The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

– Traveloka SIM Exclusive Extra 5% Off –

A 5% off discount code will be provided in the post-purchase voucher and is applicable to the following selected products. The discount code is valid until December 31, 2025, and the SIM usage can be booked no later than December 31, 2025.

— What You Can Expect —

— Itinerary Description —

[General car model (5-seater/9-seater) package]

[TOYATA ALPHARD & LEXUS LM car model package]

— Airport Pick-up Instructions —

[General car model (5-seater/9-seater) package]

[Pick up]

[Drop off]

[TOYATA ALPHARD & LEXUS LM car model plan]

[Pick up]

[Drop off]

— Pre-Sale FAQ —

Q: What is the recommended time between pick-up time and flight departure?

A: Generally, for international flights, it is recommended to book the service 2.5-3 hours before the scheduled departure time; for low-cost airlines, please book 3-4 hours in advance. For domestic flights, it is usually recommended to arrive 1-2 hours before the scheduled departure time. The driver will wait for 30 minutes based on the scheduled pick-up time (grace period). If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

Q: What is the recommended pick-up time for airport pick-up?

A: Please provide the flight number and flight arrival time in the booking. The driver will wait for 90 minutes (grace period) based on the actual landing time of your flight. If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

Q: What if the flight arrives earlier or is delayed for the airport pick-up?

A:

(1) Flight arrives earlier: wait for 60 minutes based on the actual arrival time (grace period).

(2) Flight is delayed: If the delay is within 1 hour, the driver will wait for 60 minutes based on the actual arrival time. If the delay exceeds 1 hour, please contact Traveloka customer service after arrival to rearrange the vehicle. If the service is unavailable, a full refund will be provided.

Q: What is the vehicle's capacity?

A: For a 5-seater, it can accommodate 1-3 passengers; for a 9-seater, it can accommodate 4-7 passengers. If a car seat is used, each seat reduces the passenger count by 1. According to Taiwanese law, children under 4 years old must use a car seat. The cost for each car seat is NT$350, payable to the driver on-site. If the passenger refuses to use the car seat, the driver has the right to refuse service without a refund. Please make a note of it in the booking if a car seat is needed.

Q: What are the additional charges?

A: The amount displayed is the fee for each vehicle, including taxes and tolls. However, the price may vary depending on additional services requested, such as using a car seat, multiple pick-up/drop-off points, or extended waiting times, etc.

Q: How much luggage can I bring?

A: Items placed in the rear trunk are considered luggage. Items carried, worn, or placed on seats are considered carry-on luggage. Oversized items (e.g., foldable bikes/strollers/wheelchairs) are considered special luggage and will be assessed separately. A 5-seater can accommodate 3 pcs of 26" luggage or 2 pcs of 28" luggage. A 9-seater can accommodate 8 pcs of 26" luggage, or 6 pcs of 28" luggage. A TOYATA APHARD or LEXUS LM can accommodate 4 pcs of 26" luggage or 3 pcs of 28" luggage. The number of seats will decrease as the number of pieces of luggage increases. Failure to comply with these regulations will be considered as travellers forfeiting the service voluntarily, and no refund will be provided. (According to the regulation of most airlines, the standard luggage size is 157.48cm , or 68.58 x 53.34 x 35.56 cm, weighing around 22.68 kg）

— After-sale FAQ —

Q: Can I change my booking after it's confirmed?

A: If you want to change the pick-up time, please contact Traveloka customer service. Changes are not accepted one day before departure.

Q: Where will I meet the driver?

A:

(1) Airport Pick-up: An airport representative will be holding a sign with your name at the arrival hall (on your right after clearing customs). Look for the Traveloka LOGO + your name on the sign, and the representative will guide you to the vehicle.

(2) Airport Drop-off: The driver will meet you at your designated hotel or address.

Q: What if I can't find the driver at the agreed-upon location?

A:

(1) Airport Pick-up: If you cannot find the person holding a sign with your name in the designated area of Taoyuan Airport, take a photo on the spot (including the time and the agreed-upon location). The driver will provide GPS or photo evidence as well. Failure to provide evidence will be considered a no-show, and no refund or compensation will be processed

(2) Airport Drop-off: If you cannot find the driver at the designated location, take a photo on the spot (including the current time and the agreed-upon location). The driver will provide GPS or photo evidence as well. Failure to provide evidence will be considered a no-show, and no refund or compensation will be processed

Q: What is the surcharge for airport transfers that span across daytime and nighttime (22:00–6:59, UTC+8)?

A:

(1) Airport Pick-up:

1. Flight arrives early, before the nighttime period: Based on the original flight time, no nighttime surcharge will be refunded.

2. Flight delayed: If the delay extends into the nighttime surcharge period, an additional NT$200/300 will be collected on-site.

E.g.:

1. If Vanilla Air JW107 flying from Tokyo(NRT) at 19:00 on 11/01 was supposed to land at Taoyuan(TPE) at 22:15 on 11/02, but arrived earlier at 21:40, no refund for the nighttime surcharge will be provided.

2. If Vanilla Air JW107 flying from Tokyo(NRT) at 18:00 on 11/01 was supposed to land at Taoyuan(TPE) at 21:15 on 11/02, but was delayed and landed at 22:10, the nighttime surcharge will be collected on-site.

(2) Airport Drop-off:

The driver will wait for 30 minutes (grace period) based on the pick-up time you provided. If the grace period goes into the nighttime surcharge period, an additional NT$200/300 will be collected on-site.

Q: Are taxes included in the price? How can I get an invoice for reimbursement?

A: All prices shown include taxes. An electronic invoice will be issued for each order and sent by email within 3 days after placing the order. Upon receiving the invoice, you can print it for reimbursement. (For additional on-site services that require payment to the driver on-site, you can request the invoice from the driver on that spot or leave the information so the invoice can be sent to you via email)