Imperial Hotel Gold Coast

Still well maintained and enjoyable. Not alot of staff around so service can be a bit slow at times.

Pool bar closed too early and not enough variety in food options. Having some music in the background would also add to the daily holiday vibe. Lobby bar closed too early so no opportunity to spend time with with other visitors after dinner. No water provided in the rooms , only paid bottles which were disappointing. Otherwise, we loved our room and the pool area!

Staff were all very friendly and welcoming. Rooms are tired but facilities are a good standard.

The hotel is breathtakingly opulent. We had a minor problem with our room which the staff resolved extremely kindly and quickly. We will stay again.

Lights in the vanity area is not bright enough. It's too dim. Other than that room is spacious and clean.

all beautiful thank so much.

Ground floor room with balcony and pool view was fantastic, nice lunch by the pool and fantastic staff, great stay.

Professional and attentive staff

Staff at reception very helpful and friendly. Was able to get an early checkin and late checkout. Will definitely return.

Rooms are very out dated!! No organisation with Breakfast. Stood in line for 20mins before seated. Guests staying at the resort should have priority before peiple off the street.

Rubbish

This is not a 5 star hotel. We stayed for 5 nights over the new years period. It’s very run down eg ripped lounges, stained carpet, leaking/mouldy roof, peeling paint, only 1 lift working, a lot of the light globes were out in the chandelier, shower floods into the bathroom & no floor drain. Most of the staff are disinterested. While it has a big pool, the facilities are poor, only 3 umbrellas in the 18+ zone, half the lounges are missing the padding so you are laying on hot black plastic, they ran out of pool towels, there’s broken equipment pilled up in the corners. I also had suspected food poisoning during my stay & needed to see a dr, who mentioned I should let the hotel know as I’d only eaten hotel food in the 24hrs before being sick. When I mentioned it to the reception on checking out the staff member didn’t ask any questions or show any concern, I doubt she reported it.

Was wash clean an parking was easy

The room was so worn and torn, needing a massive upgrade, I wouldnt stay there again....

Absolutely terrible!! Sad really that this place was once a proper 5 star resort. The staff were not friendly, the food was terrible, the place was dirty, our rooms got cleaned daily, to find on our return that the tables were not wiped down, nothing vacuumed every towels were not replaced (yes even the towels we left on the floor to replace) The hallway carpets are stained, ceiling wall lights corroded all due to water damage. It’s clear the upkeep of this place is not a priority! What topped it off was the fact there was a sewer burst in the basement with peoples sh*t and toilet paper everywhere! The staff decided to close the entrance to get into that space and only had 1 staff with a hose washing it all away! The smell was dreadful, and once we returned a few days later we found toilet paper sprayed all over the walls and sh*it stained all over the concrete… I could go on and on and on…. Just save your money and go elsewhere!!!

Clean room Good breakfast

Facility showing signs of its age. Pool area not draining freely after rain. Staff friendly and professional. Room comfortable.

Amazing place will book again

All of the above needs improvement.

All the staff were super friendly and helpful. Parking was easy and with plenty of spots. Room was lovely and quiet with a great marina view. Only downside (for a while) is that the neighbouring Marina Mirage is being demolished - so not many eating spots left unfortunately.