Imperial Hotel Gold Coast

部屋のジャグジーバスが広くて快適だった。

とてもゆったりした時間を過ごせました。 プールサイドが最高

全体的に清潔で、屋外プールも充実していてラグジュアリーな滞在ができた。

のんびりとリラックスできました。

部屋も広くてハウスキーピングも1日2度行ってくれるのでとても清潔で快適に過ごせました。3度目の滞在でしたがまたゴールドコースト来た際は利用したいです。

想像していたとおりの素晴らしいホテルでした。 車寄せ、エントランス、ロビーがすごく豪華でリッチになった気分になれます。

ヴェルサーチは港に面してとても素敵な場所でショッピングセンターもすぐでとても便利でした。 ホテルの周り素敵な景色の散歩道になってました。 バスはジェットバスで快適でした。 プールも素敵でした。 お部屋もヴェルサーチに包まれすごく良かったです。 ビュッフェも素敵な場所見ながら 美味しかったです。 夕陽を見ながら食事できる場所もすぐ近くにありとても良かったです。

部屋によっては隣接するモールのゴミ集積所を見下ろす部屋や地下駐車場の入り口真上の部屋があるため事前にそういった部屋にしないようにリクエストしてメールで確認することを強くお勧めします。フロントのサービスは過去に宿泊したどのホテルよりも悪いです。ベッドガードを理解していなかったり、デポジットとも違う金額の請求がカードに来たり、問い合わせても回答せずまたは適当に回答して対応されませんでした。結局不明な請求に対する回答はなく返金も今のところなされておらずエクスペディアを通じて何度も問い合わせています。

Rooms are very out dated!! No organisation with Breakfast. Stood in line for 20mins before seated. Guests staying at the resort should have priority before peiple off the street.

Rubbish

This is not a 5 star hotel. We stayed for 5 nights over the new years period. It’s very run down eg ripped lounges, stained carpet, leaking/mouldy roof, peeling paint, only 1 lift working, a lot of the light globes were out in the chandelier, shower floods into the bathroom & no floor drain. Most of the staff are disinterested. While it has a big pool, the facilities are poor, only 3 umbrellas in the 18+ zone, half the lounges are missing the padding so you are laying on hot black plastic, they ran out of pool towels, there’s broken equipment pilled up in the corners. I also had suspected food poisoning during my stay & needed to see a dr, who mentioned I should let the hotel know as I’d only eaten hotel food in the 24hrs before being sick. When I mentioned it to the reception on checking out the staff member didn’t ask any questions or show any concern, I doubt she reported it.

Was wash clean an parking was easy

The room was so worn and torn, needing a massive upgrade, I wouldnt stay there again....

Absolutely terrible!! Sad really that this place was once a proper 5 star resort. The staff were not friendly, the food was terrible, the place was dirty, our rooms got cleaned daily, to find on our return that the tables were not wiped down, nothing vacuumed every towels were not replaced (yes even the towels we left on the floor to replace) The hallway carpets are stained, ceiling wall lights corroded all due to water damage. It’s clear the upkeep of this place is not a priority! What topped it off was the fact there was a sewer burst in the basement with peoples sh*t and toilet paper everywhere! The staff decided to close the entrance to get into that space and only had 1 staff with a hose washing it all away! The smell was dreadful, and once we returned a few days later we found toilet paper sprayed all over the walls and sh*it stained all over the concrete… I could go on and on and on…. Just save your money and go elsewhere!!!

Clean room Good breakfast

Facility showing signs of its age. Pool area not draining freely after rain. Staff friendly and professional. Room comfortable.

Amazing place will book again

All of the above needs improvement.

All the staff were super friendly and helpful. Parking was easy and with plenty of spots. Room was lovely and quiet with a great marina view. Only downside (for a while) is that the neighbouring Marina Mirage is being demolished - so not many eating spots left unfortunately.

Hotel needs a refresh, needs more entertainment facilities inside and out