Imperial Hotel Gold Coast

Rooms are very out dated!! No organisation with Breakfast. Stood in line for 20mins before seated. Guests staying at the resort should have priority before peiple off the street.

Rubbish

This is not a 5 star hotel. We stayed for 5 nights over the new years period. It’s very run down eg ripped lounges, stained carpet, leaking/mouldy roof, peeling paint, only 1 lift working, a lot of the light globes were out in the chandelier, shower floods into the bathroom & no floor drain. Most of the staff are disinterested. While it has a big pool, the facilities are poor, only 3 umbrellas in the 18+ zone, half the lounges are missing the padding so you are laying on hot black plastic, they ran out of pool towels, there’s broken equipment pilled up in the corners. I also had suspected food poisoning during my stay & needed to see a dr, who mentioned I should let the hotel know as I’d only eaten hotel food in the 24hrs before being sick. When I mentioned it to the reception on checking out the staff member didn’t ask any questions or show any concern, I doubt she reported it.

Was wash clean an parking was easy

The room was so worn and torn, needing a massive upgrade, I wouldnt stay there again....

Absolutely terrible!! Sad really that this place was once a proper 5 star resort. The staff were not friendly, the food was terrible, the place was dirty, our rooms got cleaned daily, to find on our return that the tables were not wiped down, nothing vacuumed every towels were not replaced (yes even the towels we left on the floor to replace) The hallway carpets are stained, ceiling wall lights corroded all due to water damage. It’s clear the upkeep of this place is not a priority! What topped it off was the fact there was a sewer burst in the basement with peoples sh*t and toilet paper everywhere! The staff decided to close the entrance to get into that space and only had 1 staff with a hose washing it all away! The smell was dreadful, and once we returned a few days later we found toilet paper sprayed all over the walls and sh*it stained all over the concrete… I could go on and on and on…. Just save your money and go elsewhere!!!

Clean room Good breakfast

Facility showing signs of its age. Pool area not draining freely after rain. Staff friendly and professional. Room comfortable.

Amazing place will book again

All of the above needs improvement.

All the staff were super friendly and helpful. Parking was easy and with plenty of spots. Room was lovely and quiet with a great marina view. Only downside (for a while) is that the neighbouring Marina Mirage is being demolished - so not many eating spots left unfortunately.

Hotel needs a refresh, needs more entertainment facilities inside and out

There was a view of next building dumpster from my room, so wasn’t too excited about it. Although excellent staff & service. Will prefer to stay closer to more active parts of GC next time

Terribly run down. Attention to detail throughout the property, especially maintenance very poor.

Pool wasn’t the cleanest and staff at the pool bar were slack. Restaurant and reception staff were very welcoming and good and the concierge was very good too. food was also nice as well as the hotel room spacious enough and comfy beds.

The staff were exceptional. However the hotel its self is very aged. It really needs a lot of work. Mold on ceilings and holes in the furniture. The pool was great but still the sand area needs some work too. For the price of the hotel per night i definitely expected more.

Excellent Service!

Gorgeous

Excellent parking

Certain aspects are very good and residual style and furniture from the Versace is still present, however it’s starting to feel a little tired in places. Still recommend the experience