Imperial Hotel Gold Coast

最初の日に入った時から葉っぱや砂が落ちており小さな子どもはスリッパを履けないので気になりました。 滞在の間、床が掃除されることはありませんでした。 洗濯機や浴槽にはカビが生えていました。 コップには前の人が飲んだコーヒーの汚れがそのまま付いており、洗いましたが取れませんでした。またヒビが入った物もありました。 ベットのマットはよかったですが、シーツに砂が残っており気持ち悪かったです。 照明も切れそうなものがいくつかありました。 プールは砂があり子どもたちは大喜びで遊びましたが、中に惹かれているマット？が剥き出していて汚くなっているところもありました。 人は少なかったので思いっきり遊べました。 唯一印象がよかったのはreceptionの方たち。とても親切な対応をしてくれました。荷物を運んでくださった方もフレンドリーで素敵でした。

部屋のジャグジーバスが広くて快適だった。

とてもゆったりした時間を過ごせました。 プールサイドが最高

全体的に清潔で、屋外プールも充実していてラグジュアリーな滞在ができた。

Mark at the front reception is the worst⤵️ If you don't want to talk to people, change jobs. anyway rude worst

のんびりとリラックスできました。

Property is run down and need a serious face lift. Not worth the money.

Great location however rooms are very tired and dirty is some areas. They are due for an update! Hot water in shower not working and was lukewarm at best.

Lovely hotel Always a great stay

A beautiful property, so quite and peaciful.

This property makes you feel om top of the world!

Always an excellent stay! Just book it!

Staff were exceptional. So friendly and helpful!

Staff are wonderful and very welcoming. If you can get a breakfast package do it, a good buffet with gluten free options and eat as much or as little as you want. The staff care which in this day and age is hard to find at most properties.

We loved staying here. The check in process was a bit slow and some parts of the room (bathroom) seem a little outdated but the breakfast buffet was great and parking was easy and free. We would stay again.

We loved our stay here for my birthday. My daughter loved the pool area. The pool is very cold so a spa or heated pool would definitely be a great addition. The staff were amazing from the front desk, the pool guy and the cleaners. Rooms are beautiful, room service very tasty and buffet breaky Devine. Will be back!

A basic 5-star hotel featuring some spacious condos with private pools. While a few staff members are outstanding, many are unfriendly. Amenities like valet, bar, music, buffet breakfast, and stylish Versace-inspired features are available, even though they can be tacky and often unclean; overall, however, everything feels average or below expectations.

Average

Overall pleasant stay. The staff in the restaurant were lovely, the food however was tired. The dinner was ok but did not match the brand and interior nor expecactions I had. The buffet breakfast was like one of a budget corporate Hotel. Examples were things like dried out juiceless lemon slices and dried meets sliced meet. I would of thought the hotel would of had a beautiful fresh selection.

Very nice hotel and the staff were very friendly and helpful especially Ian the concierge