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Malindo Air: An Introduction

Malindo Air is a Malaysia-based airline that offers flights in affordable fares. Malindo is an abbreviation of "Malaysia – Indonesia", describing how the airline was created from the firm cooperation between Malaysian National Aerospace and Defense Industries (NADI) with Lion Air Indonesia. Until today, Malindo Air has flown to 100 cities in Southeast Asia, offering two class types including economy and business.


Malindo Air Booking & E-ticket

Search and book your Malindo Air flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Malindo Air ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Malindo Air e-ticket in My Booking or in your email

How to Pay

Payment for your Malindo Air ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.

Malindo Air E-ticket

Malindo Air e-ticket is an eligible proof for booking an Malindo Air flight. Show your e-ticket during check-in at the Malindo Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Malindo Air Rating

based on 122 reviews

Service standard: LCC-Hybrid

Malindo Air Seat Class

Economy Class

Malindo Air Economy Class presents a flying experience at reasonable costs, especially for those traveling long distances. As long as the baggage is not over 20 kilograms, passengers need not worry about receiving an excess baggage charge. The distance between seats gives enough legroom, so passengers can straighten their legs when feeling tired. Despite being in an economy class flight, passengers can still feel comfortable.

In-flight Meal

Flying in Economy Class, passengers can choose between regular or vegetarian foods, such as curry chicken rice or curry vegetable rice, complete with drinks and biscuits. The best part about it is meals and beverages are available at affordable prices. And to top it all, the meals are served to the passengers’ seats by attentive attendants.

Premium Economy Class

Malindo Air’s Premium Economy Class offers a flying experience similar to executive-class flights, but with a slightly more affordable price. This class also provides a spacious legroom between seats, a WiFi connection, as well as free checked baggage allowance of 30 kg. Meal services, extra pillows and blankets are also available for passengers so they can rest comfortably during their flight.

In-flight Meal

Passengers can indulge themselves in a diverse menu, rich in Malaysian and Indian flavors such as barbecue chicken or rice with roasted chicken. A variety of drinks are also available to accompany the passenger's dining experience, from water, to coffee and tea. If passengers who prefer a lighter meal, snacks such as fruits or biscuits are also available to be purchased.

Business Class

With a baggage allowance of 40 kg, Malindo Air's Business Class offers an executive-class flying experience, especially for those traveling long distance. The space between seats is quite spacious, with pillows and blankets provided in each seat, perfect for resting. WiFi connection is also available if passengers would like to catch up on work during the flight. Alternatively, a tablet device is provided for passengers to watch entertainment shows or listen to music.

In-flight Meal

Business Class passengers will be served a welcome drink and snacks on their flight. Moreover, passengers can purchase main course meals such as nasi lemak (coconut rice) with vegetables, bread and fruits. Passengers can also order a variety of drinks, from chocolate milk, to tea and coffee.

Malindo Air Privilege Programs

Malindo Miles

Malindo Miles is a loyalty program offered to regular passengers of long-distance travels, or frequent flyers. As members of Malindo Miles, passengers can collect points based on the number of flights and distances traveled. When passengers have collected a certain number of points, they are entitled to a Malindo Miles Platinum card. One of the advantages of Malindo Miles Platinum is free access to the Executive Lounge in KLIA2. Points can also be redeemed for a free flight with Malindo Air.

Malindo Lounge

On 8 September 2015, Malindo Air opened its Executive Lounge located in the Main Terminal Building of Kuala Lumpur International Airport (KLIA) 2. The launching was attended by Malaysian Deputy Minister of Transportation, Datuk Abdul Aziz Kaprawi. Full access are granted to Business Class passengers, Malindo Miles Platinum card holders, and Malindo Corporate Gold members. Meanwhile, Economy Class passengers who would like to enjoy the facilities of the Executive Lounge can do so by paying a fee of RM65 (adults) or RM30 (children), applicable for a 3-hours stay in the lounge. Malindo Air’s Executive Lounge operates daily from 06:00 to 22:00.

Malindo Air Fleet

Boeing 737-800
Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 32 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 737-900ER
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 42 inches (Business)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Available

Malindo Air In-flight Crew

Malindo Air Flight Attendant Uniform

Malindo Air’s female flight attendants wear a kebaya and skirt. The kebaya is white, with a low, V-necked collar and 7/8-length sleeves. The skirt is in similar pattern to the pattern of the ties worn by Malindo Air’s pilots, which is batik in red and purple. The uniform, with its kebaya top and batik pattern skirts and ties, represents Malindo Air’s identity. Low-heeled and dress shoes as well as watches and identity cards complete the uniform. The Malindo Air cabin crew uniform is designed to portray a professional look, without hindering their movements.


Malindo Air Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

Domestic

Economy Class

Max. 7 kg (1 hand baggage + 1 personal item)

Max. 15 kg

Business Class

2 pcs (max. 10 kg) (1 hand baggage + 1 personal item)

Max. 40 kg

International

Economy Class

Max. 7 kg (1 hand baggage + 1 personal item)

Max. 30 kg

Business Class

2 pcs (max. 10 kg) (1 hand baggage + 1 personal item)

Max. 40 kg

All flights to Batam

Economy Class

Max. 7 kg (1 hand baggage + 1 personal item)

Max. 15 kg

Malindo Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • For safety reasons, infants younger than 2 days old are not allowed onboard.
  • Infant passengers are only allowed on Economy or Premium Economy Class.
  • Infants between 3 to 7 days old must fill in the Special Handling Form and have it signed by a doctor, stating that the infant is healthy enough to be on the flight. The form must be issued within 72 hours prior to departure.
  • The infants’ parents must sign the Form of Indemnity (FOI), releasing the airline from any responsibility should anything happen to the infants during travel.
  • Infant passengers between 9 days to 2 years old get a special ticket fare.
  • There is no special baggage for infant passengers, but strollers, wheelchairs, or baby-walkers will be carried as checked-in baggage.
  • Infant passengers must be accompanied by a parent or adult guardian aged at least 18 years old.
  • Adult passengers carrying infants can only have one infant on their lap during the flight.
  • Adult passengers should carry the infant’s birth certificate for identification purposes.
  • For international flights, infant passengers must carry the same travel documents as adult passengers.
Child Passenger Policy (2-12 Years Old)
  • Children above 2 years old purchase the same ticket fare as adult passengers.
  • Children between 2 and 12 years old must be accompanied by a parent or adult guardian aged at least 18 years old.
  • Children above 12 years old but younger than 18 may travel alone.
  • Child passengers ought to sit by themselves.
  • Child passengers should carry their birth certificate for identification purposes.
  • For international flights, child passengers must carry the same travel documents as adult passengers.
  • Child passengers suffering from severe illnesses and possible transmitted diseases or with special needs, are required to submit a Special Handling Form from a doctor, which must be issued within 72 hours before the flight.
Pregnant Passenger Policy
  • Passengers within their 28 to 34 weeks of pregnancy are required to prepare a Special Handling Form, serving as a guarantee that the passengers are in a medically-fit condition for air travel.
  • Passengers beyond their 35 weeks of pregnancy are not allowed onboard as there are no emergency services to passengers giving birth.
  • Pregnant passengers are required to fill out the Form of Indemnity (FOI), releasing the airline from any responsibility should something happen to the pregnant passengers during flight.
  • If the pregnancy tends to hinder the passenger’s movement, the passenger is allowed to ask Malindo Air for the front row seat.
  • When pregnant passengers have to travel with children, the children must be at least 6 to 7 years old, or old enough to sit alone. Pregnant passengers can also bring a partner or an adult guardian aged at least 18 years old to help supervise the children.
Disabled Passenger Policy
  • Passengers with special needs (such as under medical treatment) and/or with disabilities should prepare a Special Handling Form.
  • Passenger also have to travel with a companion who can assist them during the trip.
  • Passengers requiring special services, such as a wheelchair, special assistance during travel, special menu for diabetics, and clearance for personal medications, are advised to discuss them directly with Malindo Air before the flight.
  • Malindo Air does not accept passengers who are unfit for air travel, such as passengers with serious medical conditions that can be transmitted directly to other passengers and/or cause problems during the flight.

Malindo Air Check-in Policy

Malindo Air Check-in Time

Please find the check-in time for all Malindo Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

45 minutes before departure

International

2 hours before departure

60 minutes before departure

Malindo Air Online Check-in

Online check-in is also available for Malindo Air flights. Please follow the steps below.

  1. Go to Malindo Air web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Malindo Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Malindo Air Refund Policy for a complete information on refund.

Malindo Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Malindo Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Malindo Air directly to reschedule.


 

About Malindo Air

Malindo Air (IATA code: OD) is a hybrid airline. Malindo, whose name is an acronym of Malaysia – Indonesia, incorporates premium service, but in affordable fares equivalent to those offered on low-cost carriers (LCC). Malindo Air was established from the cooperation between the Malaysian National Aerospace and Defense Industries (NADI) with Lion Air Indonesia. Until today, Malindo Air has flown to more than 100 cities in Southeast Asia and Australia. Since 2013, Malindo Air has obtained several awards, which further establishes its position as one of the promising airlines in the world. Malindo Air has successfully obtained the IATA Operational Safety Audit (IOSA), which will be valid until 3 June 2018. Some of the airline’s well-earned accolades include Airline of the Year at KLIA Awards 2014, 2015 Top-Performing Airlines by Travelport, and Best Regional Airlines for Asia-Pacific at the Asia Pacific Aviation CAPA Awards on 15 November 2016. Malindo Air was also awarded the CAPA Aviation Awards for Excellence, which is given to airlines that have shown great leadership in adjusting to changes in the industry. In its operations, Malindo Air uses two types of aircraft, which are Boeing 737-900ER that can carry up to 215 passengers and ATR 72-600 propeller planes that can carry up to 74 passengers. This enables Malindo Air to offer two types of flight classes in its service: economy and business. In Malindo Air’s Economy Class, passengers can enjoy leather seats with a seat pitch of 81 cm, a space large enough for passengers to straighten their legs. This feature is rarely found in the economy class of other airlines. Despite sitting in economy class, passengers can feel the comfort of premium class. In Malindo Air’s Business Class, passengers can enjoy leather seats with a spacious leg room. The distance between each seat is 114 cm, so other passengers in front of and behind the passenger in the seat will not be disturbed when the seat is reclined. Business Class passengers can also enjoy a wide variety of in-flight entertainment, including movies and music. There is also an 11-inch tablet computer with a USB port, WiFi connection, and a power outlet. The passengers not only can check their emails without worrying about the tablet's battery running out, they can also recharge their electronic devices during the flight. Like in most airlines, Malindo Air offers different baggage allowances for different flight classes. Business Class passengers flying on international flights are entitled to 40 kg of checked baggage, while Economy Class passengers are entitled to half of the capacity given to Business Class passengers, which is 20 kg. Especially for flights to Hang Nadim Airport (BTH), Kualanamu (KNO), and Sultan Syarif Kasim II (PKU), Business Class passengers are allowed no more than 20 kg of checked baggage. Business Class passengers traveling on domestic flights are entitled a checked baggage of 40 kg, while Economy Class passengers are entitled to 15 kg. Malindo Air also allows passengers to bring items into the cabin as cabin baggage. These items must not weigh more than 7 kg, with a maximum dimension of 56 cm x 36 cm x 23 cm. Moreover, traveling with Malindo Air also has its additional benefits. Malindo Air cooperates with its partners to create promotional programs to provide its passengers with added convenience while traveling. Some of these benefits include discounts on hotel stays, discounts on restaurants, discounts to several tourist attractions, as well as discounts for shopping and body treatments in certain salons, which can be very useful for passengers purchasing packages from Malindo Holidays. Passengers can also benefit from the airline’s shuttle service to reach their destination from and to the airport. Malindo Miles members, especially those with a Platinum and Gold membership, are also granted free access to the Plaza Premium Lounge. The Plaza Premium Lounge is available in several international airports, such as: KLIA1 and KLIA2, Kota Kinabalu International Airport, Kuching International Airport, Penang International Airport, Langkawi International Airport and Changi International Airport in Singapore. Consistent with its slogan, "Smarter Way To Travel", Malindo Air also offers a travel insurance called Malindo Air Travel Insurance. In cooperation with Chubb Insurance Malaysia Berhad, Malindo Air Travel Insurance can protect its passengers when undesirable things occur during traveling, such as loss of travel documents, loss of baggage, delayed baggage, delayed flights, restricted flights, flight cancellations, and accidents. To board the plane, passengers are required to check in directly on the Malindo Air check-in counters at the airport, which are available from four hours before the flight. This is to facilitate and ensure passengers will have enough time to check their baggage and go through the security checkpoint, before boarding the flight. Alternatively, passengers can also use the web check-in feature, which is available from 48 hours (two days) until four hours before the flight. This applies to all Malindo Air flight classes.

Malindo Air History

The entrance of Malaysian low-cost carrier AirAsia to Indonesia, where Indonesian low-cost carrier Lion Air dominates, inspired Indonesian airlines to enter the Malaysian market. On 11 September 2012, Malaysian Prime Minister, Datuk Seri Najib Tun Razak, announced a collaboration between the National Aerospace and Defense Industries (NADI) with Lion Air Indonesia. This collaboration resulted in Malindo Air, whose name is an acronym of the two neighboring Southeast Asian countries, Malaysia and Indonesia. With Kuala Lumpur International Airport (KLIA) as the basis of its operation, Malindo Air carried out its first official flight on 22 March 2013, from Kuala Lumpur to Kota Kinabalu. This coincided with the inauguration of Chandran Ramamurthy as CEO Malindo Air, who previously served as Assistant to the President Director of Lion Air Indonesia. At that time, Malindo Air used a fleet of 12 Boeing 737-900ER. Malindo Air then expand its fleets to include 11 aircraft of ATR 72-600, six aircraft of Boeing 737-900ER, and two aircraft of 737-800. The number kept multiplying until January 2015. This included an order of four additional ATR 72-600 and 18 Boeing 737-900ERs. Along with the growing size of its fleets, Malindo Air also expanded its routes to include Penang, Johor Baru, and Kotabaru in early June 2013. On June 2016, it was announced that Malindo and Turkish Airlines had signed an interline agreement to enter new markets. This strategy was expected to help facilitate passengers when traveling between ASEAN and Europe. Qatar Airways also agreed to become partners in the collective agreement. Up until today, Malindo Air has flown to more than 100 cities in Southeast Asia and Australia, which include Sydney, Perth, Melbourne, and Brisbane. The airline also serves flights to Jeddah (to serve Muslim passengers who would like to perform hajj and umrah) and Guangzhou. Plans had been made to rebrand Malindo Air into Batik Malaysia. The rebranded airline would focus on serving international flights, while Batik Air, Lion Air’s Indonesian subsidiary, would focus on serving domestic flights in Indonesia. Nevertheless, the rebranding exercise seems to have been put on hold, as the newly delivered B737-800 aircraft, which previously donned the Batik Air Malaysia logo, now bears Malindo Air’s logo instead.

Contact Malindo Air

(+603) 7841 5388

Malindo Air Office

Malindo Air
C-5-05, Block C, Oasis Ara Damansara, 2 Jalan PJU 1A/7A Petaling Jaya 47301 Selangor, Malaysia

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