Imperial Hotel Gold Coast

最初の日に入った時から葉っぱや砂が落ちており小さな子どもはスリッパを履けないので気になりました。 滞在の間、床が掃除されることはありませんでした。 洗濯機や浴槽にはカビが生えていました。 コップには前の人が飲んだコーヒーの汚れがそのまま付いており、洗いましたが取れませんでした。またヒビが入った物もありました。 ベットのマットはよかったですが、シーツに砂が残っており気持ち悪かったです。 照明も切れそうなものがいくつかありました。 プールは砂があり子どもたちは大喜びで遊びましたが、中に惹かれているマット？が剥き出していて汚くなっているところもありました。 人は少なかったので思いっきり遊べました。 唯一印象がよかったのはreceptionの方たち。とても親切な対応をしてくれました。荷物を運んでくださった方もフレンドリーで素敵でした。

部屋のジャグジーバスが広くて快適だった。

とてもゆったりした時間を過ごせました。 プールサイドが最高

全体的に清潔で、屋外プールも充実していてラグジュアリーな滞在ができた。

のんびりとリラックスできました。

部屋も広くてハウスキーピングも1日2度行ってくれるのでとても清潔で快適に過ごせました。3度目の滞在でしたがまたゴールドコースト来た際は利用したいです。

想像していたとおりの素晴らしいホテルでした。 車寄せ、エントランス、ロビーがすごく豪華でリッチになった気分になれます。

We loved our stay here for my birthday. My daughter loved the pool area. The pool is very cold so a spa or heated pool would definitely be a great addition. The staff were amazing from the front desk, the pool guy and the cleaners. Rooms are beautiful, room service very tasty and buffet breaky Devine. Will be back!

A basic 5-star hotel featuring some spacious condos with private pools. While a few staff members are outstanding, many are unfriendly. Amenities like valet, bar, music, buffet breakfast, and stylish Versace-inspired features are available, even though they can be tacky and often unclean; overall, however, everything feels average or below expectations.

Average

Overall pleasant stay. The staff in the restaurant were lovely, the food however was tired. The dinner was ok but did not match the brand and interior nor expecactions I had. The buffet breakfast was like one of a budget corporate Hotel. Examples were things like dried out juiceless lemon slices and dried meets sliced meet. I would of thought the hotel would of had a beautiful fresh selection.

Very nice hotel and the staff were very friendly and helpful especially Ian the concierge

Very lovely kids enjoyed the breakfast!

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Excellent service in every area of the hotel. Stunning foyer and great decor throughout the hotel making the stay so much more interesting. Food is great and the breakfast one of the best.

Property is lovely, a little old but still lots of charm and staff are great. Buffet dinner was poor with the incorrect theme advertised, limited selection (except for deserts which were amazing) but absolutely disgusting families in attendance with children running around touching all the food with their hands and putting it back. Staff did nothing.

A lovely old (feeling)Versace hotel with modern fixtures and beautiful marble and parquet floors. Great sized clean rooms with comfortable beds. The pool was superb with food and cocktails brought poolside to enjoy. The staff were friendly and helpful. A delightful stay!

Loved every detail and felt like I was away in italy

Room was amazing, and breakfast was very filling. Staff were very helpful.

Front of house were excellent