộn: 599000 VND (tùy tình hình thực tế)
  • Phí giường gấp: 399000.0 VND mỗi ngày
  • Có thể áp dụng phụ phí 3% với các khoản thanh toán bằng thẻ tín dụng

Danh sách trên có thể không đầy đủ. Phí và đặt cọc có thể không bao gồm thuế và có thể thay đổi.

  • Có thể thu phí thêm người với mức phí khác nhau, tùy chính sách riêng
  • Có thể cần giấy tờ tùy thân hợp pháp có ảnh và cần đặt cọc bằng tiền mặt hoặc thẻ tín dụng (cho các chi phí phát sinh - nếu có) khi làm thủ tục nhận phòng
  • Tùy thuộc vào tình hình thực tế khi nhận phòng mà các yêu cầu đặc biệt có được đáp ứng hay không và có thể thu phụ phí. Không đảm bảo đáp ứng mọi yêu cầu đặc biệt
  • Tên trên thẻ tín dụng sử dụng khi nhận phòng để trả cho các khoản phí phát sinh phải trùng tên với khách lưu trú chính trong đặt phòng
  • Nơi lưu trú này nhận thanh toán bằng thẻ tín dụng, thẻ ghi nợ và tiền mặt
  • Trang thiết bị an toàn tại nơi lưu trú bao gồm bình cứu hỏa, máy phát hiện khói và hộp sơ cứu
  • Nơi lưu trú này có không gian ngoài trời, chẳng hạn như ban công, sân hiên, sân thượng có thể không phù hợp với trẻ em. Nếu có thắc mắc, vui lòng liên hệ với nơi lưu trú trước khi đến để xác nhận họ có thể sắp xếp cho bạn một phòng phù hợp.

Cần chuyển tiếp qua xe đưa đón sân bay để đến nơi. Khách phải liên hệ tối thiểu 24 giờ trước khi khởi hành qua thông tin liên lạc trong xác nhận đặt phòng. Nơi lưu trú có dịch vụ đưa đón từ bến tàu du lịch, bến phà và ga xe lửa (có thể áp dụng phụ phí). Khách phải liên hệ với nơi lưu trú để thông báo chi tiết thời gian đến trước khi khởi hành bằng thông tin liên hệ trong xác nhận đặt phòng. Để sắp xếp nhận phòng, vui lòng liên hệ với nơi lưu trú trước khi đến bằng thông tin liên lạc trong xác nhận đặt phòng. Nếu dự định đến nơi sau 5:30 vui lòng thông báo trước với nơi lưu trú bằng thông tin liên lạc trong xác nhận đặt phòng. Khách dự định đến ngoài giờ nhận phòng thông thường phải liên lạc trước với nơi lưu trú để nhận hướng dẫn nhận phòng. Nhân viên tiếp tân sẽ đón tiếp khi khách đến nơi lưu trú.

Hotel only accepts guests with minimum age of 18

Thời gian nhận phòng/trả phòng

Giờ nhận phòng:
14:00 - 05:30
Giờ trả phòng:
Trước 12:00
Hotel policy is not yet available.

Thông tin chung

Tiện ích chung
Nhà hàng, Lễ tân 24h, Chỗ đậu xe, WiFi, Thang máy
Thời gian nhận/trả phòng
Từ 14:00 - 05:30 - đến 12:00
Số phòng còn trống tai Gem Premier Hotel & Spa
39
Số lầu tại Gem Premier Hotel & Spa
7
Những tiện nghi khác tại Gem Premier Hotel & Spa
Dịch vụ giặt ủi, Dịch vụ nhận phòng cấp tốc, Nhật báo tại sảnh, Dịch vụ hỗ trợ đặt Tour, Dịch vụ tiệc cưới

Câu hỏi thường gặp về Gem Premier Hotel & Spa

Những tiện ích tại Gem Premier Hotel & Spa?
Những tiện ích tại Gem Premier Hotel & Spa bao gồm Nhà hàng, Lễ tân 24h, Chỗ đậu xe, WiFi, Thang máy. (một số dịch vụ sẽ yêu cầu trả thêm phí):
Thời gian nhận phòng và trả phòng của Gem Premier Hotel & Spa?
Thời gian nhận phòng tại Gem Premier Hotel & Spa là từ 14:00 - 05:30 và trả phòng trước Trước 12:00
Khách sạn Gem Premier Hotel & Spa đạt tiêu chuẩn mấy sao?
Gem Premier Hotel & Spa là khách sạn đạt tiêu chuẩn 3.5 sao.
Gem Premier Hotel & Spa có bao nhiêu tầng lầu?
Gem Premier Hotel & Spa có tổng cộng 7 tầng.
Tổng số phòng hiện có tại Gem Premier Hotel & Spa là bao nhiêu?
Tổng số phòng tại Gem Premier Hotel & Spa là 39 phòng.
Xem tất cả

Những review khác của du khách về Gem Premier Hotel & Spa

8,6
Rất tốt
Từ 947 đánh giá
Vệ sinh

8,8

Tiện nghi phòng

8,8

Vị trí

8,6

Dịch vụ và Tiện ích

9,0

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Gem Premier Hotel & Spa

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Verified traveler
10,0
/10
Đánh giá cách đây 411 tuần

Hotels.com verified review

We stayed here for 2 nights. The hotel is conveniently located in the old quarter, amidst many stores and restaurants. We walked to the lake multiple times, and stopped to look at many souvenir shops. A very lively area to explore. The hotel staff are the most courteous and welcoming that I’ve come across. The breakfast had many choices and all served very well. Our room had 2 windows, but one faced a wall and the other one was very small, so there wasn’t much natural light. We had a great time in Tam Coc, Halong and Mai Chau, thanks to Jenny, with whom we booked three trips. The majority of the guides were very friendly, and the chosen itineraries allow to get away from the crowds and be active (hiking, kayaking, biking...) with wonderful sights.
Đọc thêm
TonyHong
10,0
/10
Đánh giá cách đây 532 tuần

Expedia Group verified review

This is one of the best hotels we stayed in over 6 months travelling in South East Asia! The staff are so helpful and friendly, especially Jenny who helped us to book a trip to Halong bay 2 days 1 night , Hoalu- trang An 1 day tour and Sapa 2 days 3 nights which was brilliant value, and a fantastic trip. We stayed here for about two weeks as we kept extending our stay because we loved it so much. The hotel is so clean, the rooms are lovely with flowers on your bed on arrival, and they always have fruit and drinks for when you arrive, which is lovely when you have travelled a lot. The location of hotel was convenient, close to all attractions and food recommendations Kindness is not the word, I am so thankful to these two members of staff, they saved us in our hour of need and we can only say thank you!!!
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Hang T
4,0
/10
Đánh giá cách đây 539 tuần

Expedia Group verified review

The check-in was very uncomfortable. We filled in all the information requested by Expedia including the age of our 2 children (11&12) and selected a hotel recommended by Expedia, which was Gem hotel. When we check-in, the receptionist (Mr Thang) said we were for 3, not 4. I showed them our booking, which mentioned 2 adults and 2 children. Then he said our children were above 10 and should be considered as adult. I said he should talk with expedia or mention it clearly in the room description. We found no such information on expedia. He kept talking and we felt very tired arguing with him at 7pm after a long journey. We left the hotel at earliest as we can. Never come back.
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Annie
10,0
/10
Đánh giá cách đây 560 tuần

Expedia Group verified review

Hanoi Gem Hotel is well positioned in the heart of the Old Quarter of Hanoi, close to many attractions: Hoan Kiem Lake, St Joseph's Cathedral, Water Puppet Theatre, Night Market, restaurants and bars. The room was well appointed with a 2-way bathroom, very comfortable bed and good amenities. The staff were very helpful and nothing was too much trouble for them. It's a fairly new hotel, recently renovated and with free wifi throughout. I will stay there again and highly recommend the Hanoi Gem Hotel for your stay in Hanoi.
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Dustin
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 47 tuần

Expedia Group verified review

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Bruce
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 48 tuần

Expedia Group verified review

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Soleil
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
4,0
/10
Đánh giá cách đây 55 tuần

Expedia Group verified review

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
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Ahmad
10,0
/10
Đánh giá cách đây 55 tuần

Expedia Group verified review

Good 👍
William
icon-Giải trí cùng Bạn bè
Giải trí cùng Bạn bè
4,0
/10
Đánh giá cách đây 55 tuần

Expedia Group verified review

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
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Derrick
6,0
/10
Đánh giá cách đây 57 tuần

Hotels.com verified review

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Sam
icon-Giải trí
Giải trí
2,0
/10
Đánh giá cách đây 74 tuần

Expedia Group verified review

Dirty, noisy, staff never around.
Pancy
4,0
/10
Đánh giá cách đây 79 tuần

Expedia Group verified review

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Cheryl
4,0
/10
Đánh giá cách đây 88 tuần

Hotels.com verified review

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
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Verified traveler
4,0
/10
Đánh giá cách đây 90 tuần

Hotels.com verified review

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Sodai
icon-Giải trí
Giải trí
6,0
/10
Đánh giá cách đây 90 tuần

Expedia Group verified review

とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません!ハノイ大聖堂がとても近いです! 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。
Kelsey
4,0
/10
Đánh giá cách đây 92 tuần

Hotels.com verified review

We arrived to be told there were no available rooms despite having pre booked and payed.
Tsuyoshi
icon-Giải trí
Giải trí
2,0
/10
Đánh giá cách đây 92 tuần

Expedia Group verified review

ホテルを予約して行ったら、部屋がなかった。スタッフも慌てて知り合いのとこへ頼んで代わりに近くのボロい安ホテルに泊まるよう言われました。ありえなかったです、、
Julie
6,0
/10
Đánh giá cách đây 93 tuần

Hotels.com verified review

Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.
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Johanna
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 93 tuần

Expedia Group verified review

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Đọc thêm
Viking
4,0
/10
Đánh giá cách đây 96 tuần

Hotels.com verified review

Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.
Số lượng đánh giá trên mỗi trang
20
40

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Khác 4 Gem Premier Hotel & Spa

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8,6
Rất tốt
Từ 947 đánh giá
Vệ sinh

8,8

Tiện nghi phòng

8,8

Vị trí

8,6

Dịch vụ và Tiện ích

9,0

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Đánh giá của du khách Gem Premier Hotel & Spa

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Verified traveler
10,0
/10
Đánh giá cách đây 411 tuần

Hotels.com verified review

We stayed here for 2 nights. The hotel is conveniently located in the old quarter, amidst many stores and restaurants. We walked to the lake multiple times, and stopped to look at many souvenir shops. A very lively area to explore. The hotel staff are the most courteous and welcoming that I’ve come across. The breakfast had many choices and all served very well. Our room had 2 windows, but one faced a wall and the other one was very small, so there wasn’t much natural light. We had a great time in Tam Coc, Halong and Mai Chau, thanks to Jenny, with whom we booked three trips. The majority of the guides were very friendly, and the chosen itineraries allow to get away from the crowds and be active (hiking, kayaking, biking...) with wonderful sights.
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TonyHong
10,0
/10
Đánh giá cách đây 532 tuần

Expedia Group verified review

This is one of the best hotels we stayed in over 6 months travelling in South East Asia! The staff are so helpful and friendly, especially Jenny who helped us to book a trip to Halong bay 2 days 1 night , Hoalu- trang An 1 day tour and Sapa 2 days 3 nights which was brilliant value, and a fantastic trip. We stayed here for about two weeks as we kept extending our stay because we loved it so much. The hotel is so clean, the rooms are lovely with flowers on your bed on arrival, and they always have fruit and drinks for when you arrive, which is lovely when you have travelled a lot. The location of hotel was convenient, close to all attractions and food recommendations Kindness is not the word, I am so thankful to these two members of staff, they saved us in our hour of need and we can only say thank you!!!
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Hang T
4,0
/10
Đánh giá cách đây 539 tuần

Expedia Group verified review

The check-in was very uncomfortable. We filled in all the information requested by Expedia including the age of our 2 children (11&12) and selected a hotel recommended by Expedia, which was Gem hotel. When we check-in, the receptionist (Mr Thang) said we were for 3, not 4. I showed them our booking, which mentioned 2 adults and 2 children. Then he said our children were above 10 and should be considered as adult. I said he should talk with expedia or mention it clearly in the room description. We found no such information on expedia. He kept talking and we felt very tired arguing with him at 7pm after a long journey. We left the hotel at earliest as we can. Never come back.
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Annie
10,0
/10
Đánh giá cách đây 560 tuần

Expedia Group verified review

Hanoi Gem Hotel is well positioned in the heart of the Old Quarter of Hanoi, close to many attractions: Hoan Kiem Lake, St Joseph's Cathedral, Water Puppet Theatre, Night Market, restaurants and bars. The room was well appointed with a 2-way bathroom, very comfortable bed and good amenities. The staff were very helpful and nothing was too much trouble for them. It's a fairly new hotel, recently renovated and with free wifi throughout. I will stay there again and highly recommend the Hanoi Gem Hotel for your stay in Hanoi.
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Dustin
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 47 tuần

Expedia Group verified review

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Bruce
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Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 48 tuần

Expedia Group verified review

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Soleil
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
4,0
/10
Đánh giá cách đây 55 tuần

Expedia Group verified review

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
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Ahmad
10,0
/10
Đánh giá cách đây 55 tuần

Expedia Group verified review

Good 👍
William
icon-Giải trí cùng Bạn bè
Giải trí cùng Bạn bè
4,0
/10
Đánh giá cách đây 55 tuần

Expedia Group verified review

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
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Derrick
6,0
/10
Đánh giá cách đây 57 tuần

Hotels.com verified review

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Sam
icon-Giải trí
Giải trí
2,0
/10
Đánh giá cách đây 74 tuần

Expedia Group verified review

Dirty, noisy, staff never around.
Pancy
4,0
/10
Đánh giá cách đây 79 tuần

Expedia Group verified review

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Cheryl
4,0
/10
Đánh giá cách đây 88 tuần

Hotels.com verified review

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
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Verified traveler
4,0
/10
Đánh giá cách đây 90 tuần

Hotels.com verified review

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Sodai
icon-Giải trí
Giải trí
6,0
/10
Đánh giá cách đây 90 tuần

Expedia Group verified review

とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません!ハノイ大聖堂がとても近いです! 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。
Kelsey
4,0
/10
Đánh giá cách đây 92 tuần

Hotels.com verified review

We arrived to be told there were no available rooms despite having pre booked and payed.
Tsuyoshi
icon-Giải trí
Giải trí
2,0
/10
Đánh giá cách đây 92 tuần

Expedia Group verified review

ホテルを予約して行ったら、部屋がなかった。スタッフも慌てて知り合いのとこへ頼んで代わりに近くのボロい安ホテルに泊まるよう言われました。ありえなかったです、、
Julie
6,0
/10
Đánh giá cách đây 93 tuần

Hotels.com verified review

Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.
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Johanna
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 93 tuần

Expedia Group verified review

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
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Viking
4,0
/10
Đánh giá cách đây 96 tuần

Hotels.com verified review

Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.
Số lượng đánh giá trên mỗi trang
20
40