Imperial Hotel Gold Coast

Front of house were excellent

Dinner Buffet was very poor when we arrive from candleligth concert 07.35 p.m. the service in the table very poor ,they need more focus in the service ,and next morning Breakfast was better in two time we when before sorry not more.

The resort is very tired and has been neglected re any upkeep. Our room had not been vacuumed for some time. Walking through grit and having to brush our feet before hopping into bed. It’s like it’s on another planet. There was no one there. There was no background music in the empty bar until we asked. The bar snacks were good. We didn’t have faith eating in the restaurant as there were only 2 people in it and it’s a big restaurant. We went next door to find the whole Marina Mirage complex closed and boarded up. Piles of rubbish everywhere. The next lot of surrounding restaurants and bars were all gone. It’s like the end of the world at the spit area at present. Compared to our last stay when it was Versace it’s a complete turnaround.

Tired and little service

Amaxing

最初の日に入った時から葉っぱや砂が落ちており小さな子どもはスリッパを履けないので気になりました。 滞在の間、床が掃除されることはありませんでした。 洗濯機や浴槽にはカビが生えていました。 コップには前の人が飲んだコーヒーの汚れがそのまま付いており、洗いましたが取れませんでした。またヒビが入った物もありました。 ベットのマットはよかったですが、シーツに砂が残っており気持ち悪かったです。 照明も切れそうなものがいくつかありました。 プールは砂があり子どもたちは大喜びで遊びましたが、中に惹かれているマット？が剥き出していて汚くなっているところもありました。 人は少なかったので思いっきり遊べました。 唯一印象がよかったのはreceptionの方たち。とても親切な対応をしてくれました。荷物を運んでくださった方もフレンドリーで素敵でした。

The toilet and bathroom. Has long black hair on it. Right near the spa there was a white jelly bean. The pillows were absolutely awful. Soft as anything. You had to fold them up to sleep. And the ln the beds were only doubles

Everything was extremely overpriced. I ordered room service. It cost $25 for a ln extremely small bottle of Diet Coke and 2 pieces of cold toast with not enough butter to spread on even one slice. Save your money and go somewhere else. There are nicer hotels on the Gold Coast!

Still well maintained and enjoyable. Not alot of staff around so service can be a bit slow at times.

Pool bar closed too early and not enough variety in food options. Having some music in the background would also add to the daily holiday vibe. Lobby bar closed too early so no opportunity to spend time with with other visitors after dinner. No water provided in the rooms , only paid bottles which were disappointing. Otherwise, we loved our room and the pool area!

Staff were all very friendly and welcoming. Rooms are tired but facilities are a good standard.

The hotel is breathtakingly opulent. We had a minor problem with our room which the staff resolved extremely kindly and quickly. We will stay again.

Lights in the vanity area is not bright enough. It's too dim. Other than that room is spacious and clean.

all beautiful thank so much.

Ground floor room with balcony and pool view was fantastic, nice lunch by the pool and fantastic staff, great stay.

Professional and attentive staff

Staff at reception very helpful and friendly. Was able to get an early checkin and late checkout. Will definitely return.

Rooms are very out dated!! No organisation with Breakfast. Stood in line for 20mins before seated. Guests staying at the resort should have priority before peiple off the street.

Rubbish

This is not a 5 star hotel. We stayed for 5 nights over the new years period. It’s very run down eg ripped lounges, stained carpet, leaking/mouldy roof, peeling paint, only 1 lift working, a lot of the light globes were out in the chandelier, shower floods into the bathroom & no floor drain. Most of the staff are disinterested. While it has a big pool, the facilities are poor, only 3 umbrellas in the 18+ zone, half the lounges are missing the padding so you are laying on hot black plastic, they ran out of pool towels, there’s broken equipment pilled up in the corners. I also had suspected food poisoning during my stay & needed to see a dr, who mentioned I should let the hotel know as I’d only eaten hotel food in the 24hrs before being sick. When I mentioned it to the reception on checking out the staff member didn’t ask any questions or show any concern, I doubt she reported it.